Ocean Riviera Paradise All Inclusive in Riviera Maya, Mexico

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- Friday 9:00am - 6:00pm
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Ski Holidays

Where

From

When

Who

2 People, 1 room

Room 1

Adults

(18+)

Children

(0-17)

Children's ages at time of return

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DONE

Total nights

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Ocean Riviera Paradise All Inclusive

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Overview
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Official Description

Set in a prime location of Playa Del Carmen, Ocean Riviera Paradise puts everything the city has to offer just outside your doorstep. The property features a wide range of facilities to make your stay a pleasant experience. To be found at the property are daily housekeeping, concierge, elevator, 24-hour check-in. Each guestroom is elegantly furnished and equipped with handy amenities. The property offers various recreational opportunities. No matter what your reasons are for visiting Playa Del Carmen, Ocean Riviera Paradise will make you feel instantly at home.

Amenities

Aqua fit
Jet ski
Diving
Windsurfing
Sailing
Table tennis
Fitness
Basketball
Volleyball
Beach volleyball
Billiards
Bowling alley
Golf
Tennis
Golf practice facility
Sauna
Steam bath
Hot tub

Room Prices & Availability

Rooms

1 / 3

Junior Suite Privilege Junior Suite Rooftop Pool View

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Make-up mirror
Soundproof room
Wi-fi
Desk
Shower
Hydro-massage bath
Cable TV
Terrace
Satellite TV

* Some services shall be paid at the establishment

+ More

1 / 2

Suite Privilege Master Suite

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Cable TV
Radio
Desk
Hydro-massage bath
Terrace
Satellite TV
Make-up mirror
Soundproof room
Shower
Wi-fi

* Some services shall be paid at the establishment

+ More

1 / 2

Junior Suite Eden Junior Suite Sea View

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Alarm clock
Fan
Bathroom
Smoke detector
Wheelchair-accessible
Hot tub
Room size (sqm) : 45
Hairdryer
TV
Number of bedrooms : 1

* Some services shall be paid at the establishment

+ More

1 / 2

Junior Suite Privilege Junior Suite Rooftop Garden View

Bedroom : King-size bed 150-183 width (2 units)

Living room : Sofa bed (1 unit)

Facilities

Living room : 1
Alarm clock
Hot tub
Wheelchair-accessible
Wake-up service
Bathroom
Minibar
Fan
Plug adaptor
Housekeeping

* Some services shall be paid at the establishment

+ More

1 / 3

Suite Eden Master Suite Rooftop

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Cable TV
Number of bedrooms : 1
Individually adjustable air conditioning
Tea and coffee making facilities
Room size (sqm) : 45
Plug adaptor
Housekeeping
TV
Hairdryer

* Some services shall be paid at the establishment

+ More

Suite Privilege Master Suite Swim Up

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Fan
Cable TV
Alarm clock
TV
Wi-fi
Tea and coffee making facilities
Shower
Hairdryer
Soundproof room
Individually adjustable air conditioning

* Some services shall be paid at the establishment

+ More

1 / 2

Junior Suite Eden Junior Suite Pool View

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Hydro-massage bath
Alarm clock
Desk
Satellite TV
Plug adaptor
Housekeeping
Radio
Shower
TV

* Some services shall be paid at the establishment

+ More

1 / 2

Family Room Daisy Familiar Junior Suite Pool View

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Soundproof room
Make-up mirror
Satellite TV
Terrace
Cable TV
Hydro-massage bath
Shower
Desk
Radio

* Some services shall be paid at the establishment

+ More

1 / 3

Junior Suite Eden Junior Suite Rooftop Sea View

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Plug adaptor
Alarm clock
Hot tub
Tea and coffee making facilities
TV
Satellite TV
Wheelchair-accessible
Terrace
Cable TV

* Some services shall be paid at the establishment

+ More

1 / 4

Junior Suite Eden Junior Suite Jacuzzi In Balcony

Bedroom : King-size bed 150-183 width (2 units)

Living room : Sofa bed (1 unit)

Facilities

Living room : 1
Hot tub
Make-up mirror
Soundproof room
Wi-fi
Radio
Desk
Shower
Satellite TV
Plug adaptor

