SAii Koh Samui Choengmon

OK, a few bits could be doing with a wee upgrade (broken sun bed etc), but we absolutely loved our stay. Villa was lovely and cleaned every day. Bed dead comfy and amazing pillows. Pool area was fab. Staff were incredible as most Thai people are. Polite, friendly and can't do enough to help you. The only thing I would say to SAii is perhaps put more lights as we struggled seeing where we were going in the dark BUT, they DO provide a torch (in the closet!) which was a nice touch. The 7 11 is about 10 min walk, be warned, it's very dark at night so take the torch!! Food was good and happy hour was happy!! If you want a beach to swim at then this might not be the place for you. It's very rocky. Saying all this, we loved our time at SAii Koh Samui. We she a tear in the taxi when leaving as we loved our stay.

We were incredibly disappointed with this hotel, as it did not match the expectations set by its photos and marketing. The promotional images are highly misleading, and in our opinion, should either be taken down or the hotel should face consequences for misrepresentation. Firstly, the beach is not as advertised—it is rocky, public, and has no dedicated hotel sunbeds. Around the pool, the loungers are cheap plastic, far from the luxury experience one would expect from a so-called 5-star resort. There is no hotel lobby, and the entire property, including the rooms and grounds, is in desperate need of renovation. Some areas even felt unsafe due to their poor condition. The dining options are also misrepresented. Despite claims of multiple restaurants, there is only one, which serves breakfast, lunch, and dinner (the menu is varied eg Thai, English and Pizza) but it is ONE restaurant. The bar selection is also limited to just one. The spa experience was equally disappointing—it lacked any sense of Thai tranquility and relaxation, instead consisting of a basic room accessed via concrete stairs. We booked through Best At Travel, who only offered a £100 voucher as compensation after we spent an absolute fortune on the holiday!. After escalating the issue, the hotel agreed to refund £150, which says a lot about their awareness of the situation. Additionally, we noticed that pricing for the New Year’s Eve event was inconsistent, with guests being charged different amounts. Fortunately, we managed to secure a discount at checkout. This is not a true 5-star experience, and we are genuinely surprised by the high ratings this hotel receives. Compared to luxury 5-star resorts in Koh Samui, this falls far short. We strongly believe this should be investigated. Would we return? Absolutely not.

This hotel is not 5 star. The images are not representative of this very tired, shabby hotel. There are no beds or umbrellas on the beach they are all crammed next to the pool along with plastic bean bags. The beach is NOT private and the sea is inaccessable due to rocks. The breakfast is poor and had a red ant issue whilst we were there. Our room was very shabby and patched up, the shower smelt for which a candle was already hidden behind the mirror and was lit when we complained about the smell, so obviously an ongoing issue. My husband was injured due to a board snapping on the decking next to our pool, we were given one nights compensation. The hotel attracts an interesting clientele, smoking in the pool a big favourite! The hotel needs to close for maintainance urgently. and stop showing clearly very old images of perhaps how it looked many years ago. Avoid