I’ve stayed in many hotels over the years — from 3-star to luxury 5-star resorts — and unfortunately this was one of the worst experiences I’ve had. In my opinion, this hotel is nowhere near a true 5-star standard; at best it feels like a 2–3 star property. The biggest issue was cleanliness: multiple rooms had ants in the cabinets and even cockroaches. I completely understand seeing mosquitoes or small insects in tropical weather, but cockroaches and ant infestations inside several rooms are simply unacceptable. I was moved between 3–4 different rooms and the problem continued every time. Reception and room service were also extremely frustrating, as they rarely answered the phone when assistance was needed. The atmosphere was also far from family-friendly. There were many heavily intoxicated guests around the property, and the walls were so thin I could literally hear my neighbors’ conversations, movements… and even their farts. That says enough about the soundproofing quality. When I finally requested a refund so I could leave and book another hotel, they insisted on charging a very large cancellation deduction, almost half of what I had paid, despite the ongoing room issues. Very disappointing experience overall.