Lara was in top form - pleasant, helpful, respectful, communicated well. She reached out ahead of arrival to ensure stress free experience as hotel is located on cliff. Upon arrival and for over half an hour, Lara patiently answered all my questions to manage my stay including planning transport to/ from Oia, departure time from hotel to airport, and breakfast menu selection. Lara also provided unsolicited advice which was truly useful like nearest supermarket. She knew well what guests often look for. Room and caldera views were outstanding. Delicious breakfast was served privately either indoor i.e. in room or outdoor i.e. porch right outside room. Met Evangelos briefly at check out. Lara said he is one of her best managers. He seemed pleasant.