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Palmaïa - The House of AïA Wellness All Inclusive

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 1432 reviews

Official Description

Strategically situated at the tail end of the most beautiful beach in the Riviera Maya, The House of AïA brings us Palmaïa, an exclusive beach enclave focused on connecting us to nature, ourselves, and the sanctity of life. Every effort was taken to ensure the original landscape remains untouched to feel the healing authenticity of old-growth trees and naturally occurring, cool-water cenotes. All guests reside in ocean-front suites: some with swim-out access to the infinity pools, others with sweeping views of the sea, and a few nestled among the ocean-side mangroves. Guests also enjoy high-end amenities without sacrificing environmentally friendly practices, while the restaurants offer the best cuisine in the region, extensive plant-based options, and impeccable style. But even still, the real jewels are the Architects of Life personal growth program and the Rituals of Sound series. The Hotel is Pet Friendly, for more information contact the hotel.

Amenities

  • Fitness
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Pool
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club
  • Entertainment
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Transfer service
  • Airport Shuttle
  • Laundry

Room Prices & Availability

Rooms

1 / 4

Suite Swim Out Queen Suite - Adults Only Area 3 Adults

Bedroom : Queen-size bed 150-154 width (1 unit) or Sofa bed (1 unit)

Facilities

  • Toiletries
  • Bathrobes
  • Slippers
  • Bluetooth speaker
  • Make-up mirror
  • Smoke detector
  • Fan
  • Hairdryer
  • Safe
  • Direct dial telephone
* Some services shall be paid at the establishment
+ More
1 / 4

Double Ocean Front Work Away Suite Adults Only-2 Adults

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 50
  • Wi-fi
* Some services shall be paid at the establishment
+ More
1 / 6

Suite Swim Out King Suite With Bathtub - Adults Only Area 2 Adults

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Slippers
  • Housekeeping
  • Toiletries
  • Bluetooth speaker
  • Bathtub
  • Make-up mirror
  • Smoke detector
  • Hairdryer
  • Direct dial telephone
  • Fan
* Some services shall be paid at the establishment
+ More
1 / 5

Suite Ocean Front Queen Suite - Adults Only Area 2 Adults

Bedroom : Sofa bed (1 unit) or Queen-size bed 150-154 width (2 units)

Facilities

  • Safe
  • Tea and coffee making facilities
  • Hairdryer
  • Balcony
  • Fan
  • Minibar
  • Smoke detector
  • Make-up mirror
  • Ironing set
  • Bluetooth speaker
* Some services shall be paid at the establishment
+ More
1 / 7

Suite Swim Out Meditation Suite - Adults Only Area 1 Adult

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Smoke detector
  • Toiletries
  • Hairdryer
  • Safe
  • Direct dial telephone
  • Turndown service
  • Outdoor swimming pool : 1
  • Room size (sqm) : 66
  • Terrace
  • Minibar
* Some services shall be paid at the establishment
+ More
1 / 5

Suite Ocean Front Queen Suite - Adults Only Area 1 Adult

Bedroom : Queen-size bed 150-154 width (1 unit) or Sofa bed (1 unit)

Facilities

  • Tea and coffee making facilities
  • Safe
  • TV
  • Ironing set
  • Shower
  • Balcony
  • Cable TV
  • Bathroom : 1
  • Minibar
  • Room size (sqm) : 50
* Some services shall be paid at the establishment
+ More
1 / 2

Double Ocean Front King Suite Adults Only - 2 Adults

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 50
  • Wi-fi
* Some services shall be paid at the establishment
+ More
1 / 4

Single Ocean Front Work Away Suite - Adults Only 1 Adult

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 50
  • Wi-fi
* Some services shall be paid at the establishment
+ More
1 / 6

Suite Swim Out King Suite With Bathtub - Adults Only Area 1 Adult

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Slippers
  • Housekeeping
  • Safe
  • TV
  • Terrace
  • Wake-up service
  • Room size (sqm) : 50
  • Outdoor swimming pool : 1
  • Turndown service
  • Shower
* Some services shall be paid at the establishment
+ More
1 / 6

