This was one of the nicest boutique hotels we have ever stayed in. The staff couldn't be more pleasant and was so helpful with everything. The breakfast which was included, was wonderful, you can order as much as you want off of a menu and the food is excellent. We ate 2 dinners there, both outstanding. The views from the hotel are gorgeous and it is nice and quiet at night. There are definitely steps, but you are in a mountain and it isn't bad. They do have an elevator for some rooms but we just used the steps for ours. They upgraded us as well as our friends we traveled with to a larger room with a pool on the terrace that we could walk out to from the bedroom. Don't hesitate to stay here. The location is perfect because you are a 5 minute ride from Fira and not far from other sites on the island.