First the positives, the buildings are really nice and a lot of money has been spent on the Hotel inc the rooms. Great location near the beach, air con good, nicely designed rooms, gym is adequate and not as bad as other reviewers have said, its fine for basic exercise but AC wasnt working so fun workout at 30 degrees!. Breakfast selection of food is excellent and everything replenished quickly. Now the disappointment. We go to Greece a lot and what really struck us right from when we arrived at the Hotel is the poor attitude of most of the staff, it as if most of them cant be bothered and see guests as a bit of an inconvenience, some of them were very rude, especially some of the waiters at breakfast, they avoid eye contact in case you ask for something, they dont have name tags but the tall young one with the sleepy eyes was particularly rude. If you ask them for anything its as if they hate their jobs and dont want to be there. The most helpful waiters were the oriental ones. In the evenings the Callao restaurant and the Hotel restaurant are mostly empty whereas the Tavernas next door are full, in the Tavernsas the staff are friendly and efficient, not exactly rocket science, why are the hotel restaurants empty?. The girl looking after the sun beds was mostly very pleasant and very hard working, the weekday guy on sun bed duty couldnt be bothered most of the time. Such a pity to have invested so much money on renovating the buildings and restaurants to have it ruined by disinterested and sometimes rude staff. Maybe they can fix it but the customer laison person I spoke to didnt seem too interested. We were disappointed in this Hotel and its not that cheap. Certainly not the Greek hospitality we are used to and which we did experience in the other Tavernas and shops in Kalami.