My husband and I stayed at your hotel for two days. Since your property is located in the Lara area, we were expecting high quality, but unfortunately, we were very disappointed upon arrival. We would like to note that the staff was very friendly, for which we are grateful. However, the condition of the room caused us great dissatisfaction: • It was impossible to switch off the air conditioning, as the remote control did not work. The only way was to remove the card from the energy slot. • The room was very old and shabby. • The balcony was in poor condition: the railing was broken. • The room smelled strongly of cigarettes. • Towels were torn, and both the bathroom and sink were dirty and rusty. • The shower cabin had no doors at all. • The toiletries, which should be provided new and sealed according to hotel standards, were half-used and already opened. I am attaching some photos I managed to take as evidence of these issues. We were very disappointed with the quality of accommodation, and we believe that for a hotel such conditions are unacceptable. We sincerely hope that the management will take the necessary measures to ensure such situations do not occur again in the future.