Negril Palms

Hotel busy but did not get maid service I had to ask twice for towels

Never have wanted to leave Jamaica until staying at this “resort”. Terrible in every way from check in to check out. Do NOT stay here. It was the biggest waste of 4 days we have ever spent. Please spend your money anywhere else.

I stayed at Negril Palms after booking through Expedia, where it’s rated around 3.5 stars. Unfortunately, my experience did not match that rating at all. Upon arrival, check-in was delayed by nearly three hours, which was extremely frustrating after traveling. There was little communication or urgency from staff during this time. The room itself was very bare and dated. There was no dresser or proper storage for clothing, just a bed and a few old tables. The refrigerator was very loud, and the room overall felt worn and poorly maintained. Towels provided were dirty, which is unacceptable. The space was not well decorated and did not feel clean or comfortable. Dining was also disappointing. On one occasion, food took over an hour and forty-five minutes to arrive after ordering. That kind of wait time is unreasonable, especially when there was no explanation given. What really stood out was the contrast after we later stayed at Country Country, which is rated lower but was a huge upgrade in every way. Country Country is gated, has beach security, bellhops to assist with luggage, and rooms that are clean, well-designed, and properly equipped (coffee maker, kettle, dresser, closet, shelving, luggage rack, etc.). That comparison made the shortcomings at Negril Palms even more apparent. Based on my experience, Negril Palms does not meet the expectations of a 3.5-star resort. With better maintenance, cleanliness, security, and service improvements, it could be much better, but as it stands, I would not stay here again or recommend it. Those that stay here year after year are totally missing out on what other places have to offer.

Second stay at negril palms , love that place . Clean towels every day . The beach is what makes it special . Big up to the manager for letting us store our motorbike at the car park during our trip . Love the security guy what a nice polite man . See you all soon definitely back this year

This is a very dirty hotel the customer service at the front desk Snap polite my room, smell like sweat the sheet smell, dirty like sweat. The bathroom was dirty very creepy looking room hotel. There was never anything at the restaurant to order. Very very scary looking hotel.