Pestana Grand Premium Ocean Resort

We are only half way through a one week stay and so far everything has been perfect now wish we were here for two weeks . What a great system for booking meals in there many speciality restaurants in pestana grand and sister hotel Miramar where we had an excellent meal last evening . All the staff here are so helpful and happy to help always with a warm smile ,the entertainment in the evening around the bar has been first class from great singers to guitar player. Breakfast in or outside is a real treat with lovely omelettes made to order also so many tempting and delicious pastries not good for my waistline but why not so I will diet when back home . Thank you all for making our stay so special. Regards Robert Bruce .

A very comfortable hotel. Staff very friendly and helpful. Room had a great sea view and the flora and fauna were wonderful.

We stayed just over a week in an ocean view superior room. Difficult to give 5 for everything as in our opinion there were a few issues however breaking it down goes as follows; Staff 5 . Kind efficient and very friendly and helpful. Every single person in service in the hotel was excellent. It's a real credit to the Pestana groups ethos. Pool 5. Never an issue getting a sunbed with a shade. The pools are lovely and well maintained. The pool staff again were so friendly helpfully moving sunbeds and parasols where you preferred them. Gardens and public areas 5. Immaculate. Room and bedding 4. The room was clean and well maintained. Although the beds were OK the pillows were awful. Lumpy and uncomfortable. The air conditioning was very noisy, so much so we switched it off when in the room. There seems to be no way to control the fan speed. It's either off or full blast. We also found some of the towels worn. Food 4. We had half board. Breakfast was OK. Typical buffet style as usual in Portugal and Spain. Dinner varied between excellent and mediocre. The Moroccan restaurant in our experience was the best of all. As someone previously posted we also objected to paying 4.5 € for some tepid filtered water. If it was a new unopened bottle of mineral water I would have no objection, but reusing bottles with ' Filtered water' is not acceptable if you are going to charge. Whilst it was lovely that the weather allowed a couple of meals to be served outside flies were an issue in some areas where the food was presented. Pigeons are a major issue when the Falcon is not there at lunch and dinner. The tables are laid early and the birds are on and off them if there are scraps of food around. This is really not helped by some guests thinking it's fun to feed them at the table. Smoking; We don't smoke and the hotel is no smoking. However we were surprised to see ashtrays on the balcony. It appears the hotel allows guests to smoke on the balcony. Not sure if this is a national or hotel policy however we had one instance where the guests either side of us lit up and of course smoke drifts and for a few hours made our balcony inaccessible to us. We understand people have a choice and accept this, but it was something we've not encountered before in a non smoking hotel. Dinning areas and outside do have smoking areas which you can use or avoid. Finally this is a lovely hotel in a beautiful location. Would we stay here again. Absolutely.

Lovely hotel situated on the cliffs in Funchal West with Atlantic views and east to Funchal and west to Cabo Girao. We stayed in a balcony sea view superior room which was well appointed. Hotel facilities are many with indoor and outdoor pools, gym, spa, lovely gardens and 4 restaurants. All staff were friendly, helpful and professional, particular mentions go to Shankar and Rui from the restaurant team and Dina on Reception. Food was good, a breakfast buffet to die for and the Trattoria, Au Tagine and Cabo Girao restaurants serving delicious speciality cuisine in a more intimate setting. The local bus (No. 2) gives a regular service into Funchal centre and is good value at 2 euro per journey. Most organised tours offer hotel pickup and drop off. We certainly enjoyed our stay and are already planning to return next year.