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Occidental at Xcaret Destination

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 25838 reviews

Official Description

Enjoying a fantastic location frontline to the powder-soft white sand and the turquoise waters of the Caribbean Sea, the exclusive Occidental at Xcaret Destination hotel is ideally situated, surrounded by an ecological and historical preserve. It is a perfect luxury 24 hours all inclusive refuge at… Show more

Amenities

  • Diving
  • Table tennis
  • Aerobics
  • Fitness
  • Archery
  • Basketball
  • Volleyball
  • Beach volleyball
  • Billiards
  • Mini golf
  • Golf
  • Tennis
  • Paddle tennis
  • Golf practice facility
  • Sauna
  • Hot tub
  • Solarium
  • Massage

Room Prices & Availability

Rooms

1 / 8

Double Deluxe

Bedroom : Double bed 131-150 width (2 units) or King-size bed 150-183 width (1 unit)

Facilities

  • Wi-fi*
  • Ironing set
  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
* Some services shall be paid at the establishment
+ More
1 / 7

Suite Royal Level Luxury

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Internet access
  • Wi-fi
  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
* Some services shall be paid at the establishment
+ More
1 / 5

Suite Royal Level Suite

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More
1 / 4

Double Deluxe Concierge

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More
1 / 5

Junior Suite Junior Suite

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Wi-fi*
  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
* Some services shall be paid at the establishment
+ More

Double Deluxe Two Double Beds

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Room Deluxe Room Unlimited Xcaret Xperience

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Room Run Of House

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Double Deluxe King Bed

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Room Deluxe

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Room Run Of House

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Junior Suite Royal Level Suite Unlimited Xcaret Xperience

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Single Deluxe

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Room Deluxe Concierge Unlimited Xcaret Xperience

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Room Royal Level Luxury Unlimited Xcaret Xperience

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Junior Suite Junior Suite Unlimited Xcaret Xperience

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Year of construction : 2002
  • Year of most recent renovation : 2005
  • Total number of rooms : 769
  • Number of floors (main building) : 3
  • Annexe (s) : 14
  • Number of floors (annexe) : 3
  • Single rooms : 769
  • Double rooms : 703
  • Junior suites : 62
  • Suites : 66
  • Disability-friendly rooms : 4

Occidental at Xcaret Destination is booked in hotel categories: Business hotels, Hotels with charm, Green Hotel, Hotels with spa, Sport hotels and Family hotels.

Facilities

Most popular facilities

Amenities and services

  • Wheelchair-accessible
  • Car park*
  • 24-hour reception
  • Check-in hour from 15:00:00 to 00:00:00
  • Check-out hour from 11:00:00 to 11:00:00
  • Mobile phone coverage
  • Wi-fi* 15 USD Per person/night
  • Car hire*
  • Airport Shuttle*
  • Room service*
  • Laundry service
  • Launderette
  • Medical service*
  • Babysitting service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service*
  • Air conditioning in public areas
  • Smoke detector*
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Luggage room
  • Clothes dryer
  • Private beach area
  • Towels and bed linen*

Activities

  • Diving*
  • Table tennis
  • Aerobics
  • Fitness
  • Archery
  • Basketball
  • Volleyball
  • Beach volleyball
  • Billiards
  • Mini golf
  • Golf*
  • Tennis
  • Paddle tennis
  • Golf practice facility*

Health and beauty

  • Sauna*
  • Hot tub*
  • Solarium *
  • Massage*
  • Spa treatments*
  • Hairdressing salon*
  • Spa centre*

Business

  • Conference room : 1
  • Meeting room : 2
  • Business centre

Restaurant service

  • CafĂŠ
  • Bar
  • Restaurant : 11
  • Non-smoking area
  • Smoking area
  • Poolside snack bar
  • Banquet hall
  • Swim-up bar

Entertainment

  • Outdoor freshwater pool : 5
  • Outdoor saltwater pool : 1
  • Children’s swimming area : 1
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club
  • Entertainment programme for adults
  • Entertainment programme for children
  • Theatre / auditorium
  • Game room
  • Nightclub
* Some services shall be paid at the establishment

Popular Room facilities

  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
  • CD player
  • DVD player
  • Alarm clock
  • Minibar
  • Fridge
  • Microwave
  • Tea and coffee making facilities
  • Centrally regulated air conditioning
  • Individually adjustable air conditioning
  • Safe
  • Balcony
  • Wheelchair-accessible
  • Wake-up service
  • Desk

Meals

  • Breakfast
  • All inclusive

Tripadvisor Reviews

Tripadvisor traveller rating

25838 reviews

Traveller rating

Excellent
13295
Very good
6703
Average
2912
Poor
1533
Terrible
1396

Rating summary

Location4.4
Sleep Quality4.2
Rooms4.1
Service4.2
Value4.0
Cleanliness4.4

Recent Tripadvisor reviews

jarian02hurtado23

 

It's not for the weak

31 Aug 2025
The place itself is really pretty. There's nature everywhere and there's wildlife everywhere too. There's monkeys, flamingos, macaws, and the iguanas and lizards are everywhere.This place is not for the weak. Due to the theme of nature,… Show more

summerw551

 

Truly beautiful resort. Get what you pay for.

31 Aug 2025
Absolutely beautiful resort. Staff are friendly and attentive. Grounds are beautiful and very well kept. A ton of wildlife to encounter which was awesome inspiring. So many options for relaxing and swimming. Convenient access to Xcaret… Show more

mlee1084

 

Room maintenance

31 Aug 2025
We had to call maintenance 5 times to our room for separate issues. I will say that maintenance did a good job fixing things but to have to contact maintenance that many times is no good.

JoeGanz

Milwaukee, Wisconsin

Amazing family resort!

31 Aug 2025
Amazing stay! Lots for our kids to do, pool, they have a Kid’s Club in case you want an hour to yourself while the kids decorate cookies, face paint, or use the inflatable slide, and every night at 8:30 there is a half hour kids show on… Show more

stcprofessor

 

Worst hotel I have ever stayed in the Riviera Maya.

31 Aug 2025
Staff members are placed in strategic places to try to sell you something. Be prepared to walk long distances they have very limited transportation and sometimes they don’t pick you up.

Tripadvisor Overview

Set in lush gardens on the Caribbean coast, this all-inclusive, laid-back beachfront resort is 1.6 km from both Xplor Adventure Park and Xcaret Park, an eco-archaeological theme park. The cozy rooms feature free Wi-Fi, cable TV and minibars, plus private balconies or terraces. Suites add separate living rooms. Club rooms and suites include access to a private lounge, beach and pool; upgraded 2-bedroom club suites include coffeemakers,… Show more

More Hotel Information

To take into account

  • Early departure*
  • Non-smoking establishment*

Cards accepted

  • American Express
  • MasterCard
  • Visa

Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return