Phulay Bay, A Ritz-Carlton Reserve

This property defines ultra-luxury. The service is outstanding—attentive butlers, Khun Na & Khun Tik, with thoughtful gestures, and team members who remember guests by name. Special thanks to some of the team I could remember their names: Khun Poo, Khun Bas, Khun Teana from various departments. The suite was the largest I have ever stayed in, with an enormous bed and an expansive bathroom featuring double rain showers. Every detail was perfectly handled, from turndown service to the variety of onsite activities and classes. Khun Norn is my all-time favorite DND sign. Dining was excellent, especially the Thai cuisine, and the facilities are world-class: a giant swimming pool, a heated vitality pool, steam, sauna, and even a complimentary half-day trip to Koh Hong. Although there’s no sandy beach, the breathtaking views, impeccable facilities, and exceptional service go far beyond expectations. Truly a place you’ll never want to leave. Notes: There is no actual lobby. Check-in/out will be done privately in your room. All communications with butler can be done through LINE or whatsapp. Advanced reservation is required for outside guests who wish to dine at the hotel.

We had the most pleasant stays at a Marriott hotel so far. Stayed for 2 nights at one of the ocean view villas. The hotel is pristine and is beautifully constructed. The staff are some of the friendliest people you will meet, and are always available. They all work in tandem to get you what you need. The food is super tasty no matter what you order, the breakfast is plentiful and very diverse. The hotel has a number of daily activities taking place at the resort so you never feel like leaving this paradise. A special big thank you to Habib, who has been absolutely instrumental to making sure my stay was amazing in every way. If you’re looking for a luxurious getaway in beautiful Krabi, strongly recommend this place.

A truly outstanding hotel experience from start to finish. The attention to detail was first class and exactly what makes this a proper 5* hotel. We have been lucky enough to stay at several Ritz Carlton’s and this is by a distance the best example we have been to. The rooms (in particular the bed and bath) are enormous and all the hotel facilities exceptional, but what stands out is the service from all members of staff. You never need to ask for anything, they are always one step ahead in thinking of your needs. Special mention to our butler Yid, who was fantastic in taking care of us throughout our stay. Nothing was ever too much to ask. Would highly recommend this place.

I can honestly say that the staff at the Phulay Bay was unlike any experience that I have ever had in all of my travels. Put simply, they were amazing. From remembering drinks, dishes, etc, the attention to detail was second to none. Our butler, Jake, was always available with a smile and went above and beyond on a daily basis. Housekeeping by You and Mookie made sure that the room was always sparkling. As others have commented, the bed is the largest I've ever seen and can easily sleep 10. The grounds are majestic and the views are breathtaking. The staff at the spa made sure that our time spent was memorable. Even though it rained the entire time we were there, the pool looks beautiful and the pool restaurant had great staff and delicious food. I got sick prior to arriving at the resort and Henry (from office manager) offered suggestions on food, drinks and had the hotel car take me to a local pharmacy. However, when my symptoms didn't get any better, he insisted that I go toe the hospital and had Faisal from Loss Prevention accompany me to help translate. Both Henry and Faisal were truly amazing and Henry even offered great suggestions for our next stop in Bangkok. Prior to the trip, I was debating to stay at the Banyan Tree, but I'm so glad that I chose Phulay Bay. If in doubt, just book Phulay Bay as you will not be disappointed. Are there things that could be improved? Sure, it would be great to have more outlets near the bed or USB connections, but aside from these minor nitpicks, I can't think of anything else.