Family Room Ocean Front Queen Suite 1 Adult + 1 Child

Bedroom : Sofa bed (1 unit) or Queen-size bed 150-154 width (1 unit)

Facilities

  • Ironing set
  • Bathrobes
  • Slippers
  • Toiletries
  • Wake-up service
  • Make-up mirror
  • Bluetooth speaker
  • Individually adjustable air conditioning
  • Bathroom : 1
  • Direct dial telephone
* Some services shall be paid at the establishment
+ More
1 / 5

Suite Swim Out Queen Suite 1 Adult

Bedroom : Queen-size bed 150-154 width (1 unit) or Sofa bed (1 unit)

Facilities

  • Toiletries
  • Slippers
  • Bluetooth speaker
  • Make-up mirror
  • Minibar
  • Bathroom : 1
  • Cable TV
  • Shower
  • Ironing set
  • TV
* Some services shall be paid at the establishment
+ More
1 / 6

Suite Swim Out King Suite With Bathtub 2 Adults

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Tea and coffee making facilities
  • Cable TV
  • Wake-up service
  • Bathrobes
  • Ironing set
  • Slippers
  • Housekeeping
  • Bluetooth speaker
  • Bathtub
  • Make-up mirror
* Some services shall be paid at the establishment
+ More
1 / 7

Family Room Ocean Front Queen Suite 3 Adults

Bedroom : Queen-size bed 150-154 width (2 units) or Sofa bed (1 unit)

Facilities

  • Hairdryer
  • Individually adjustable air conditioning
  • Smoke detector
  • Fan
  • Bluetooth speaker
  • Make-up mirror
  • Toiletries
  • Wake-up service
  • Bathrobes
  • Slippers
* Some services shall be paid at the establishment
+ More
1 / 4

Suite Swim Out Queen Suite - Adults Only Area 2 Adults

Bedroom : Queen-size bed 150-154 width (2 units) or Sofa bed (1 unit)

Facilities

  • Toiletries
  • Slippers
  • Bluetooth speaker
  • Make-up mirror
  • Smoke detector
  • Fan
  • Hairdryer
  • Safe
  • Direct dial telephone
  • Turndown service
* Some services shall be paid at the establishment
+ More
1 / 4

Suite Ocean Front King Suite With Bathtub - Adults Only Area 2 Adults

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Housekeeping
  • Minibar
  • Slippers
  • Ironing set
  • Bathrobes
  • Wake-up service
  • Cable TV
  • Tea and coffee making facilities
  • TV
  • Shower
* Some services shall be paid at the establishment
+ More
1 / 5

Double Ocean Front King Suite With Bathtub 2 Adults

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Bathtub
  • Bluetooth speaker
  • Bathrobes
  • Slippers
  • Wake-up service
  • Housekeeping
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More
1 / 5

Family Room Ocean Front Queen Suite 1 Adult

Bedroom : Queen-size bed 150-154 width (1 unit) or Sofa bed (1 unit)

Facilities

  • Housekeeping
  • Wake-up service
  • Bathrobes
  • Toiletries
  • Slippers
  • Bluetooth speaker
  • Make-up mirror
  • Balcony
  • Shower
  • Minibar
* Some services shall be paid at the establishment
+ More
1 / 7

Family Room Ocean Front Family King Suite 2 Adults + 2 Children

Bedroom : King-size bed 150-183 width (1 unit) or Bunk beds (1 unit)

Facilities

  • Hairdryer
  • Turndown service
  • Number of bedrooms : 1
  • Smoke detector
  • Room size (sqm) : 50
  • Balcony
  • Minibar
  • Tea and coffee making facilities
  • Shower
  • Cable TV
* Some services shall be paid at the establishment
+ More
1 / 5

Suite Swim Out Queen Suite 3 Adults

Bedroom : Queen-size bed 150-154 width (2 units) or Sofa bed (1 unit)

