Wonderful hotel and service. Very friendly staff, and you truly felt like you were a welcomed guest. At breakfast, there was a wide selection of European, American, and Asian dishes. We had a Pool Access room. Room was spacious, modern, clean and there was no street noise. The beach is a 5-minute walk away, and right next to the hotel there are grocery stores, massage places, and various shops and restaurants. The hotel’s location is excellent for exploring Patong, as everything is within walking distance, including the main street and the night market. I recommend using the Bolt app for taxi service across the island — it’s cheap and convenient. Cons: Towels were placed on poolside chairs early in the morning despite a warning sign stating that any chairs left unused for 30+ minutes with a towel on them would have the towels removed. In reality, several chairs stood empty with towels on them, but no one removed them, leaving other guests unable to use the chairs.