Royal Garden Beach Hotel

Very disappointing stay. The hotel was not clean, the furniture was old, and the food was tasteless. Overall, we were unhappy with the resort and would never return.

Well, where do I start with this? Firstly the good bits I suppose; Good points:…… Leaving to go home. Private transfer to/from the airport were great. APH parking through the RAC was great. Mother in law looking after the cat was great. The bad points:…… Hotel rooms are a dump and falling apart we paid for premium rooms they're far from it. Toilet wonky on the wall, wallpaper peeling of the walls and stank of damp. Beds may as well have been made from poured concrete. Old razor was left in the shower when we got there so was missed when cleaning. Food is always… and I do mean always cold. Staff are rude. My wife waited 45 minutes for pizza as others were dumping turkish Lire into the pizza makers hand to jump the que and they only make 6-8 pizzas at a time, and when the que is 10 deep you have to wait longer. Kids Club is all extra money unless, it's colouring that's free. DO NOT PUT MONEY IN THE TIP BOX  IN THE ANGELS BAR THEY DO NOT GET IT. The girls behind the bar told me they don't get it and it's locked at the bottom so their tip I left they have no access to. We saw a family in the main pool grab their little girl hold her over the overflow water recirculation grates and had her urinate onto it in front of everyone including the life guard, who did nothing. No entertainment what so ever on a Sunday, but they have a mix CD playing over and over that's badly mixed……you'll  love it. People phoning room to room drunk at night so we unplugged the phone it's a joke. Drunk Russians banging on the door so drunk they couldn't remember which room they were staying in so tried to force their way into ours. Everything and I do mean everything is tip tip tip tip tip tip TIP. Of your kids aren't paying at the same rate as the Russians or Germans they won't get decent service or no service at all. Kids Club lady as soon as she found out we were British she wouldn't talk to us again and walked off. Toilets by main swimming pools absolutely stink they're a mess and no toilet paper. All the Russians will jump the que to be served drinks at the pool bar, again they pay for that. The ONLY time someone was nice was on the jeep safari we went on and I tipped the guy 1000TL just because he didn't ask me the only one on the whole trip. Be careful of the submerged rocks in the sea you will hurt yourself, I'm a diver so know how to get in and out of the sea, there's no signs to say they're there you just walk into them and they only a meter or 2 off the shore so be careful. Don't go to the shop directly opposite main reception  he's a rip off tried to charge me £18 for 8 cans of soda after the hotel forgot to restock our fridge. If you have Crocs hide them, people actively go round and swap fakes for real ones. The wife and boy nearly had theirs taken twice. Regardless of what the hotel management come back and say,this is our experience of the hotel over the course of our 10 day stay. They will of course try to contradict what I've written but it's all true. I spoke with guest relations about this stuff a few times it was only written down once and only in a notebook not anything official. The cleaner also tried to make us leave at 1100 on day of departure, but we had paid the day before €50 to have late checkout until 1530. This wasn't replied to her and was insisting we leave right now and was pretty rude about it and statements making phone calls. I gave her to receipt I had from the reception and she backed off. Look it is what it is but when I've spent the best part of £4,000 to come here for 10 days i expect better than this. Not 2 months ago me and the wife were in Cape Verde and it was absolutely amazing there staff, place, people everything was amazing, but here it's a different story…… and very different story. We got here Tuesday 12th August 2025 and by Thursday 14th I wanted to go home. Avoid like the plague and if you booked premium rooms I'm sorry in advance. This is a solid 2 star hotel at best, I've stayed all over the world in so many hotels and this is down there with the worst of them……… such a shame really.

As a family we felt a let down coming here. When we arrived, despite booking and paying for a family room, they said they had none left and put us in a premium room (which was smaller for a family of 4) this was also not the main building and we were right outside very loud music which after a day of travelling, not ideal!! We were moved the next day. The evening and breakfast was very repetitive. My daughter also got food poisoning while we were out there. The mini disco was also quite repetitive and my children did get bored easily with the same songs. Entertainment was very hit and miss. Some nights were brilliant, others we found quite boring. Even with a private tranfer it took 2 hours so guessing it would be longer if you got a coach tranfer with who you booked with. Unfortunately I have also not been well since I left the resort and upon speaking with other guests, there was a few people unwell so there was a nasty bug going around However, the pools and slides were very good. The staff were all very friendly. We did particularly enjoy the coffee bar towards the beach and the girl who ran it was so friendly. Unfortunately we dont think we would return here.

We have just got back from the Royal Garden hotel and I can honestly say my family and I have had the best time. Firstly, the facilities were fantastic! The kids (and adults) loved the slides and were kept amused from dawn until dusk. Pools were warm; well managed and well kept. There was a ‘poo’ incident in one of the pools on one of the days and the staff were quick to act and opened the pool as quickly as they could. Despite the hotel being full, it never felt busy and there were always beds available. Of course there was your morning sunbed wars but you have to expect this wherever you go. We even noticed lots of spaces available. Highly recommend the spa. We ended up going twice. The Turkish spa experience was one to remember. My little one loved the playground. Unfortunately, he didn’t want to stay in kids club but this seemed well run. Secondly, Husky and Azat from the entertainment team were one of our highlights. Two wonderful, happy and friendly guys who my children came to adore and would seek out. They made us all feel so welcomed and valuable. They would find the time to play with our children, chat to us and even waved us goodbye. In my opinion, they need to be highlighted and put on a higher pedestal! If management read this…please give them men a raise! They are an asset to your team. Thirdly, beach was pleasant. Waves were rough so I didn’t feel confident to swim in the sea but it was lovely to get down there for an hour or so to put our feet in the water. Sunset was beautiful So I would recommend getting down there to watch it. Entertainment in the evening could be improved. Kids disco was poor. My son was keen to go but there were not any holiday songs that he could get involved with as it was aimed more to the European cliental. The shows weren’t great. We were very hot in the theatre so did not want to stay long. Love music and white night were fantastic. Kids loved the foam party as well as the kids festival morning. These were highlights for them. Entertainment was available during the day but, again, repetitive. They could do with a rota of changing activities to make each day feel different. Food was okay. It did the job. It did become very repetitive, especially breakfast. My friend is a vegetarian and it was very limiting for her. My son is fussy and did not enjoy most meals. What I ate was nice and thought it was enjoyable. Beach bar pizzas were incredible and the Turkish a la carte was phenomenal. Highly recommend booking there! Kids loved the ice lolly hour and the waffles! Got us into a little routine in the day. Overall, the hotel was clean and tidy. Couldn’t fault it. The room need need to make some tweaks such as thicker quilts/ sheets as the air con is so cold at night and we had a very thin sheet to share between two and the shower door needed fixing but minor things that would not affect our holiday. All in all, we have had a fantastic holiday and I would highly recommend booking this hotel for your next family holiday. If I wasn’t the type of person who needed change when they went away each year, I would definitely book again.