Amazing hotel even after the shaky start. We booked this hotel as part of a package holiday through on the beach and stayed there 12/07/25 until 20/07/25. The holiday got of to bad start, flight was delayed then the shuttle from the airport was really delayed (not fault of the hotel) so when we arrived we were tired and just wanted to go to bed but there were some slight issues with the room and due to it being so late there was little they could do, which left us, a family of 4, feeling unsatisfied. However, when we got up in the morning the staff were amazing. We went to reception, where they were already aware of our issues. Once we were back from breakfast he came to our room with us to go through all the issues, then later we were also asked if we could go to meet with their Amigo team as they wanted to know whether their resolution was good enough, to apologise and to check if there was anything else they could do to rectify the negative start. I will say they definitely did rectify it. All the staff at this hotel are pleasant, polite, approachable and extremely helpful. That's the reception, amigos, bar staff, restaurant staff and cleaners. Every morning when we walked past they were attentive and checking in that everything was ok. The main restaurant for breakfast has plenty to choose from across a wide variety. Lunch and dinner again have huge variety with different food every night but never forgetting the burger and chips for less adventurous people. The snack bars have enough choice to do a full lunch, they have burgers, hotdogs, chips, cakes and ofcourse ice cream. The best part about the all inclusive is the drinks. All the drinks to my knowledge were branded spirits. The beer was Dorado and the cider is koppenberg these aswel as wines are on tap and they don't give you small little cups like some hotels they give you proper beer glasses. There is a good selection of cocktails to choose from which are made up fresh and free poured (and they aren't shy) by bar staff because of this there is a slight queue but all beer, cider and wine drinkers you do not have to queue due to self serve and decent glass sizes. Also there are several places to sit with at least three bars, the entertainment is a really high level. We mainly went to family entertainment and really enjoyed each night, even the night I got made to go on stage and do some bum shaking salsa. In the morning you do get the sunbed wars, they start queuing about half 8 and run to throw towels on as many beds as they can as soon as the barriers open. Those beds are generally gone with in 2 minutes but I do not understand this. These are the beds next to the small main pool, the hotel have a leisure area at the back that has a bigger kind of lazy river shape pool. There is also a spa pool with massaging fountains and whirpools and this area still has a bar with all inclusive and just as much selection as the other. This, anytime of the day for our stay always had free sunbeds for all four of us. They do also have an adult only section which we didn't use because of the children but it always appeared to be very quite. The hotel is located in Los chrisianos it seems to be close to many places . The hotel provides a bus that runs every half hour from about 10 until 6, with a small break over lunch that takes you to the beach. We got a taxi to las America's I would choose Los chrisianos over there anyday. Los chrisianos feels a lot more authentic not over done got a nice beach, loads of amenities, restaurants and bars with a really good market on Tuesdays and Sundays (might need to check the days) there is also a big shop next door to the hotel. With all the above taken into account I do not understand why this hotel isn't 5 star. We've stayed at a couple 5 stars in Canary Islands but this one hands down is the best hotel by a long shot. All drinks are branded, there's little queuing, ample sunbeds, good food, good location, incredible staff, enjoyable entertainment and no drawbacks. Again I would like to send our personal thanks to all staff that made our stay so enjoyable and hope the higher management are aware they've got such good team. There is so many more good points about this hotel that but would be here all day to say how good it is, we have a rule never go back to same place but we are so impressed we are looking to go back here again next year. Thank you