New Star Beach Resort

We really enjoyed our stay at this hotel When we arrived we felt at home straight away. All the staff are very friendly and cannot do enough for you. The room was very spacious with plenty space for clothes and huge bathroom. We loved all the planting in the gardens, full of large butterflies. The resort is on a hill and our room was at the top, but we really enjoyed the walk to the beach or restaurant for breakfast. The breakfast was very good with a great variety of choice, which changed daily. The beach was the best, only small but that made it more tranquil. We were hoping to get walk down to the large chaweng beach but its not possible, you have to walk down the road to get there. But in some ways it made it better and the beach vendors were all very friendly and you really get to know them. We were very happy with our choice and will definitely be back.

We stayed here for 8 days and is by far on the best part of white sandy beach of Chaweng. Palm trees, amazing views from the pool and plenty of sunbeds both by pool and on beach. We never had a problem getting one no matter when we went. Far enough away from Chaweng to be peaceful. Set in beautiful tropical gardens we had a cottage, huge room with a massive shaded terrace and view through trees to beach ( not all have this but view of just gardens is beautiful and quiet anyway) Outside bath which we didn’t use. It is a little shabby- a bit of mould on ceiling in bathroom, broken cabinet door, tiles a little marked and old dark wood doors that could use a strip and refinish. - but the location, amazing big pool and wonderful staff more than made up for it. You are hardly in room anyway. Beds very comfortable and coffee pod machine and bottled water (complimentary) topped up each day. Breakfast was really good, Thai was changed daily, , English and continental all there. Eggs and pancake station, fresh fruit and juices, We had lunch each day overlooking the beach and it was always delicious. Ate there for dinner 3 times, again delicious Thai food but other offerings too Restaurant area (outdoors) is beautiful at night with lanterns and lights in trees. The restaurant was very quiet each time we went, can’t understand why more guests didn’t eat there as staff, food and location definitely could not be beaten. Prices are great, about £18 for lunch for 2 people and similar for dinner. Do the fisherman’s market that the hotel arranges transport to for about £2 per person to be dropped off. Great fun and amazing choice of hawker style food and drink.Taxi back easy to get and cost £11 but if you can use the Grab app it’s about £7. Also the jeep safari they arrange is half the price of doing it through Trip Advisor, it’s the same company and a good day out. All in all a wonderful stay, fantastic gracious staff and would definitely recommend and stay again if we come back.

I feel that this hotel did us a huge mis-service. They were not at all attentive to our needs, were rigid and not helpful at all. The hotel is not suited for people hard of walking as the whole hotel is set on a hill. Just leaving from your room and exiting the hotel is a tough hike up a steep hill, some parts staired, others just a steep path. Please note this! We had numerous conversations with the hotel about what our needs were, together with out agent in Australia. They gave us a bad recommendation for what rooms will suit us. They told us not to take the cottages due to them having a balcony. But we were given rooms with balconies that were high up any way (even though they were on the ground floor). They said to us we would need two rooms per family, one for the two kids, one for the parents. But when we arrived and saw that the rooms were far away and not safe for the kdis to be separate fromt he adults, the hotel would allow 2 beds together with the parents. The real disgrace was that the hotel would not allow us to cancel the rooms that we would not use. This was just awdul and terrible customer service. They just refused to refund us the money. Even if we were to forfeit the first night. I feel that the hotel robbed us of the extra rooms that we would not need. They should have offered us a single room with extra beds from the start. Further more, even though we had booked as a group and requested to be close together, they had placed us all as far apart from each other as possible. It was not fair and not at all thoughtful. I can say that the pool and beach area was stunning, and well looked after. I would definately stay only in one of the larger rooms like the cotteges, or villas. I would not stay in the deluxe rooms they are secluded with little views from the windows. I would love for the hotel to reach out and see if they can compensate us for our dissappointing approach. But i am in doubt of this.

Absolutely loved this place! Our room was HUGE - the biggest bathroom I’ve ever had I think, and a lovely balcony to have a cup of tea on in the morning. We had a garden room view which was private and overlooked the beautiful trees. The gardens throughout were stunning - lots of tropical plants, some butterflies and squirrels. The breakfast buffet was great, with good variety of western and Thai food, and eggs cooked to order. It’s right on the beach with beach chairs an available- this was perfect as the water was chrystal clear. We mainly used the beach rather than the pool because it was so divine - like a postcard. There were some restaurants to eat at nearby and a 7eleven across the road. Very handy. It’s definitely on the quiet side of Chaweng, which is what we wanted, so suited us well. I would stay here again in a heart beat. Great value for money.