Rixos Premium Tekirova

‎نتقدم لكم بخالص الشكر والتقدير ❤️ ‎نشكركم على الخدمات المتميزة، وعلى الاحترافية العالية في التعامل، وعلى المساعدة المستمرة وتقديم الدعم في كل وقت. كما نشكركم على حسن الضيافة والاهتمام الكبير بكافة التفاصيل والذي انعكس بشكل واضح على جودة إقامتنا. ‎لقد قضينا أوقاتاً ممتعة جداً معكم، وسعدنا كثيراً بالمستوى الراقي للمنتجع. والأطفال أيضاً استمتعوا جداً بالأنشطة والرعاية ‎يتميز المنتجع بالنظافة والجمال في كل مرافقه. كما أن الطعام كان متنوعاً ولذيذاً، ونخص بالشكر المطعم المكسيكي على التجربة المميزة 😍 ‎البحر والبركة ومرافق السباحة كانت على أعلى مستوى، وكل شيء كان ممتازاً ومنظماً بدقة. ‎نعبر لكم عن امتناننا العميق على كل الجهود التي بذلتموها لجعل إقامتنا في *Rixos Premium Tekirova* مميزة. ‎ونأمل أن نعود لزيارتكم مرة أخرى قريباً. ‎مع فائق الاحترام والتقدير To the esteemed team of Rixos Premium Tekirova, Aliya, Polina, Kuzey, Ata, Köray, Cihan, Damla Kids Club, Tuça Kids Club We extend to you our sincere thanks and appreciation ❤️ Thank you for your exceptional services, your high level of professionalism, your continuous support and assistance at all times. We also thank you for your warm hospitality and the great attention to every detail, which was clearly reflected in the quality of our stay. We had a truly enjoyable time with you, and we were very impressed by the distinguished standard of the resort. The children also had a wonderful time with the activities in kids club. The resort is distinguished by its cleanliness and beauty in all its facilities. The food was varied and delicious, and we especially commend the Mexican restaurant for the remarkable experience 😍 The sea, the pool, and the swimming facilities were of the highest standard, and everything was excellent and perfectly organized. We express our deep gratitude for all the efforts you made to make our stay at *Rixos Premium Tekirova* outstanding. We look forward to visiting you again soon. With our highest respect and appreciation ♥️♥️♥️ Thanks for your lovely gift also ♥️

Excellent hotel. There were 13 of us on the holiday aging from 2 years old to 75 years old, and this hotel catered to everyone perfectly. 1) Rooms - comfortable beds, spacious and clean. 2) Staff - really friendly and helpful, they went above and beyond. Huge thanks to chef Jitendra who prepared special and fantastic vegetarian meals for my two year old, Zeki for his fantastic support and charm throughout our stay, and Saltanat / Shadi Nasseri in guest relations. 3) Amenities - this is where this hotel really stands out. Too many things to point out but the pool, water park and beach bars were great. The standout was the Kids Club with arcades, soft play, food making, robot making, arts and crafts, music room and more, it was unbelievably good.

