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Occidental at Xcaret Destination

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 25733 reviews

1 / 72

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Official Description

Enjoying a fantastic location frontline to the powder-soft white sand and the turquoise waters of the Caribbean Sea, the exclusive Occidental at Xcaret Destination hotel is ideally situated, surrounded by an ecological and historical preserve. It is a perfect luxury 24 hours all inclusive refuge at 10 minutes from Playa del Carmen and offers a lovely garden and pool landscape as well as a wide variety of first class amenities and services. All a la carte restaurants, requiere prior booking, subject to availability and with restrictions.

Amenities

  • Private beach area
  • Clothes dryer
  • Luggage room
  • Gym
  • Terrace
  • Garden
  • Lift
  • Safe
  • Babysitting
  • Medical service
  • Laundry
  • Airport Shuttle
  • Car hire
  • Wi-fi
  • Car park
  • Wheelchair-accessible
  • Nightclub
  • Game room

Room Prices & Availability

Rooms

1 / 8

Double Deluxe

Bedroom : Double bed 131-150 width (2 units) or King-size bed 150-183 width (1 unit)

Facilities

  • Wi-fi*
  • Ironing set
  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
* Some services shall be paid at the establishment
+ More
1 / 7

Suite Royal Level Luxury

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Internet access
  • Wi-fi
  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
* Some services shall be paid at the establishment
+ More
1 / 5

Suite Royal Level Suite

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More
1 / 4

Double Deluxe Concierge

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More
1 / 5

Junior Suite Junior Suite

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Wi-fi*
  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
* Some services shall be paid at the establishment
+ More

Double Deluxe Two Double Beds

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Room Deluxe Room Unlimited Xcaret Xperience

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Room Run Of House

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Double Deluxe King Bed

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Room Deluxe

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Room Run Of House

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Junior Suite Royal Level Suite Unlimited Xcaret Xperience

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Single Deluxe

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Room Deluxe Concierge Unlimited Xcaret Xperience

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Room Royal Level Luxury Unlimited Xcaret Xperience

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Junior Suite Junior Suite Unlimited Xcaret Xperience

Facilities

  • Room size (sqm) : 32
  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Year of construction : 2002
  • Year of most recent renovation : 2005
  • Total number of rooms : 769
  • Number of floors (main building) : 3
  • Annexe (s) : 14
  • Number of floors (annexe) : 3
  • Single rooms : 769
  • Double rooms : 703
  • Junior suites : 62
  • Suites : 66
  • Disability-friendly rooms : 4

Occidental at Xcaret Destination is booked in hotel categories: Business hotels, Hotels with charm, Green Hotel, Hotels with spa, Sport hotels and Family hotels.

Facilities

Most popular facilities

  • Private beach area
  • Clothes dryer
  • Luggage room
  • Gym
  • Terrace
  • Garden
  • Lift
  • Safe
  • Babysitting
  • Medical service
  • Laundry
  • Airport Shuttle
  • Car hire
  • Wi-fi
  • Car park
  • Wheelchair-accessible
  • Nightclub
  • Game room

Amenities and services

  • Wheelchair-accessible
  • Car park*
  • 24-hour reception
  • Check-in hour from 15:00:00 to 00:00:00
  • Check-out hour from 11:00:00 to 11:00:00
  • Mobile phone coverage
  • Wi-fi* 15 USD Per person/night
  • Car hire*
  • Airport Shuttle*
  • Room service*
  • Laundry service
  • Launderette
  • Medical service*
  • Babysitting service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service*
  • Air conditioning in public areas
  • Smoke detector*
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Luggage room
  • Clothes dryer
  • Private beach area
  • Towels and bed linen*

Activities

  • Diving*
  • Table tennis
  • Aerobics
  • Fitness
  • Archery
  • Basketball
  • Volleyball
  • Beach volleyball
  • Billiards
  • Mini golf
  • Golf*
  • Tennis
  • Paddle tennis
  • Golf practice facility*

Health and beauty

  • Sauna*
  • Hot tub*
  • Solarium *
  • Massage*
  • Spa treatments*
  • Hairdressing salon*
  • Spa centre*

Business

  • Conference room : 1
  • Meeting room : 2
  • Business centre

Restaurant service

  • Café
  • Bar
  • Restaurant : 11
  • Non-smoking area
  • Smoking area
  • Poolside snack bar
  • Banquet hall
  • Swim-up bar

Entertainment

  • Outdoor freshwater pool : 5
  • Outdoor saltwater pool : 1
  • Children’s swimming area : 1
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club
  • Entertainment programme for adults
  • Entertainment programme for children
  • Theatre / auditorium
  • Game room
  • Nightclub
* Some services shall be paid at the establishment

