The hotel itself is beautiful, but unfortunately the service and experience were extremely disappointing. The reception staff struggled to communicate in English, and worse still, they were rude and dismissive. When we tried to book one of the on-site restaurants, the lady serving us was too busy laughing at something on her phone with a colleague to pay proper attention. Room service was also poor. We were woken up early on the first two mornings of our holiday, yet our room was only properly serviced twice during our entire stay. On the last two nights we weren’t given fresh towels at all. To make matters worse, there was an awful smell coming from the drains in our room. We reported it to reception (a challenge in itself), and were told housekeeping would sort it out. When we returned from dinner, the only thing they had done was spray air freshener all over the floor, leaving it wet and slippery, without fixing the problem. The food was just okay, nothing special. The location is also very inconvenient — there is “nothing nearby.” The little strip you see on the map is actually about a 20-minute walk up and down a steep hill, with no street lamps, which doesn’t feel safe at night. Overall, I would not recommend staying here. It’s such a shame because the building itself is lovely, but the service and overall experience really let it down. We left feeling disappointed, especially as the rest of Turkey has been fantastic.