We had a late check-in (in the early hours) and our first impression of this hotel was a howling dog on the steps. The 1 member of staff did not speak English so communication in our non-existent Russian or Turkish was difficult. We were given the rep's greeting note with the time and date by the reception staff but the same staff omitted mention that there was a lift that took us directly to the third floor. Instead we had to carry the suitcases up the flight of stairs! The hotel is not 4* it is instead a ill-maintained dated 1* budget hotel. The room was bear, the bed had 1 sheet with holes in it, hardly enough for one person let alone 2. It was supposed to be a twin room with a sea view. Instead we had to gawp at the other block of the hotel that is in dire need of maintenance. The balcony rail is loose, leaving it unsafe. The bathroom tiles were disgusting. There was an extra cost for AC and use of the safe. The room was pokey and the smell of cigarette smoke was choking us. Every sound could be heard, from the other rooms including people talking, going to the loo etc., Every night the disco from 10pm to 12.30am kept us awake, when that stopped the dog howling and barking kept us awake. We asked to change rooms and they wanted extra money. We wanted to change hotels but the rep did not organise it. The breakfast consisted of bland eggs and dry bread. I have food allergies and the rep said I had to go and buy my own food. The rep phoned us in our room, not so he could help us but to sell us overpriced excursions. My daughter fell ill the day the hotel's electricity went out, there was no help and no way of getting any help from the hotel staff. The rep ignored us. We had to cancel the scuba diving because my daughter fell ill. The rep refused to give us a refund and the hotel refused to help us. Avoid staying at this hotel, it is not a 4* hotel. Though we did tip all the staff, it was not worth staying in. It's taken us 4 days to recover from staying at the Point Beach Hotel.