Restia Suites is a beautifully designed, peaceful complex with lovely accommodation, but several aspects of my stay didn’t meet the standard expected from a premium resort. My suite itself was spacious and comfortable, but the private pool wasn’t cleaned once during my 10‑day stay. The bathroom towels were also old and threadbare in places, which felt out of place for a hotel positioned at this level. The all‑inclusive buffet was lovely because it was nice with a great variety of dishes for breakfast, lunch and dinner. Sadly some dishes were cold,and several items weren’t labelled at all , leaving us guessing what we were choosing and one night one of the salads had little black flies in it. Trays weren’t replenished consistently and although staff would act on this if you asked them, in an alleged 5*, I don’t expect to have to ask. Bar service was also extremely slow throughout the stay, for example after you had rated your starter. Mr George the manager is a lovely guy and I mentioned my concerns to him during my stay and her was attentive to them. But, It was also hard to ignore that he often used the restaurant as his personal dining space in the evening, unfortunately the staff were then focusing their attention on him rather than paying guests. Restia Suites are great but not 5* they potential to be exceptional, but need attention before they can truly justify its premium positioning. I would like to give a special mention to Alexandria who was friendly, polite and professional