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Neptune Hotels - Resort, Convention Centre & Spa

Kos, Greece
5 out of 5
Approx hotel star rating
Based on 910 reviews

1 / 136

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Situated in guests’ favourite Mastihari, is the hotel Neptune Hotels - Resort, Convention Centre & Spa, 1.1km from Troulos Beach, 2.1 kilometres from Mastihari Beach, 2.2km from Kamari Beach and 2.3km from Marmari Beach and enjoying aqua fit, luggage room and hot tub. This beach hotel also can provide terrace along with shop but be careful to ask before booking if any faclity is important because facilities can change.
Most rooms provide wi-fi and wheelchair-accessible mentioned as a favourite among guests.
Customers can also avail themselves of the tv lounge and the attractions in Mastihari.
The nearest airport is Kos Airport, 7.6km from Neptune Hotels - Resort, Convention Centre & Spa. Often mentioned diversions near Neptune Hotels - Resort, Convention Centre & Spa include Kos, Kos Town and Kardamena with eateries like Mythos Restaurant, Taverna Zwillinge and Rose and museums and attractions like Folklore & Maritime Museum. The average rating from 910 reviews is 4.6 out of five.

Official Description

Built in the island architecture style, the resort, which is situated next to the beach, comprises of a main building and several bungalows. Facilities of the hotel include an impressive lobby with a reception, lifts and an internet corner. Free Wi-Fi is available all over the resort as well as a great variety of sports facilities. In addition, the hotel offers room service, a hairdresser, jeweller, mini market and a small boutique. There are also 7 bars and 3 à la carte restaurants. Medical services are available on request. Younger guests may let some steam off in the children's playground.

Amenities

  • Aqua fit
  • Windsurfing
  • Sailing
  • Catamaran sailing
  • Canoeing
  • Table tennis
  • Squash
  • Aerobics
  • Fitness
  • Archery
  • Cycling / mountain biking
  • Basketball
  • Beach volleyball
  • Billiards
  • Bocce
  • Mini golf
  • Surfing
  • Tennis

Room Prices & Availability

Rooms

1 / 5

Suite Luxury Sea View

Living room : Sofa bed (1 unit)
Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Individually adjustable heating
  • Balcony
  • Wake-up service
  • Safe
  • Toiletries
  • Telephone in the bathroom
  • Smoking rooms
  • Bathrobes
  • Terrace
  • Extra beds on demand*
* Some services shall be paid at the establishment
+ More
1 / 5

Family Room Deluxe

Bedroom : King-size bed 150-183 width (1 unit) or Sofa bed (1 unit)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm) : 56
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 5

Double Or Twin Sea View

Bedroom : Single bed 80-130 width (2 units)

Facilities

  • Extra beds on demand*
  • Housekeeping
  • Bathroom : 1
  • Direct dial telephone
  • Clothes Dryer : 1
  • Satellite TV
  • Bathtub
  • Desk
  • Number of bedrooms : 1
  • Room size (sqm) : 25
* Some services shall be paid at the establishment
+ More
1 / 5

Family Room Standard

Bedroom : King-size bed 150-183 width (1 unit)
Living room : Sofa bed (1 unit)

Facilities

  • Living room : 1
  • Room size (sqm) : 50
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 5

Apartment Superior

Facilities

  • 220V power supply
  • Living room : 1
  • Clothes Dryer : 1
  • Satellite TV
  • Individually adjustable heating
  • Bathtub
  • Kitchen utensils, plates & cups
  • Desk
  • Dining Area : 1
  • Kitchen
* Some services shall be paid at the establishment
+ More
1 / 5

Apartment Executive

Facilities

  • Housekeeping
  • Bathroom : 2
  • Wake-up service
  • Direct dial telephone
  • Living room : 1
  • Clothes Dryer : 1
  • Satellite TV
  • Bathrobes
  • Bathtub
  • Kitchen utensils, plates & cups
* Some services shall be paid at the establishment
+ More

Double Standard

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 25
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
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1 / 5

Suite Standard

Living room : Sofa bed (1 unit)
Bedroom : Queen-size bed 150-154 width (1 unit) or Single bed 80-130 width (2 units)

