Lots of steps up to reception on arrival, then more to your room. No staff to help with luggage. No info from staff ever. Felt like a pest, having to constantly ask questions. Figured a lot out just talking to other guests. Are there buses? are there any pool towels? Arrived at 9:30p, hoping along with others that there would be a bar/resto to have a drink, relax, and something to eat. No chance. There is no bar. However, we were able to get wine to the room. No curtains just blinds in bedrooms. So you're awake very early. Mould in bathroom and paint crumbling off shower wall. Didn't particularly bother me, but some it would. Breakfast buffet underwhelming and serve the powdered scrambled egg which I hate. Staff scarce during the day. Nobody around looking after pool or guests. if you would like a drink or would like to order some food, you have to go and find them. Pool is small (not a problem for me) but is unheated and freezing (please heat the pool). There's no sun lounging beach. So you'll have to travel for that. Bed made, bins emptied every day. Lovely view overlooking fishing boats. Really comfy bean bag sun loungers. Rooms spacious. And Sky News. Couple of restaurants up steep hill, wouldn't rate them though. A taxi from the hotel is approx 15/20mins to Fira, but costs €45 (Ridiculous) grab the local bus 6min walk from hotel €2.50. Takes an hour, but you're driving through lot's of little villages. I'd rather spend the €42.50 on a really nice luch instead. There's a mini market close by. Expensive, but aren't they all!! There's a lovely traditional Taverna right next door. I really liked it. That's it.