Popular Room facilities

  • Shower
  • Hairdryer
  • Bathrobes
  • Make-up mirror
  • Direct dial telephone
  • TV
  • Cable TV
  • CD player
  • DVD player
  • Alarm clock
  • Minibar
  • Fridge
  • Microwave
  • Tea and coffee making facilities
  • Centrally regulated air conditioning
  • Individually adjustable air conditioning
  • Safe
  • Balcony
  • Wheelchair-accessible
  • Wake-up service
  • Desk

Meals

  • Breakfast
  • All inclusive

Tripadvisor Reviews

Tripadvisor traveller rating

25733 reviews

Traveller rating

Excellent
13240
Very good
6687
Average
2900
Poor
1525
Terrible
1381

Rating summary

Location4.4
Sleep Quality4.2
Rooms4.1
Service4.2
Value4.0
Cleanliness4.4

Recent Tripadvisor reviews

Kiiroyale01

 

31 Jul 2025
The good: 1. This is an amazing hotel set in beautiful surroundings. When you enter the hotel vicinity, it’s like being in a rainforest. 2. Amazing birds, small animals and monkeys that sit on your balcony in the morning! 3. Brilliant entertainment every night that’s varied and suitable for all ages. There’s also an arcade and nightclub. 4. Very friendly staff. 5. Great selection of restaurants, although you need to book certain ones. 6. Great access to the beach. 7. Good selection of drinks. 8. Great access to Xcaret Park which is amazing. The Bad. 1. It would have been nice to get more of a discount for Xcaret Park seeing as though the hotel was literally next door to it. The only way we got some money off was to sit through a 90 min timeshare presentation. All in all an amazing hotel with amazing staff. A special mention for Paula Hernandez who helped me locate my lost luggage and was very helpful on providing advise and guidance when it came to booking tours and excursions. Thanks Paula!

201karisw

Kent, Washington

Our best vacation yet!

31 Jul 2025
This was my families first time in South America. From the moment we arrived, to getting dropped off at the airport after our stay, we were treated with the best service and luxury we could’ve asked for. Multiple members of staff went above and beyond to ensure our stay was perfect. The food was so yummy, specifically at the oriental Resturant, the royal resturant, the Mexican Resturant, and the Italian Resturant. The activities within and outside of the resort were so much fun for every member of our group. We recommend swimming the river in the Xcaret park, as well as the show in that park from 7-9 every night. One staff member names Moses really stood out. He first found us looking lost, and offered a ride to wherever we were going. On our way he gave us a quick tour and told us about a free presentation we could go to. Throughout the rest of our stay, we kept running into him and he remained kind, helpful, and a friendly face we were excited to see again. Moses was wonderful! Other members of staff that stood out were all the royal front desk members: Gio, Ale, Morse, Iris, Andy, and Sandra. And many others who’s names we did not catch! Thank you, for such a memorable vacation.

bmcw95wnki

 

Vacation with family

31 Jul 2025
Very good location nature was amazing food was good maintenance of the place was good entertainment excellent

jessdogg95

Murrieta, California

Occidental at Xcaret: A Disappointing Stay with a Prime Location

31 Jul 2025
My recent stay at Occidental at Xcaret left me largely underwhelmed, finding the resort to be average at best. While there are a few redeeming qualities, several significant drawbacks make it a place I will not stay at again. Let's start with the positives: the location is undeniably prime. Being just a 5-10 minute walk to the incredible Xcaret Park is a huge advantage and certainly the highlight of the resort. If proximity to the park is your absolute top priority, this might be a consideration. However, the downsides unfortunately outweigh this benefit. The food quality was subpar across the board. Despite the variety of dining options, nothing truly stood out, and many meals felt uninspired. Similarly, the nightly entertainment was also subpar, lacking the vibrancy and quality one might expect from a resort of this size. While the staff were generally nice, it was evident that many seemed unexperienced. This often led to inefficiencies and a lack of polished service that impacted the overall guest experience. The most frustrating aspect of the entire stay was undoubtedly the check-in process, which was horrific. It took close to two hours to get checked in, a truly unacceptable wait time after a long journey. In conclusion, while the direct access to Xcaret Park is a major plus, the mediocre food, lackluster entertainment, inconsistent service, and particularly the dreadful check-in experience make Occidental at Xcaret a resort I cannot recommend. There are far better options available for your vacation dollar.

Tripadvisor Overview

Set in lush gardens on the Caribbean coast, this all-inclusive, laid-back beachfront resort is 1.6 km from both Xplor Adventure Park and Xcaret Park, an eco-archaeological theme park. The cozy rooms feature free Wi-Fi, cable TV and minibars, plus private balconies or terraces. Suites add separate living rooms. Club rooms and suites include access to a private lounge, beach and pool; upgraded 2-bedroom club suites include coffeemakers, whirlpool tubs and sea views. Room service is offered. There are 9 bars and 11 restaurants. Other amenities include 5 outdoor pools, a fitness center and a spa, as well as a private beach with water sports.

More Hotel Information

To take into account

  • Early departure*
  • Non-smoking establishment*

Cards accepted

  • American Express
  • MasterCard
  • Visa
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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return