Facilities

  • Bathtub
  • Balcony
  • Wake-up service
  • Electric Kettle : 1
  • Safe
  • Toiletries
  • Telephone in the bathroom
  • Bathrobes
  • Minibar*
  • Terrace
* Some services shall be paid at the establishment
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1 / 2

Suite Luxury Two Bedrooms

Bedroom : King-size bed 150-183 width (1 unit)
Living room : Double bed 131-150 width (1 unit)

Facilities

  • Room size (sqm) : 95
  • Number of bedrooms : 1
  • Living room : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Deluxe

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Apartment Superior Beach Front

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Executive

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Twin Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Luxury

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double With Balcony

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Family Room Deluxe

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Twin Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Deluxe Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Apartment Executive Two Bedrooms

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Family Room Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Deluxe Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Apartment Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Superior

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Presidential

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Accessible

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Apartment Deluxe

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Superior

Facilities

  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Economy

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Deluxe With Views

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Deluxe

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Deluxe Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Single Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Family Room Superior

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite King Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Twin Deluxe

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Deluxe

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Executive Queen Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Year of construction : 1990
  • Year of most recent renovation : 2006
  • Total number of rooms : 569
  • Number of floors (main building) : 2
  • Annexe (s) : 41
  • Number of floors (annexe) : 2
  • Double rooms : 359
  • Suites : 12
  • Apartments : 198
  • Disability-friendly rooms : 7

Neptune Hotels - Resort, Convention Centre & Spa is booked in hotel categories: Business hotels, Beach hotels, Green Hotel, Hotels with spa, Sport hotels and Family hotels.

Facilities

Most popular facilities

  • Aqua fit
  • Windsurfing
  • Sailing
  • Catamaran sailing
  • Canoeing
  • Table tennis
  • Squash
  • Aerobics
  • Fitness
  • Archery
  • Cycling / mountain biking
  • Basketball
  • Beach volleyball
  • Billiards
  • Bocce
  • Mini golf
  • Surfing
  • Tennis

Amenities and services

  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour from 14:00:00 to 02:00:00
  • Check-out hour from 11:00:00 to 12:00:00
  • Late Check-out*
  • Mobile phone coverage
  • Wi-fi
  • Local and international calls
  • Car hire*
  • Transfer service*
  • Secure parking
  • Room service
  • Laundry service*
  • Medical service*
  • Bicycle hire service*
  • Babysitting service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Currency exchange facilities
  • Lift access
  • Newspaper stand
  • Supermarket
  • Shop
  • Garden
  • Terrace
  • Bicycle storage
  • Sun terrace
  • Gym
  • Luggage room
  • Dining area : 4
  • Clothes dryer
  • Bikes available : 31

Activities

  • Aqua fit
  • Windsurfing*
  • Sailing*
  • Catamaran sailing*
  • Canoeing*
  • Table tennis
  • Squash*
  • Aerobics
  • Fitness
  • Archery
  • Cycling / mountain biking*
  • Basketball
  • Beach volleyball
  • Billiards*
  • Bocce
  • Mini golf*
  • Surfing*
  • Tennis*
  • Badminton*
  • Darts

Health and beauty

  • Sauna*
  • Steam bath*
  • Hot tub
  • Turkish bath (hamam)
  • Massage*
  • Spa treatments*
  • Hairdressing salon*
  • Beauty salon*
  • Spa centre*

Business

  • Conference room : 3
  • Meeting room : 18
  • Projector
  • Printer*
  • Photocopier*
  • Business centre
  • Audio-visual equipment rental*
  • Fax*

Restaurant service

  • Café
  • Bar
  • Restaurant : 5
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Poolside snack bar
  • Banquet hall
  • Air conditioning in Restaurant

Entertainment

  • Indoor freshwater pool : 1
  • Outdoor freshwater pool : 4
  • Children’s swimming area : 1
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club
  • Entertainment programme for adults
  • Entertainment programme for children from 10:30:00 to 12:30:00
  • TV lounge
  • Theatre / auditorium
  • Game room
* Some services shall be paid at the establishment

Attractions near Neptune Hotels - Resort, Convention Centre & Spa

  • Kos Cooking Classes - 1.4km
  • Fun2Fun Watersports - Kite, Windsurfing, Sailing Center - 1.6km
  • Mastichari - 2.1km
  • Paradise Ranch Kos Mountain Horse Riding - 2.1km
  • The Ranch Kos Horse Riding - 2.1km
  • Antimachia - 3.3km
  • Tigaki - 4.5km
  • Kardamena - 5.5km
  • Kos - 10km
  • Kos Town - 10.2km

