This is NOT a 4 star hotel be warned! Communication failure due to extreme negligence this hotel does not abide by basic legal requirements. NO on duty manager as required by Indonesian law. Dirty stained toilets, malfunctioning showers dirty and stained linen the pillows are really bad quality flat and hard, Confirmed my reservation 3 times prior to arrival and they still got it wrong even after confirming the day before as well. They have no idea of what they are doing. The staff can’t help you, they just politely smile and say sorry but can’t do anything because they can’t reach the manager. And when they do, the manager tells them he will handle it tomorrow. I have stayed in over 30 hotels in Bali this one is beyond a joke. I really feel sorry for the staff.