Facilities

  • Make-up mirror
  • Shower
  • Outdoor swimming pool : 1
  • Turndown service
  • Bathrobes
  • Direct dial telephone
  • Cable TV
  • Safe
  • Bluetooth speaker
  • Fan
* Some services shall be paid at the establishment
+ More
1 / 9

Family Room Ocean Front Family Master Suite 2 Adults + 2 Children

Bedroom 2: Bunk beds (1 unit)
Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Bathroom : 2
  • Direct dial telephone
  • Safe
  • Smoke detector
  • Number of bedrooms : 2
  • Turndown service
  • Hairdryer
  • Fan
  • Housekeeping
  • TV
* Some services shall be paid at the establishment
+ More
1 / 9

Family Room Ocean Front Family Master Suite 2 Adults

Bedroom : King-size bed 150-183 width (1 unit)
Bedroom 2: Bunk beds (1 unit)

Facilities

  • Wake-up service
  • Bathrobes
  • Slippers
  • Bathtub
  • Bluetooth speaker
  • Make-up mirror
  • Toiletries
  • Bathroom : 2
  • Balcony
  • Shower
* Some services shall be paid at the establishment
+ More
1 / 9

Family Room Ocean Front Family Master Suite 2 Adults + 1 Child

Bedroom : King-size bed 150-183 width (1 unit)
Bedroom 2: Bunk beds (1 unit)

Facilities

  • Individually adjustable air conditioning
  • Slippers
  • Make-up mirror
  • Tea and coffee making facilities
  • Direct dial telephone
  • Bathtub
  • Safe
  • Minibar
  • Smoke detector
  • Number of bedrooms : 2
* Some services shall be paid at the establishment
+ More
1 / 5

Suite Swim Out Queen Suite 2 Adults + 1 Child

Bedroom : Queen-size bed 150-154 width (2 units) or Sofa bed (1 unit)

Facilities

  • Toiletries
  • Slippers
  • Bluetooth speaker
  • Make-up mirror
  • Minibar
  • Bathroom : 1
  • Cable TV
  • Ironing set
  • TV
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More
1 / 7

Family Room Ocean Front Family King Suite 2 Adults

Bedroom : King-size bed 150-183 width (1 unit) or Bunk beds (1 unit)

Facilities

  • Individually adjustable air conditioning
  • Housekeeping
  • Tea and coffee making facilities
  • Safe
  • Minibar
  • Hairdryer
  • Shower
  • Direct dial telephone
  • Fan
  • Balcony
* Some services shall be paid at the establishment
+ More
1 / 9

Family Room Ocean Front Family Master Suite 1 Adult

Bedroom : King-size bed 150-183 width (1 unit)
Bedroom 2: Bunk beds (1 unit)

Facilities

  • Wake-up service
  • Room size (sqm) : 66
  • Slippers
  • Bluetooth speaker
  • Bathtub
  • Make-up mirror
  • Toiletries
  • Balcony
  • Shower
  • Minibar
* Some services shall be paid at the establishment
+ More
1 / 8

Suite Swim Out Meditation Suite - Adults Only Area 2 Adults

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Smoke detector
  • Fan
  • Hairdryer
  • Safe
  • Direct dial telephone
  • Turndown service
  • Outdoor swimming pool : 1
  • Room size (sqm) : 66
  • Terrace
  • Minibar
* Some services shall be paid at the establishment
+ More
1 / 7

Family Room Ocean Front Family King Suite 3 Adults + 1 Children

Bedroom : King-size bed 150-183 width (1 unit) or Bunk beds (1 unit)

Facilities

  • Fan
  • Hairdryer
  • Turndown service
  • Number of bedrooms : 1
  • Smoke detector
  • Room size (sqm) : 50
  • Balcony
  • Shower
  • Minibar
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More
1 / 5

Family Room Ocean Front Queen Suite 2 Adults

Bedroom : Queen-size bed 150-154 width (2 units) or Sofa bed (1 unit)

Facilities

  • Hairdryer
  • Fan
  • Number of bedrooms : 1
  • Smoke detector
  • Room size (sqm) : 50
  • Slippers
  • Bluetooth speaker
  • Make-up mirror
  • Housekeeping
  • Wake-up service
* Some services shall be paid at the establishment
+ More
1 / 6

