I am writing to share serious concerns following a recent stay at the Radisson Aquatica Resort Barbados between 5th and 15th May 2025. The experience was deeply disappointing due to multiple issues relating to cleanliness, maintenance, customer service, and unresolved charges. The room was in a poor and unacceptable condition – extremely outdated, worn, and lacking proper upkeep. The bathroom was particularly concerning, with visible limescale and grime in the shower, a stained and dirty bathtub, and even a cockroach sighting. These conditions fall far below what is expected of a hotel at this price point and significantly impacted the overall stay. A major safety issue was the shower, which fluctuated unpredictably between freezing cold and scalding hot, making it nearly impossible to use safely or comfortably. Despite being reported, the problem was never resolved – and it appears to be a recurring complaint among guests. The air conditioning unit was oddly placed on the floor, leaked water, emitted a strong damp smell, and released a strange, potentially toxic odour. This raised concerns about both hygiene and respiratory safety. Customer service also left much to be desired. Only two glasses were provided in the room – which were being used to hold toothbrushes – and a simple request for a third glass was denied by housekeeping, citing a policy of “only two per room.” This rigid approach felt petty and unwelcoming, especially given the overall condition of the hotel. The wider hotel grounds showed visible signs of neglect. Paint was peeling, balconies were in disrepair, and the pool was both small and poorly maintained. The overall property appears to be suffering from long-term underinvestment. Several other guests voiced similar complaints during the stay, suggesting that these issues are not isolated. To add to the frustration, a refund for a $160 plug adapter deposit and a $500 hotel room deposit has still not been received, despite assurances it would be. The only charge that should have applied was the city tax. The delay in returning these funds caused unnecessary financial strain during the remainder of the trip. This stay has seriously undermined trust in the Radisson brand. I hope Radisson senior management take these concerns seriously and urgently review the condition and operations of this property. I would not recommend this property at all!