Novotel Jumeirah Village Triangle

The hotel is very nice with well-maintained rooms and a clean swimming pool Attendant Santosh was very friendly and helpful Housekeeping supervisors Rabin and Satya Sai were also very kind and approachable Their friendly nature made our stay even more pleasant.

By the looks of it, this were originally two separate hotels.,Mowenpick and Novotel. It would help for guests that you put a note on the Novotel checkin desk that checkin has to be done at the Mowenpick lobby. Luxurious hotel with all the facilities you can think of. Spacious rooms and good breakfast and dinner buffet. Convenient parking in the hotels parking garage, a shops around the corner of the hotel. Location, even by car difficult to get to, with all the roadworks that are going on. Friendly staff in both the restaurant and the hotel reception, apart from the manager who was not the friendliest on the phone when I had to extend one night at 2300hrs, it costs me deerly with the previous booking done by the company on booking dot com. Wasn't it possibly leaving a note in my room, contacting the reception or whatever ? I want to close this review with a positive note, Faisal and all other restaurant staff especially those who are not seen but are working in creating the tasty dishes, keep up the good work.

The staff from House keeping the name of his Surhesh was very helpful and he cleaned the room amazingly. He smiles all the time and he is so polite The glass was broken and he cleaned very well and everywhere was so good there was not even one spot not cleaned. Thank you so much

It was really nice experience to stay at this hotel. We were upgraded to the suite, a lot of space, very cosy. During our stay, we had breakfast and dinner included, the meals were wonderful, many choices, fruits, fresh juices, cakes. What I liked the most was the hotel staff. Very attentive, alwas smiling and ready to help anytime. They were very nice to children, talking to them. I would like to thank them for such a behavior, specialy to Faisah, a waiter in restaurant, who made a rose from a napkin for our daughter. The hotel uses several shuttle buses to some places, for example to the beach or to the shopping mall.

Horrible service! My friend is visiting Dubai and staying at the Novotel. Since I live in Dubai, I wanted to visit her. I brought my e-version of my Emirates ID, but the receptionist, Mirza, refused to accept it. I explained that I also had my physical UAE driver’s license, but they were extremely rude. Another receptionist, Sheraz, was busy registering a guest and dismissively told me, “Madam, I’m registering guests who are providing me their documents.” I didn’t respond, as I could see those guests were actually checking in, not visiting. After they left, I told Sheraz, “Next time, don’t treat people like they’re foolish. I know they weren’t visitors; they were checking in.” He apologized and acknowledged that he understood, but they still wouldn’t let me visit my friend. I provided her room number and asked them to call her to confirm she was waiting for me. Despite there being three receptionists, none of them were able to assist. I requested to speak to the duty manager, Imran, but he never appeared. Eventually, I asked my friend to come downstairs to bring me up herself. When we reached her room, the reception immediately called, ordering us to come back down. I was shocked by how rudely they treated their in-house guest. I work in hospitality at a senior level myself, and I’ve never seen service like this. My friend was exhausted, not feeling well, and we hadn’t seen each other in five years – she preferred to meet indoors for those reasons. But after that call, she didn’t feel comfortable staying in her room. Instead, we went to the lobby and sat there for over three hours. The three receptionists and the duty manager couldn’t have cared less. After ten years in Dubai, I never expected such poor service. I clearly remember the names of the staff involved, and I’ll be including them in my review so higher management can address this and provide them with proper training in hospitality service.