Suite Swim Out King Suite With Bathtub 1 Adult

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Tea and coffee making facilities
  • Cable TV
  • Wake-up service
  • Bathrobes
  • Ironing set
  • Slippers
  • Housekeeping
  • Bluetooth speaker
  • Bathtub
  • Make-up mirror
* Some services shall be paid at the establishment
+ More
1 / 5

Suite Ocean Front Queen Suite - Adults Only Area 3 Adults

Bedroom : Queen-size bed 150-154 width (1 unit) or Sofa bed (1 unit)

Facilities

  • Room size (sqm) : 50
  • Turndown service
  • Direct dial telephone
  • Safe
  • Fan
  • Smoke detector
  • Hairdryer
  • Wake-up service
  • Housekeeping
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More
1 / 5

Double Ocean Front King Suite With Bathtub 1 Adult

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Wake-up service
  • Toiletries
  • Bathrobes
  • Shower
  • Housekeeping
  • Balcony
  • Bluetooth speaker
  • Tea and coffee making facilities
  • Individually adjustable air conditioning
  • Slippers
* Some services shall be paid at the establishment
+ More

Single Ocean Front King Suite - Adults Only - 1 Adult

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 50
  • Wi-fi
* Some services shall be paid at the establishment
+ More
1 / 4

Suite Swim Out Queen Suite - Adults Only Area 1 Adult

Bedroom : Queen-size bed 150-154 width (1 unit) or Sofa bed (1 unit)

Facilities

  • Toiletries
  • Bluetooth speaker
  • Make-up mirror
  • Smoke detector
  • Fan
  • Hairdryer
  • Safe
  • Direct dial telephone
  • Turndown service
  • Outdoor swimming pool : 1
* Some services shall be paid at the establishment
+ More
1 / 7

Suite Ocean Front Meditation Suite - Adults Only Area 2 Adults

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Tea and coffee making facilities
  • Housekeeping
  • Wake-up service
  • Bathrobes
  • Toiletries
  • Slippers
  • Bluetooth speaker
  • Bathtub
  • Make-up mirror
  • Smoke detector
* Some services shall be paid at the establishment
+ More
1 / 7

Family Room Ocean Front Family King Suite 3 Adults + 2 Children

Bedroom : King-size bed 150-183 width (1 unit) or Bunk beds (1 unit)

Facilities

  • TV
  • Room size (sqm) : 50
  • Ironing set
  • Hairdryer
  • Bathrobes
  • Cable TV
  • Housekeeping
  • Tea and coffee making facilities
  • Turndown service
  • Toiletries
* Some services shall be paid at the establishment
+ More
1 / 5

Suite Ocean Front King Suite 1 Adult

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Direct dial telephone
  • Tea and coffee making facilities
  • Hairdryer
  • Balcony
  • Fan
  • Smoke detector
  • Bathroom : 1
  • Toiletries
  • Minibar
  • Make-up mirror
* Some services shall be paid at the establishment
+ More
1 / 5

Suite Swim Out Queen Suite 1 Adult + 1 Child

Bedroom : Queen-size bed 150-154 width (2 units) or Sofa bed (1 unit)

Facilities

  • Toiletries
  • Slippers
  • Bluetooth speaker
  • Make-up mirror
  • Minibar
  • Bathroom : 1
  • Cable TV
  • Ironing set
  • TV
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More
1 / 5

Suite Swim Out Queen Suite 2 Adults

Bedroom : Queen-size bed 150-154 width (2 units) or Sofa bed (1 unit)

Facilities

  • Toiletries
  • Slippers
  • Bluetooth speaker
  • Make-up mirror
  • Minibar
  • Bathroom : 1
  • Cable TV
  • Ironing set
  • TV
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More
1 / 5

Suite Ocean Front King Suite 2 Adults

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Tea and coffee making facilities
  • Direct dial telephone
  • TV
  • Ironing set
  • Shower
  • Balcony
  • Cable TV
  • Individually adjustable air conditioning
  • Bathroom : 1
  • Minibar
* Some services shall be paid at the establishment
+ More
1 / 6

