The worst hotel in Phuket—if not the world! PATONG BAY HILL – “5-star hotel” Honestly, I wouldn’t even call this place a hotel—more like a hostel. There’s serious mold everywhere, a horrible smell you can barely breathe through, old furniture, peeling walls, and tons of insects like fleas, cockroaches, and mosquitoes. The pool is in bad shape too. The service is just as bad—zero hospitality, no accountability, and very rude staff. They offered us another room next door that was exactly the same, or a “room upgrade” for an extra charge in an area under renovation from 10:00–17:00—which was basically the same room, just one floor higher. They refused to refund us even partially and told Agoda they had offered us free solutions, which simply wasn’t true. This was a terrible experience, and people should know before booking.