Restaurants & cafes

  • Mythos Restaurant - 1.9km
  • Taverna Zwillinge - 2.2km
  • Rose - 2.2km
  • Rose Cafe Bar Pizzeria - 2.3km

Beaches

  • Troulos Beach - 1.1km
  • Mastihari Beach - 2.1km
  • Kamari Beach - 2.2km
  • Marmari Beach - 2.3km
  • Ria's Beach - 2.3km
  • Happy Flamingo Beach - 4.2km

Museums

  • Folklore & Maritime Museum - 5.7km

Closest airports

  • Kos Airport - 7.6km
* Getting around Kos can vary, as these distances between Neptune Hotels - Resort, Convention Centre & Spa and nearby attractions are measured in a straight line.

Popular Room facilities

  • Wi-fi
  • Wheelchair-accessible

Meals

  • Breakfast
  • Breakfast buffet
  • Early bird breakfast
  • À la carte lunch
  • Buffet dinner
  • À la carte dinner
  • Breakfast and dinner
  • Half board without drinks
  • Special dietary options
  • Gluten-free meals
  • Vegetarian meal
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

910 reviews

Traveller rating

Excellent
637
Very good
186
Average
51
Poor
23
Terrible
13

Rating summary

Sleep Quality4.5
Location4.4
Rooms4.4
Service4.6
Value4.2
Cleanliness4.8

Recent Tripadvisor reviews

657baraj

South Moravian Region, Moravia

Genuine 5 star experience in Greece, looking for this season already

31 Aug 2025
We stayed at Neptune Luxury Resort at the end of August with my husband and daughter, for five days (realistically about 3 full days since we arrived late and left early). We booked cautiously, because in Greece “stars” can be misleading, but in our opinion, this was a real five-star experience, and worth the money. The resort is long and narrow but extremely well maintained. Huge credit to the gardeners, who managed to create something almost impossible, with lush gardens and thyme-covered walls buzzing with bees. You do walk a lot, which matters in high heat with small kids, but thanks to the resort being spread out, pools and beach beds never felt overcrowded and you could always find a place. The area is quite windy and the sea is often wavy. I personally loved this because I could enjoy waves while staying in standing-deep water, but it is something to know in advance. One of the beaches has white sand, perfect for children, and lots of shells to find. Together with the great kids’ water park, there is no chance of kids being bored. The baby and kids water area looks exactly like in the photos. There is also a shaded outdoor area and an indoor play space, which is great when kids get overheated. Breakfast was incredible and easily the biggest pleasant surprise. The choice is huge, and the dining area never feels crowded. Everything is spread out so lines are minimal. The quality is excellent: fresh bakery every day, desserts made fresh, eggs prepared how you want them, vegetarian and fish options, many kinds of yogurt, granola, fruit, pancakes, sweet and savory pastries. For the rest of the meals we went to the resort restaurants and were pleasantly surprised by the quality. We are quite demanding when it comes to food, and it was excellent. I especially loved the pumpkin ravioli in the Italian restaurant. The staff were wonderful. Everyone greeted us everywhere we went and any accommodation for our child was never a problem. Special mention goes to the big turtle mascot. Our daughter loved it and the endless high-fives, and we really appreciated this employee's patience. We loved our stay so much that we already booked our 2026 stay, this time for a full week and trying out the half board, as the food was so great.

iPutMyTowelOutEarly

 

