Ocean Club West

We recently stayed in Unit 513, a one-bedroom at Ocean Club West. While the resort itself has much to offer—lush grounds, a convenient location, and a relaxed atmosphere—our particular unit left quite a bit to be desired. The space felt quite dated and could benefit from a thoughtful renovation. The décor and furnishings seemed untouched since the early 2000s (if not earlier), giving the unit a rather dark and tired feel. This stood in sharp contrast to the experience of our friends, who stayed in a junior suite—technically a lower-tier room—but enjoyed a bright, newly renovated space with an ocean view for a lower rate. The difference was hard to ignore. Inside Unit 513, several maintenance and design issues stood out. The bathroom featured an outdated glass block shower wall, missing cabinet knobs, and a clogged drain that caused water to pool around our feet (which they eventually remedied). Basic amenities like a working exhaust fan were absent, and the lighting—from the bedroom's 20 yr old ceiling fan, beach themed dusty palm tree and seahorse lamps, and old track lights—did little to offset the gloom. In the bedroom, lighting was especially poor; we had to remove the lampshades of the two meager lights just so we could see into the dresser drawers. The kitchen had Y2K granite counters, a broken garbage pail, and tile floors that didn’t feel especially clean (as you can witness from the filth on my brand new slippers). The space was also cluttered with knickknacks, which contributed to a sense of Grandma's beachhouse. Housekeeping services felt minimal for a week-long stay. We received only three coffee pods initially and had to ask for more, along with basics like toilet paper and toiletries. The half-bathroom was small with a builder-grade pedestal sink, and the bed was not particularly comfortable. With the exception of the possibly newer sofa, most of the furnishings seemed quite old. That said, the resort grounds themselves were lovely—well-kept gardens, a beautiful, peaceful pool area, and easy beach access were definite highlights. One feature we genuinely enjoyed was the complimentary bikes. We took them for quick rides to the nearby supermarket, which was both convenient and a nice way to explore the area. However, some of the amenities didn’t quite match the resort’s otherwise pleasant setting. Beach chairs and umbrellas showed their age, and the towel policy—requiring guests to trade a plastic card for just two thin towels. Lose the card, and you’re charged $40 per towel. It felt less like a luxury resort and more like a strict summer camp. Overall, the atmosphere leaned towards quiet and mature (think retirement village), which some travelers might appreciate, though it lacked even the tiniest bit of energy we were hoping for. Our experience at check-in was also a bit impersonal. The process was entirely self-directed via mobile phone, and while functional, it lacked a welcoming touch or even a smile. Fortunately, most of the staff we interacted with during the rest of our stay were friendly and accommodating. In the end, while Ocean Club West has many redeeming qualities, Unit 513 did not meet our expectations given the price point. With some thoughtful updates and improved attention to guest comfort, it could become a much more enjoyable place to stay.

We just returned from another wonderful trip to Turks and Caicos. We stayed at the Ocean Club West resort and had a great experience. Our room was lovely and cleaned daily, (Dane was great), the grounds are so well cared for, the beach is the most beautiful we have ever seen, loved the beach bar service with Alex the bartender…he was always so friendly and accommodating and Ronald at the towel stand was always so glad to greet us every day. We will be returning again in October. The West location is excellent as you can walk to the many restaurants and supermarket…no need for a car rental. You can also take a bike ride as the bikes are provided for you at the resort. Most of the staff are very kind and welcoming.. the front desk staff could improve their skills.. a genuine welcome and a smile would be really appreciated after a long plane ride. See you soon…

Great experience again in our 3rd time staying at Ocean Club West. Location at Grace Bay is convenient to many restaurants and a supermarket. Rooms have a kitchen to cook food by ourselves.

This resort has everything one needs for a great stay on Grace Bay. As repeat guests, twice this spring and in past years, we are always happy with the property, beach, food and the incredible staff. Our only complaint is with the particular unit we had this March and again in May, B211. The furnishings inside of the unit were great but the lack of seating on the screened porch was disappointing. One chair and an old, heavy, wooden high top dining set is not comfortable for 4 adults. Neither is it in standing with the price paid for the stay. I hope this issue will be addressed. By coincidence we ended up in the same unit but if this isn’t corrected when we return, I hope to get a different condo.

We had a great time. Property is beautiful! The beds in our condo need replacing but were usable. They are privately owned so that's on the owner. There are shutters on the windows in the south bedroom so you can't see out unless you open them but there is no glass so the room gets hot. We ate almost all meals at the resort. Solana is a great restaurant and Monique is the best! We tried to get her as our server every time. The only recommendation for the resort would be to have someone patrol at night. We had some night where people were blaring music and "partying" until 2 and 4am.