Ramada Resort by Wyndham Side

Overall I appreciate the hospitality and would consider staying again. With a few improvements, the experience could be truly excellent.

You were asked to sit through a talk about credits to by holidays sceem. We did this because they paid you 125 dollars to spent at the hotel, plus a few more freebies. We had a little bit of trouble at breakfast because ours was paid for, before we came but they wanted us to pay again. Room was nice and big hotel was a little dated. Older lady on reception with blonde hair on our cheak out was so lovely. Hotel was a little out of the way

I was at the bar by the pool and the bartender’s name was Shantell. She was very polite, always smiling, joking with customers and very attentive. Occasionally, she would have a customer who was a little on the demanding side as if they were the only ones that mattered. She handled with grace using her happy personality to smooth out the situation. I hope the next time that I am there, she is the bartender on duty.

Positives first. There is a regular local bus to Side from outside the hotel 2 euro. Lots of Roman ruins including a colleseum type building which was being renovated so no entry. Side old town is also pleasant to wonder around. Picked up a full day trip to waterfall, dam and boat trip including lunch for 30 euro from agent down the rd (turn right from hotel, 10 mins straight down rd. Nice big pool with great slides. Hotel food was mosly cold, discovered there is micro wave on last day, HEALTH WARNING. I noticed an intermittent smell in my room probably connected with wind direction. From my balcony I could see that there was some kind of chimney very close to the air conditioning inlets. I was given a change of room and I reported the situation to the reception and later to the customer service lady at the hotel, both of whom didnt take my concerns seriously. I note that other guests have reported similar smells in reviews. SCAM ALERT I lost my room card and was charged 10 euro for a new one (excessive!) however to rub salt into the wounds they used their bank conversion rate (5% charge plus poor exchange rate, despite my twice saying I wanted to pay in Euro. They even got me to sign the receipt which stated that I had been offered my banks conversion . I noticed this later.

Worst hotel I visited. Manager in the suit reception has no customer service skills and very rude. My tour operator on the Beach advertised as free WiFi in rooms. At reception they charge for wifi. I spoke to this manager and showed that it’s advertised free but he was very rude at me and also says to complain to on the beach but he has to charge me. The rooms are falling apart. Very old bathrooms and very firm bed which made my whole body started to pain. Room we stayed is very outdated and needs renovation badly. It gave a very bad smell. Towels are worn out and they need to be replaced with some new towels. Things made worse with the managers attitude. Will never visit this hotel again.