The worst experience ever! How insensitive a hotel or the staff can be.. it’s what this hotel has been an epitome of!! We reached hotel past midnight (almost) & there was ONE tiny bottle of water kept in the room… for the family! When we called reception, we were told we had to buy if we wanted more! I don’t mind it under any other circumstance… but just imagine, one reaches at night & this is what you are told! And Miami prides itself on being one of the greatest tourist destinations! I would give one BiG ZERO for the insensitivity & insolent behavior of the staff at Novotel!