I booked Rixos Premium Tekirova expecting the same level of luxury I had experienced at another Rixos resort. Unfortunately, this hotel became one of the biggest hotel disappointments I have ever experienced. The room felt surprisingly small for a luxury resort. The bed was much smaller than expected, the wardrobe was tiny, there wasn’t even a proper luggage stand, and the bathroom was cramped with a poorly designed door that blocked the entrance. Nothing about the room felt premium. We travelled with our 5-year-old daughter, and this was clearly stated in our reservation. However, the sofa bed was never prepared for her. We ended up sleeping three people in one bed for all four nights of our stay. The room was stocked with towels for only two guests, and there was no step stool for a child to reach the sink and brush her teeth independently. I raised these issues with Guest Relations and other managers several times during our stay. The response I received was that these items are only provided upon request. However, this is exactly where my disappointment lies. In my experience at Rixos Premium Saadiyat, the sofa bed was always prepared automatically in the evening, and I expected the same level of service from another premium Rixos resort. I believe that a family-oriented five-star hotel should either prepare the room properly in advance or at least ask these questions during check-in instead of expecting guests to discover missing essentials after a long travel day. The food was another disappointment. The buffet looked ordinary, many dishes lacked flavor, and the desserts were especially underwhelming. Even the hotel’s pastry shop failed to impress. The tiramisu was disappointing, and the dessert selection looked more like an average cafeteria than a luxury resort. The only desserts I genuinely enjoyed were the chocolate-covered profiteroles and the halva. Coffee was one of the biggest disappointments. Breakfast coffee from the automatic machine was poor, and even the espresso-based cappuccino prepared by the staff on a professional machine was simply unacceptable for a luxury hotel. Properly trained baristas should be able to produce consistently good coffee using equipment of this quality. Cocktail quality was also extremely inconsistent. The very same cocktail could taste perfectly balanced when prepared by one bartender and almost undrinkable when made by another the following day. This clearly reflects inconsistent recipes and a lack of quality control behind the bar. Prosecco was frequently served warm instead of properly chilled. The beach experience was far below my expectations as well. Drinks were served in cheap disposable plastic cups instead of quality reusable glasses, which immediately reduced the feeling of staying at a premium resort. The sea itself was another disappointment. During our stay, the water was often cloudy and contained visible traces left by motor boats. At times, swimming was simply unpleasant. This was very different from the clear, inviting sea I expected from a premium beach resort. The overall atmosphere didn’t feel luxurious either. Guests are constantly approached with shopping offers and invitations to visit malls. There are even shops selling imitation luxury brands inside the hotel, which feels completely out of place in a property that markets itself as a premium resort. Another unpleasant surprise was the number of cats roaming freely around the beach area. At one point, we watched a cat defecate right next to our sunbeds. This was especially disturbing because children play in the same sand throughout the day. I understand that cats are common in Turkey, but I expect a luxury resort to manage this issue much more effectively. During our stay, the main pool had to be temporarily closed because a child had an accident in the water. While I appreciate that the staff followed hygiene procedures, it added to an already disappointing overall experience. To be fair, not everything was negative. The Rixy Kids Club was genuinely outstanding and, in my opinion, even better than the one at Rixos Premium Saadiyat. The sports and activity programme was also excellent. I would especially like to thank Yulia, Aynazik, and another wonderful member of the Rixy Club team from Azerbaijan (unfortunately I don’t remember her name). They were warm, professional, attentive and truly made our daughter feel welcome. They were among the very few people who consistently delivered the level of hospitality I expected from a premium resort. My biggest disappointment was not one single issue, but the complete lack of consistency. One bartender made excellent cocktails, another made the same drink almost undrinkable. One bar served properly chilled Prosecco, another served it warm. Some employees were outstanding, while others were clearly overwhelmed. Luxury is not about occasional excellence - it is about delivering the same high standard to every guest, every day. Unfortunately, that consistency was missing throughout our stay. I paid around €700 per night and expected much more in terms of room quality, food, service, presentation and overall atmosphere. Many guests may enjoy this hotel because of its family facilities and entertainment. However, if you are looking for true luxury, elegant surroundings, exceptional dining, consistently high service and attention to detail, I cannot recommend Rixos Premium Tekirova. For me, this hotel simply does not deliver the premium experience its price promises.

We are currently staying at Rixos Premium Tekirova, and it has exceeded every expectation. Everything about this resort deserves 5 stars. The location is simply breathtaking, with stunning mountain views, beautiful gardens and crystal-clear sea. It really is one of the most beautiful places we’ve ever stayed. The food is exceptional. The variety, freshness and quality are outstanding, and every meal has been delicious. There is something for everyone, and the attention to detail is incredible. The Guest Relations team has been amazing from the moment we arrived. They are friendly, professional and genuinely care about making every guest’s stay perfect. A special thank you to Zeki, who has been absolutely fantastic. He is always welcoming, helpful and goes above and beyond to make sure everything is perfect. Nothing is ever too much trouble, and his outstanding service has made our holiday even more special. He is a real credit to Rixos. We are thoroughly enjoying every moment here and would highly recommend Rixos Premium Tekirova to anyone looking for a luxury family holiday. We couldn’t be happier with our stay!