San Juan Water & Beach Club Hotel

Please beware. Hotel is nice: Rooms look even better in person. However the service is inconsistent and there is a great need for improvement. Check In: We arrived at 11pm. The front desk did not greet us right away there was a young girl who differed to another worker who came out the back because she was scrolling on her phone. A decently bad representation for the first initial interaction on property. They did offer welcome drinks as a nice touch. Valet: Valet is only nice if you perpetually tip them on a daily basis. You Order your car using a link sent to your phone. Which does not always work out the best. I have received my car 10-20 mins prior to my need to leave the property just to wait another 10-20 mins post request. I’ve witnessed non hotel guest receive their cars prior to me due to the valet being familiar with the (yoga/pilates class guests) I tipped some employees on the last night but the service slowly got worse over time. When I arrived the first night the valet were quick to opened my doors and help me with my bags. Upon checkout the staff didn’t open my door or help with bags. Also the valet forgot to leave the keys in the car. I drove 20 mins away, when I noticed, I immediately called the hotel to be told by the valet team that I had misplaced the key and to call a lock smith. I assured them that the key was with them. Valet told me that they were certain the keys were in the care more than2 times. On my 3rd call back to the hotel and looking through the car they informed me that they did in fact have my key. It took the valet staff them 2.5 hours to drive my key back to me, blamed it on traffic. The valet service was extremely bad, I would’ve preferred to park myself on the property. The valet service did not feel like a premium experience at all. Awwa (pool side Restaurant): Had a bad experience here as well. The waitress asked if I wanted food and promptly provided a menu. She left for 30 mins and returned to ask if I wanted anything. As soon as I began to order she looked down at her watch and said actually the kitchen had just closed. Which left me puzzled. She gave me an alternative menu from the full service restaurant. I asked her to give me some time to review the new menu and she walked away to take some orders from yoga/pilate guests, who are not hotel guest. After I reviewed the menu, the waitress never returned. I ended up leaving after waiting another 30 mins. I ended up making reservations off property instead. Overall the hotel is nice. I do think that if you use the services offered you will experience a mix bag of experiences. It is obvious some employees care much more about the guest experience than others. You will catch most of the hotel employees who do not care about the job that much typically scrolling on their phone or texting.

The room was absolutely beautiful along with the city/ ocean views. the staff was amazing. I wouldn’t suggest this room for friends, only because the shower is glass and is in the middle of the room. Pool was a little too hot. I don’t know why the heater was on so high in may. Make sure you get there early to reserve your chair. There’s only eight beach chairs. We did do breakfast on the rooftop restaurant and it was ok. Service was impeccable. there is a Walgreens within walking distance along with a few restaurants. They were doing remodeling on a few of the floors so there was a little bit of noise. Overall, I would stay there again.

This establishment charged me twice for my stay. I stayed two nights, when I spoke with the gentleman at the counter, he specifically told me I would be charged $500.33 for the two nights, total. A week later, upon reviewing my bank statement, I see I was charged almost $1,000. for the stay. I would never had agreed to that had the counter person been upfront and honest. They got me this time, but I will never go there again and definitely would not recommend this place based on the dishonest business practice.

It is now Aire De Olive. This place is awesome if traveling solo. I felt safe at this location and access to the beach are great. The hotel staff and rooftop restaurant staff are very welcoming. I would definitely stay here every time I visit PR

An incredible update to the property since my first stay quite some time ago. Still and incredible location and worth every penny! From check in to check out, the property and restaurant were a dream! It's only a few mins from the airport and the beach is a few hundred feet away so don't hesitate.