Residence Inn By Marriott Cancun Hotel Zone

Very rude employees Non professional They surround you with bodyguards or security everywhere. Not clean! If one of your family members is sick or can't get down to breakfast, they will not allow you even to go with chap of coffee to your room!!!!!!!!!!! Big Shame on Marriott

We stayed at the Residence Inn Cancun Hotel Zone for one night with our family of five after arriving on a late-night flight. We had visited this hotel four years earlier, and we were pleasantly surprised at how well-maintained and clean the property still is. It’s a great value for the price, especially for a quick overnight stay before heading to your final destination. The hotel offered a convenient shuttle to our resort the next day, and the friendly staff made our short stay comfortable and welcoming. PROS: Clean, Comfortable, and Great Amenities! Cleanliness: The hotel and our room were spotless. No major maintenance issues at all. Spacious Rooms: Our suite had plenty of space for our family, and the full kitchen was clean and well-stocked. Free Hot Breakfast: Great selection of hot and cold items—more traditional Mexican fare than American which was fine for us. Rooftop Pool & Bar: A real highlight! Beautiful views and a great space to relax after a long travel day. Warm, Helpful Staff: Everyone we interacted with was kind, especially Anna at the concierge desk—she went above and beyond by helping arrange all our transportation before we even arrived. CONS – A Few Minor Frustrations. Slow Check-In: Despite using the Marriott App to check in early, the process still took nearly 20 minutes. Early Restaurant Closing: The restaurant closed at 9:30 p.m., which was tough after a late flight—no food options were available on-site afterward. Missing Extras: We requested extra pillows and blankets but unfortunately never received them. Final Thoughts – Still Worth Booking Even with a few minor hiccups, this hotel is a reliable, clean, and comfortable choice—especially for travelers needing a short stay near the airport. The rooftop pool, friendly service, and spacious rooms make it a standout in its price range. We’d absolutely stay again.