Dear Premiere Inn Management, I would like to share my recent experience during check-in at your property, which, unfortunately, did not reflect the hospitality standards I’ve come to expect — particularly from a reputed brand like Premier. As a hotelier myself, I fully understand the protocols and the importance of providing valid identification such as an Emirates ID or passport upon check-in. However, it was disheartening to be met with such hostility and lack of empathy from the front desk team, especially from the Reception and the Duty Manager - Osama. Rather than addressing our situation with understanding, we were simply told, “Feel free” — whether to leave a review or escalate the matter — which came across as dismissive and unprofessional, particularly given it was past midnight and we were two female guests seeking only a safe and restful stay. We tried to explain that the Emirates ID had been unintentionally left in Abu Dhabi, and offered alternatives such as a digital copy via the UAE ICP app, or a scanned passport, with the assurance that the original could be provided later. These are options that other reputable hotels across the UAE have previously accepted temporarily, especially when supported by guest history and valid intent. This feedback is not meant to criticize for the sake of criticism, but rather to highlight an opportunity to improve the guest experience through empathy and better communication — especially from those in leadership roles. I hope this matter is reviewed, not only for the sake of future guests but also to uphold the Premier brand’s reputation, which we have previously appreciated. Thank you for your attention.