Flawed resort concept, problematic attitude of staff

30 Sep 2025
Let's start with the positives: Well-kept grounds, modern rooms with spacious bathrooms, empty fridge to use in the room (but few alternatives to the expensive mini-mart outside the hotels within walking distance), mostly friendly service staff in the restaurants and by the pools, enough pools and loungers, decent quality and variety of food at the buffets, good selection of a la carte restaurants. A few smaller niggles: - There are no real double beds, only pushed-together single beds, with a sizable gap in the middle that cannot be closed up - During the first half of my stay, the wind was so strong, it was quite uncomfortable to use the Village Pool and the beaches, and even the pools that are further inland got a lot of wind. The resort cannot be blamed for the weather, but maybe more thought should have gone into choosing a plot of land for the resort; the Robinson Club on the south side of the island is much better protected from wind. - All pools were too cold to enjoy in mid September. Heating large outdoor pools is of course very expensive, but should be considered at a 5 star resort. - One machine in the gym was broken during my entire stay - While the walls and balcony door of the room offered good noise isolation, the front door did not. I was woken several times by housekeeping and other people outside my door. - A detail, but it shouldn't happen in a 5 star resort: the battery of the scales in my room were empty, so the scales were not usable Depending on your room, you will have little privacy on your terrace or balcony, and if you are really unlucky, your ground floor room will have a terrace that is actually below ground level, so your eyes will be level with the grass. A true 5 star experience... I am not a beach-goer, but I think people loving beaches will not have a great time here. You have the choice between a big stretch of beach where you have to climb over/through large boulders, placed there to slow beach erosion, to get into the water, and a small stretch without rocks where sun loungers are packed closely together to make the most of the available space. F&B pricing is a weird mixture of suspiciously cheap and way too expensive. It was disappointing that Coke Zero was offered nowhere in the resort, only Coke Light. A big issue is the layout of the resort. It is very 'deep', while not being very 'wide'. This makes sense from a real estate point-of-view, as beach-front land is much more expensive than areas further inland. For the guests, however, this comes at the cost of big distances to cover within the resort. From a first-row apartment to the tennis courts you walk over ten minutes. From the children's area to the beach, it's also ten minutes - of course on uncovered paths, in the heat of the day. This adds up, and becomes pretty annoying. (if you want a laugh, have a look at the neighboring hotel, Smy Kos, on Google Maps - it's even more grotesquely formed). A further downside of this inconvenient layout is that probably less than 10% of the rooms have sea view. Not acceptable for a five star resort, where sea view from most if not all rooms is a central part of the experience. I did not book this vacation, but would personally not book this resort for that reason alone. But now for the main issue: the attitude of the 'white collar' staff. From our first correspondence with NLR months before our stay, through all the way to check-out, the attitude and communication style of the reservations department, guest services and reception were characterized by an arrogant, flippant, even derogatory tone. You don't have to believe me, just read NLR's replies to critical reviews, or even single critical points within reviews, here on TripAdvisor, on HolidayCheck and Google; guests are being schooled like little children: "you didn't read room descriptions properly", "we repeatedly informed you that", you misbehaved in this or that way, etc. Confrontational language like "clearly" and "even if" is used frequently in writing to highlight how they are right and the guest is wrong. This would be inappropriate for a two-star bed&breakfast, but it is absolutely unacceptable and highly unprofessional for a five-star resort. Communicating in a courteous, de-escalating manner with guests instead of 'firing back' to show how you are right (and the guest would know it if only they would read properly...) is Hospitality 101, even if it is incompatible with the general attitude of Greeks, which is not a friendly, service-oriented one, as I unfortunately had to learn over the last 30 years. Hiring and training standards must be quite low at Neptune Luxury Resort. Maybe Mr. Zarikos should rather invest in that, and not a ridiculous APT video where everyone involved looks like they'll be fired if they don't smile... Overall, it will not surprise you that we cannot recommend NLR.

862jacquif

 

Just perfect

31 Oct 2025
This was a late decision to come here and we have never stayed at a resort before but we were celebrating our 10th wedding anniversary and this place looked amazing. It lived up to the hype. Everywhere you can see the attention to detail. The breakfast selection was out of this world and the staff here were so friendly and attentive. I have no bad words to say and we will most definitely be coming here again. Thank you so much for an unforgettable time.

Tripadvisor Overview

Neptune Luxury Resort is a luxurious and well-appointed property, boasting a prime location near the picturesque area of Mastichari on the island of Kos, Greece. The hotel offers a wide range of facilities and services that cater to the needs of different types of travelers, from families and couples to sports enthusiasts. Guests can expect a high level of comfort, hospitality, and service, all of which have contributed to the hotel's popularity as a relaxing and unforgettable holiday destination.

More Hotel Information

To take into account

  • Deposit on arrival
  • Identification card at arrival

Cards accepted

  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • EuroCard
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Room

Adults
(18+)
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Children
(0-17)
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Children's ages at time of return