Upon arrival, the reception area was pleasant, and the room was clean, large, and acceptable. However, it all went downhill from there. Advertising has a 5 star hotel i just can't see why and how this was awarded that . (DRINKS) No brandy, no spiced rum, limited prosecco, and bailey's also no ice at times, only 2 out of 4. Coffee machines working you would expect more from a 5 star (FOOD) Breakfast was a joke. Most of the hot selection wasn't hot and not anything else much more to choose from. Other meal times weren't any different, just repetitive and bland. The snack bar wasn't any better unless you liked kid food like burgers and nuggets. (SERVICE) There is no drinks service around the pool area and lobby bars . The staff aren't very friendly and don't seem interested. (OVERALL) We have been lucky enough to stay in some amazing 5-star hotels around the world, and I can honestly say that this hotel doesn't meet the 5 star standards. In my opinion, this hotel shouldn't be graded any higher than a 3 star after taking into account all the above reasons.