The hotel itself is stunning, when you arrive you are greeted by a member of the reception team. You are provided with a drink and savoury snacks whilst checking in and your luggage is ready to be taken to your room. You are set up on a WhatsApp group with a designated staff member who updates you every morning with activities and times of restaurant opening times, you can ask any questions and they respond quickly, thank you to Aidana and Yulia. A member of concierge will go through everything in your room including the air con, tv and the fridge, which was a surprise as full of snacks, water, sodas and beers which are replaced everyday. The rooms are modern, spacious and very clean with all those essentials plus a bit of luxury slippers and fluffy dressing gowns. The beds are extremely comfy with white fresh linen and soft pillows. The restaurants, we tried a few of them, some were fully booked, however our favourite was the mandarin restaurant the food was spot on. People often moan about the buffet restaurants being repetitive, cold or boring, absolutely not food is fresh, hot and full of variety, cannot comment on dietary restrictions but lots to choose from and our waiter Yusuf, he was excellent and brilliant with the children’s needs (chocolate milkshakes & apple juice). The pool was very clean, loungers very nice, towels provided plenty of beds. Order any drinks from your lounger using QR code and they deliver on skates. Starbucks on site (free ) early morning lattes or cappuccino before breakfast or a walk around the grounds is a must. The list could go on and on of all the positives about this hotel and their staff but seriously this is an absolute must if you decide to go to turkey we had not one complaint.