Family Room Ocean Front Family King Suite 1 Adult

Bedroom : King-size bed 150-183 width (1 unit) or Bunk beds (1 unit)

Facilities

  • Housekeeping
  • Cable TV
  • Individually adjustable air conditioning
  • Bathroom : 1
  • Room size (sqm) : 50
  • Direct dial telephone
  • Safe
  • Smoke detector
  • Turndown service
  • Hairdryer
* Some services shall be paid at the establishment
+ More
1 / 4

Suite Ocean Front King Suite With Bathtub - Adults Only Area 1 Adult

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Bluetooth speaker
  • Bathtub
  • Make-up mirror
  • Toiletries
  • Slippers
  • Housekeeping
  • Wake-up service
  • Bathrobes
  • Ironing set
  • TV
* Some services shall be paid at the establishment
+ More
1 / 5

Family Room Ocean Front Queen Suite 2 Adults + 1 Child

Bedroom : Queen-size bed 150-154 width (2 units) or Sofa bed (1 unit)

Facilities

  • Hairdryer
  • Number of bedrooms : 1
  • Smoke detector
  • Fan
  • Room size (sqm) : 50
  • Bluetooth speaker
  • Make-up mirror
  • Toiletries
  • Wake-up service
  • Bathrobes
* Some services shall be paid at the establishment
+ More
1 / 7

Family Room Ocean Front Family King Suite 3 Adults

Bedroom : King-size bed 150-183 width (1 unit) or Bunk beds (1 unit)

Facilities

  • Fan
  • Hairdryer
  • Turndown service
  • Smoke detector
  • Room size (sqm) : 50
  • Balcony
  • Shower
  • Minibar
  • Tea and coffee making facilities
  • Cable TV
* Some services shall be paid at the establishment
+ More
1 / 7

Suite Ocean Front Meditation Suite - Adults Only Area 1 Adult

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Tea and coffee making facilities
  • TV
  • Wake-up service
  • Bathrobes
  • Toiletries
  • Slippers
  • Bluetooth speaker
  • Bathtub
  • Make-up mirror
  • Smoke detector
* Some services shall be paid at the establishment
+ More
1 / 7

Family Room Ocean Front Family King Suite 2 Adults + 1 Child

Bedroom : King-size bed 150-183 width (1 unit) or Bunk beds (1 unit)

Facilities

  • Fan
  • Hairdryer
  • Turndown service
  • Number of bedrooms : 1
  • Smoke detector
  • Safe
  • Direct dial telephone
  • Bathroom : 1
  • Individually adjustable air conditioning
  • Room size (sqm) : 50
* Some services shall be paid at the establishment
+ More

Family Room Ocean Front

Facilities

  • Wi-fi
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Wi-fi
* Some services shall be paid at the establishment
+ More

Suite Queen Size Bed

Facilities

  • Wi-fi
* Some services shall be paid at the establishment
+ More

Suite Ocean Front

Facilities

  • Wi-fi
* Some services shall be paid at the establishment
+ More

Suite Two Queen Beds

Facilities

  • Wi-fi
* Some services shall be paid at the establishment
+ More

Suite King Size Bed

Facilities

  • Wi-fi
* Some services shall be paid at the establishment
+ More

Family Room Standard

Facilities

  • Wi-fi
* Some services shall be paid at the establishment
+ More

Suite Two Queen Beds

Facilities

  • Wi-fi
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Year of construction : 2019
  • Total number of rooms : 234
  • Number of floors (main building) : 4

Palmaïa - The House of AïA Wellness All Inclusive is booked in hotel categories: Family hotels and Hotels with spa.

