During my stay at Novotel Phuket in May 2025, my six-year-old son suffered a serious accident when he bumped into the glass door leading to the poolside. The door shattered into large shards, causing severe cuts that required plastic surgery. We had to stay in the hospital for two days, incurring THB 150,000 in medical expenses. While the hotel provided immediate assistance, the lack of toughened safety glass raises serious concerns. Despite reporting the issue, we await a resolution. I urge travelers to check safety measures, as no family should endure such distress on vacation. Novotel must take corrective action.