* Some services shall be paid at the establishment

+ More

Junior Suite Junior Suite Standard

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Hot tub
Soundproof room
Wi-fi
Radio
Desk
Shower
Satellite TV
Plug adaptor
Tea and coffee making facilities

* Some services shall be paid at the establishment

+ More

1 / 2

Junior Suite Privilege Junior Suite Pool View

Bedroom : King-size bed 150-183 width (1 unit) or Sofa bed (1 unit) or Double bed 131-150 width (2 units) or Sofa bed (1 unit)

Facilities

Alarm clock
Individually adjustable air conditioning
Wi-fi
Shower
Soundproof room
Make-up mirror
Hi-fi
Satellite TV
Terrace

* Some services shall be paid at the establishment

+ More

Junior Suite Privilege Junior Suite Swim Up

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Individually adjustable air conditioning
Fan
Tea and coffee making facilities
Number of bedrooms : 1
Room size (sqm) : 45
Plug adaptor
TV
Wheelchair-accessible
Satellite TV
Hairdryer

* Some services shall be paid at the establishment

+ More

1 / 2

Junior Suite Eden Junior Suite Swim Up

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Individually adjustable air conditioning
Hot tub
Wheelchair-accessible
Smoke detector
Bathroom
Fan
Alarm clock
Housekeeping
TV
Hairdryer

* Some services shall be paid at the establishment

+ More

1 / 3

Family Room Daisy Familiar Junior Suite Garden View

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Wi-fi
Individually adjustable air conditioning
Soundproof room
Bathroom
Hairdryer
Make-up mirror
Plug adaptor
Satellite TV
Terrace
Room size (sqm) : 45

* Some services shall be paid at the establishment

+ More

1 / 3

Junior Suite Eden Junior Suite Garden View

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Hot tub
Hydro-massage bath
Wheelchair-accessible
Wi-fi
Smoke detector
Tea and coffee making facilities
Bathroom
Room size (sqm) : 45
Fan
Shower

* Some services shall be paid at the establishment

+ More

Suite Eden Master Suite

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Radio
Desk
Hydro-massage bath
Terrace
Satellite TV
Make-up mirror
Soundproof room
Shower
Wi-fi

* Some services shall be paid at the establishment

+ More

1 / 3

Junior Suite Eden Junior Suite Rooftop

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Hot tub
Soundproof room
Wi-fi
Desk
Shower
Hydro-massage bath
Cable TV
Terrace
Satellite TV
Room size (sqm) : 45

* Some services shall be paid at the establishment

+ More

1 / 3

Junior Suite Privilege Junior Suite Garden View

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

Wheelchair-accessible
Smoke detector
Bathroom
Fan
Alarm clock
Housekeeping
TV
Hairdryer
Room size (sqm) : 45
Number of bedrooms : 1

* Some services shall be paid at the establishment

+ More

Junior Suite With Balcony

+ More

Junior Suite Ocean View

+ More

Suite Garden View

+ More

Family Room Garden View

+ More

Junior Suite Eden

+ More

Double Standard

+ More

Room Sea View

+ More

Family Room Pool View

+ More

Junior Suite Standard

+ More

Room Duplex

+ More

Junior Suite Superior

+ More

Room With Balcony

+ More

Suite Pool View

+ More

Junior Suite Sea View

+ More

Junior Suite Pool View

+ More

Room Pool View

+ More

Suite Luxury

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Suite Pool View

+ More

Junior Suite With Private Pool

+ More

Junior Suite With Jacuzzi

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Suite Standard

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Double Deluxe Sea View

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Junior Suite Capacity 2

+ More

Junior Suite With Balcony

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Room Garden View

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Family Room Standard

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Junior Suite With Balcony

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Junior Suite Standard

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Suite With Private Pool

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Double Sea View

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Room Standard

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Suite Standard

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Studio Pool View

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Suite Premium

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Double Pool View

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Junior Suite Deluxe

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Suite Superior Garden View

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Junior Suite With Jacuzzi

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Double Deluxe

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Junior Suite Standard

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Room Deluxe Pool View

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Junior Suite Standard

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Junior Suite Premium

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Room Superior

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Suite Pool View

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Double Or Twin Superior

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Junior Suite Garden View

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Junior Suite Standard

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Suite Prestige

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Suite With Jacuzzi

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Suite Superior

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Double With Private Pool

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Double Garden View

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Junior Suite Deluxe Sea View