Facilities

Most popular facilities

Amenities and services

  • Wheelchair-accessible
  • Car park*
  • 24-hour reception
  • Check-in hour from 15:00:00 to 00:00:00
  • Check-out hour from 12:00:00 to 12:00:00
  • Late Check-out*
  • Mobile phone coverage
  • Wi-fi*
  • Local and international calls
  • Transfer service
  • Secure parking
  • Valet parking
  • Airport Shuttle*
  • Room service
  • Laundry service*
  • Medical service*
  • Babysitting service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Currency exchange facilities
  • Lift access
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Dining area : 4
  • Clothes dryer
  • Private beach area
  • Bikes available
  • Towels and bed linen

Activities

  • Fitness

Health and beauty

  • Massage*
  • Spa treatments*
  • Hairdressing salon*
  • Beauty salon*
  • Spa centre*

Business

  • Audio-visual equipment rental*

Restaurant service

  • Café
  • Bar
  • Restaurant : 4
  • Non-smoking area
  • Swim-up bar
  • Air conditioning in Restaurant

Entertainment

  • Outdoor freshwater pool : 4
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club
  • Entertainment programme for adults
  • Entertainment programme for children from 10:00:00 to 17:00:00
* Some services shall be paid at the establishment

Popular Room facilities

  • Wi-fi

Meals

  • Hot breakfast
  • Breakfast a la carte
  • À la carte lunch
  • À la carte dinner
  • Full board
  • Full board with drinks
  • All inclusive
  • All inclusive with alcoholic drinks top brands
  • Special dietary options
  • Gluten-free meals
  • Vegetarian meal
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

1432 reviews

Traveller rating

Excellent
1352
Very good
41
Average
23
Poor
9
Terrible
7

Rating summary

Location4.9
Sleep Quality4.9
Rooms4.9
Service4.9
Value4.8
Cleanliness4.9

Recent Tripadvisor reviews

X5743WSsarahm

 

I want to live at palmaia

30 Apr 2025
We will definitely be back. This was one of the best vacations that I have ever had. Thank you to Esteban and Dariana for being amazing nomadic guides. Thank you to Fernando (mi vida, mi amor!), Enrique, Miguel, Abraham, Louis, and Andres for keeping me fed with snacks and cool with a drink in my hand. Reyes, thank you for the excellent tacos. Angel, thank you for leading yoga. We can’t wait to see you all next time.

desarheaj

 

Great time to recharge!

31 May 2025
Solo trip. Excellent & tenative staff. Amstar transportation on point. Food delicious and multiple choices for various diets (great juice & mocktail options). Plethora of activities aside from the beach, walking, and spa. Clean! Filtered water! Loved dancing on the beach with great music. Definitely a check mark off my bucket list! Thank you everyone who made my time there memorable!

1il5k9ccac

Westlake Village, California

Second Visit to House of AiA – A Mixed Experience

30 Apr 2025
Second Visit to House of AiA – A Mixed Experience This was my second time visiting House of AiA, and while the property still offers some wonderful elements, there were notable areas where the experience fell short compared to my first stay. What I Loved: • The property grounds remain stunning—peaceful and well-maintained. • The unlimited coconut water is a refreshing and appreciated touch. • Yoga classes and sound baths were excellent and deeply restorative. • Special shoutouts to Enrique (server at Eolo) and the main guy running the taco truck—both went above and beyond and were standout staff members! Areas That Need Improvement: 1. Massage & Spa Services: Disappointing experience. I specifically requested a massage therapist more than 24 hours in advance (twice) and was told upon arrival that the request hadn’t been communicated. They eventually found the chat confirming my request but still made no attempt to make it right. My massage started 20 minutes late with the wrong therapist, and my wife’s was delayed by 45 minutes. No compensation or apology was offered, and the expected 20% discount (per their >24-hour policy) was denied. I also wasn’t offered access to any amenities like the plunge cenote or showers beforehand. 2. Plunge Pools: These used to be heated—they’re not anymore. One of them was visibly dirty, which was off-putting. 3. Declining Food Quality: While the presentation remains strong, the taste and freshness have gone downhill since last year. Plantissa was the standout dining option; the rest fell short. The pizza and guac were great—everything else, unfortunately, I’d skip. 4. Beach/Pool Service Decline: They’ve removed previously available amenities like sunscreen and water by the pool and beach. There’s also no staff readily available for towel setup or drink service—you have to flag someone down or press a button on your lounger. 5. Butler Service via WhatsApp: This remains a strong point—attentive and helpful throughout the stay. 6. Order Shaming & Dress Code Confusion: Some servers questioned guests for ordering multiple items at dinner, which felt uncomfortable. Also, Plantissa’s dress code feels inconsistent—yoga attire is allowed, but a woman in a sports bra was asked to leave and return with a shirt. It’s a yoga retreat—this policy felt unnecessarily rigid. 7. Chips & Guac: The guac is great. The chips? Stale every time. 8. Room Key Bracelets: Love the concept, but this year the quality was poor. Ours fell apart within 24 hours, and we saw the same thing happen to several other guests. 9. For the pricing you pay. the mattresses should be comfier along with more pillows and comforters. Also, the room uses mini splits. 10. The Pools are NOT heated. They have awesome pool setup, but NO ONE are in the pools. because they are COLD! HEAT THE POOL. Therefore people would enjoy that! ⸻ Overall, House of AiA still has a lot of potential, but compared to my previous visit, the service quality, food standards, and guest experience have noticeably declined. I hope they take this feedback seriously, because this place has the foundation to be truly amazing again.

