Ocean Club West

We had an absolutely wonderful time at Ocean West. Our room was perfect and the staff had everything ready as requested prior to our arrival. The room was clean and the furniture was very comfortable. We never had issues finding chairs on the beach. The pool got a bit crowded in the late afternoon on one day but otherwise it was peaceful, and the landscaping was gorgeous. We ate at Solana a few times and was not disappointed, but we mostly cooked in our kitchen. We also made use of the BBQs on a few occasions and it was nice to have tables to eat outdoors next to the pool, and all the utensils and grills were clean. The sand at the beach was amazing and the water was warm with the most beautiful colours. The staff was friendly at every interaction, from the front desk to the restaurant to our housekeeper. I will definitely be returning to this resort, hopefully sooner than later.

First time at TCI. Great location. Very relaxed and not crowded at all (this is the low season for the islands). The beach is amazing. Except the last day things got bad due to Hurricane Erin. We made it home safely after initial flight was cancelled. The only negative for our family, the resort can update pillows and mattresses. Other than that, staff attentive, service great. Thank you.

I had my wedding at the restaurant at this “resort”. We had over 11 rooms booked, with a total of 36 people staying at OCW. In a word, disappointing. First off, we arrived early, around 12pm. I understand check in is at 4pm, but I have never ever waited until that time anywhere, not even the other resorts in Turks! Well, our room wasn’t ready until 350pm. To top it off, 6 of our guests rooms were not ready until AFTER 4 pm! That is outrageous! What a way to start our memorable vacation and that of our guests! Customer service is basically non existent. The reservations dept is horrible. It seems as though this resort is severely understaffed. Why wouldn’t rooms be ready a bit earlier especially knowing you have a wedding party coming in? To make matters worse, our guests were scattered throughout the resort in different buildings. There was no care or thought put into handling our guests’ rooms in relation to the wedding. I know the reservations dept may say that some guests booked through a 3rd party but that is no excuse. Housekeeping is ok but the ladies do not speak a word of English so it was hard to communicate at times. My husband forgot his oral B toothbrush and it was never returned or found. 🤔 They worked hard though as did the porters who bring your luggage up and down the stairs. Kendy was excellent! The grounds are beautiful and everyone enjoyed the pool. The beach of course is gorgeous and there are more than enough chairs for everyone. The chairs however and quite outdated and straight out of the 1980s. Every other resort on Grace Bay seems to have newer chairs with nice cushions. There is no beach service or room service so don’t expect that. I would not stay there again. We only booked there because of Solana and it offered guests an affordable option. I will be writing a separate review of Solana who will soon be under new management.

We loved our stay at OCW. The beauty of the property, beach, and our unit were far above our expectations. We only had drinks and light snacks at the onsite restaurant but the service was quick and drinks were great quality. I only wish there was poolside service for drinks and food as we would have likely spent more $. There were a ton of restaurants within walking distance that were excellent (Embers, Caico's Cafe, Sevens, The Terrace, Coco Bistro and Grace's Cottage).

We had an amazing stay at OCW in late July 2025. We stayed at a recently renovated 3 bedroom unit and was both spacious and comfortable for 6 adults! The resort was not too crowded as this was the off season.