+ More

Junior Suite Prestige

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Suite Sea View

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Double Or Twin Superior Pool View

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Junior Suite Luxury

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Double Premium

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Junior Suite With Views

+ More

Suite Pool View

+ More

Room Deluxe Garden View

+ More

Suite Standard

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Junior Suite Prestige

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Junior Suite Pool View

+ More

Suite With Private Pool

+ More

Statistics & Profile

Year of construction : 2016
Total number of rooms : 782
Number of floors (main building) : 4
Junior suites : 782

Ocean Riviera Paradise All Inclusive is booked in hotel categories: Business hotels, Hotels with spa, Sport hotels and Family hotels.

Facilities

Amenities and services

Wheelchair-accessible
Car park*
24-hour reception
Check-in hour from 15:00:00 to 05:30:00
Check-out hour from 12:00:00 to 12:00:00
Late Check-out*
Mobile phone coverage
Wi-fi*
Local and international calls*
Car hire*
Secure parking
Room service
Laundry service*
Medical service*
Babysitting service*
Multilingual staff
24-hour security
Bellboy service
Air conditioning in public areas
Smoke detector
Hotel safe
Currency exchange facilities
Lift access
Shop*
Garden
Terrace
Concierge
Sun terrace*
Gym
Newspapers
Luggage room
Clothes dryer
Private beach area
Library
Towels and bed linen*

Activities

Aqua fit
Jet ski*
Diving*
Windsurfing
Sailing*
Table tennis
Fitness
Basketball
Volleyball
Beach volleyball
Billiards
Bowling alley
Golf*
Tennis
Golf practice facility*

Health and beauty

Sauna*
Steam bath*
Hot tub*
Massage*
Spa treatments*
Hairdressing salon*
Beauty salon*
Spa centre* from 08:00:00 to 20:00:00

Business

Conference room : 9
Meeting room : 9
Projector*
Conference hostess*
Printer*
Photocopier*
Business centre*
Audio-visual equipment rental*

Restaurant service

Café
Bar
Restaurant : 11
Smoking area*
Poolside snack bar
Banquet hall
Show cooking
Swim-up bar
Air conditioning in Restaurant

Entertainment

Outdoor freshwater pool 5 from 2022-05-19 to 2023-12-23
Children’s swimming area : 1
Sun loungers
Parasols
WaterSlides
Children playground
Kids’ club
Entertainment programme for children from 09:00:00 to 19:00:00
Casino
TV lounge
Theatre / auditorium
Game room
Nightclub

* Some services shall be paid at the establishment

Meals

Breakfast buffet from 07:00:00 to 11:00:00
Breakfast a la carte
Buffet lunch
À la carte lunch
Buffet dinner
À la carte dinner
All inclusive with alcoholic drinks own brands from 09:00:00 to 02:00:00
Special dietary options
Gluten-free meals
Vegetarian meal
Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

17200 reviews

Traveller rating

Excellent

11889

Very good

2245

Average

1255

Poor

744

Terrible

1068

Rating summary

Location

Sleep Quality 4.3

Rooms

Service

Value

Cleanliness 4.3

Recent Tripadvisor reviews

247danikad

Lovely resort

31 Jul 2026

Lovely resort! It’s very big so nothing ever feels crowded. Activities were fun, they always had volleyball going whether at the beach or at the pool. We played with Oswaldo and had a great time Be prepared for some wait times, especially to book the steak house or certain buffet times. Food was okay, I recommend the Italian restaurant and the beach restaurant.