r0dalitab

 

Palmaia the house of AiA all inclusive Wellness Resort

30 Apr 2025
BEAUTIFUL PLACES IN THE WORLD.. Palmaia the House of AìA all Inclusive Wellness Resort - Playa del Carmen-- So beautiful property .stunning Infinity pool clear , clean water excellent Nature pool facilities, is greatful, Brilliant property with lounge & bar! Great atmosphere and sophisticated a lots light & decoration, the variety of foods is descent and well fined, very safe . 24 hours of security guard. Charming, romantic, and very luxurious Palmaia the house of AìA all inclusive, Precious staff is very caring and patient, good entertainer to all visitors.. Tip: get a swimsuits to wear for swimming!! Value ● 5 Cleanliness● 5. Location ● 5 Service ● 5 Sleep ● 5. Room ● 5

108daynad

 

A wonderful trip back

30 Apr 2025
We just got back from our fourth vacation to Palmaia as a family and we are already dreaming of our next trip back to this paradise. We were very lucky to have Oscar and Fernanda as our guides during our stay. They were so attentive to all of our needs. Not only did they take care of all our dining reservations and all our day to day requests, but our son celebrated his 10th birthday while we were away and Oscar decorated the room for him. He went out of his way make the day special for our son. The grounds of Palmaia are absolutely gorgeous with every detail of design beautifully executed, however it is the staff that has us returning. They are all so friendly, welcoming and warm. From Reyes at the food truck, Freddy on the beach, Luis welcoming us to the many wellness classes, the wonderful staff at Plantisa, Oscar driving around and the wonderful servers at all the restaurants. They all made us like family and took care of our every need. The staff have created a wonderful environment for their guests. We are looking forward to our next trip to the House of Aiia.

Tripadvisor Overview

A distinctive, All-Inclusive concept offering a wellness retreat experience. Escape to our Wellness Resort in the Riviera Maya, where tranquility meets luxury amidst lush jungle and the Caribbean Sea. Palmaïa offers oceanfront suites, infinity pools, and natural cenotes with the calming sounds of the ocean. Wellness permeates every aspect of your stay with access to 30+ holistic activities like yoga and cacao ceremonies. Indulge in diverse culinary experiences at our gourmet restaurants, Healthy Café, and beachside Food Truck. Evenings are serenaded by organic beats at Eolo Beach Club. Our all-encompassing experience includes fiber-optic Wi-Fi, personal concierge service, and valet parking. Enhance your wellness journey at the acclaimed Atlantis Spa, where ancient wisdom meets modern healing. Featuring 234 rooms, each offers spacious balconies, health-conscious minibars, and premium bedding. Experience wellness in every moment at Palmaïa.

More Hotel Information

To take into account

  • Non-smoking establishment

Cards accepted

  • American Express
  • MasterCard
  • Visa
  • Visa Electrón

Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return