Road628907

New York

Extremely Disappointing Family Vacation – Would Not Return

31 Jul 2026

My family and I stayed at the Ocean Riviera Paradise from July 18–24 for our annual family vacation, and unfortunately it was the worst resort experience we’ve ever had. We travel together every year, and this resort fell far below our expectations. 1. Raccoons Everywhere The raccoon problem was unbelievable. We saw raccoons throughout the resort, including in the hotel stairwells and around guest rooms. The worst experience was at Pez Vela, where a raccoon came right up to our dinner table while we were eating. The restaurant staff did nothing until my husband and I repeatedly complained, and only then were we moved to another table. To make matters worse, my daughter found a bug in her food that same evening, so we left immediately. 2. Poor Customer Service After finding a bug in my daughter’s meal, I took a photo and reported it to Guest Services. I expected an apology or some concern for food safety, but nothing was done. The lack of accountability was extremely disappointing. 3. Restaurant Reservation Process The restaurant reservation system was frustrating. Guests begin lining up around 7:00 a.m., even though the reservation desk doesn’t open until 8:30 a.m., leaving people standing outside in the heat for over an hour. We were also told that purchasing bottles of wine would allow our family to be seated together, which felt inappropriate and unnecessary. 4. Rooms Our room itself was decent, but our original first-floor room was surrounded by raccoons and other animals, making it impossible to enjoy the patio. We felt uncomfortable even opening the patio door. Thankfully, the hotel moved us to a fourth-floor room where we no longer had that issue. 5. The Beach Was a Huge Disappointment If you’re choosing this resort for the beach, think twice. There was virtually no usable beachfront during our stay. My family loves spending time at the beach, and this was the biggest disappointment of our trip. The resort photos do not accurately reflect the current condition. The beach was covered with piles of smelly seaweed that were left sitting there, making the area unpleasant to use. 6. Constant Sales Pitches We were approached throughout the resort by people trying to sell excursions, upgrades, or other products. It became exhausting when all we wanted to do was relax. 7. Food Was Underwhelming The food was disappointing overall. My children, who usually enjoy trying different foods, struggled to find meals they liked. I found myself eating mostly fresh fruit and bread throughout the week. I also wish the resort had offered more authentic Mexican cuisine instead of the limited options available. 8. Entertainment The entertainment was one of the few bright spots. We really enjoyed the Michael Jackson show and the Mexico Show, and the performers did a great job. Overall This resort did not deliver the relaxing family vacation we were looking forward to. Between the raccoon problem, poor customer service, disappointing beach, food quality, and frustrating reservation process, we left feeling frustrated but we made the best of it since we were together. I hope management addresses these issues because the property has potential, but based on our experience, I would not recommend staying here.

847jesicae

Great experience!

31 Jul 2026

The entire experience was amazing. I will definitely come back to this hotel. There’s a lot to do every day. Including night shows, theater, movies, bowling, etc..All the staff are always happy and willing to help at all time. Specially Mr. William which was one of the staff members that was always with a smile and guiding us everywhere around the hotel. He was literally at the pool, at the volleyball court and even hosting night shows. My son absolutely loved him, he was everywhere and with a great attitude. Amazing customer service!!!!! We loved our stay!!!

D8541KWsamanthac

Teens club

31 Jul 2026

We had an amazing vacation, and our boys absolutely loved the Teens Club! Greg did a fantastic job keeping the activities fun, interactive, and engaging every day. He was always energetic, friendly, and made everyone feel welcome. Our teenagers looked forward to spending time there, which made our vacation even more relaxing. Thank you, Greg, for making their experience so memorable. We hope to see you again on our next visit!

O4789OQadrianar

Paradise as the name states

31 Jul 2026

We just came back from an incredible vacation @ this resort. Shout out to Adriana who assisted both with check in and check out process, we saw her a couple times @ the desk when we had questions or needed help with bracelets re done, or even just for change. Always with a smile, her energy and memory are out of this world.. Food and beverage selection way too decent 4 an all inclusive, privilege makes a huge difference if you don’t enjoy hangovers like us, it gives you premium liquors access. Room was nice and most importantly: clean! Butler service could have been better, we’ll ask 4 Lilly next time as our neighbours recommended, we’ll see. Be back soon XX

Tripadvisor Overview

The Ocean Riviera Paradise is a new five-star resort located on the seafront in the Playa del Carmen area of the Riviera Maya. The resort is noteworthy for its size and the extensive selection of services on offer. It boasts spectacular swimming pools, exclusive Junior Suites and Suites, a wide range of cuisine, a Despacio Spa Centre, Privilege, Exclusive Rooms and Services, a Dive It! diving centre and a great choice of entertainment for the whole family.

More Hotel Information

To take into account

Early departure*
Identification card at arrival
Non-smoking establishment
Minimum check-in age : 18

Cards accepted

American Express
MasterCard
Visa
Visa Electrón

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