Sandals South Coast

South coast is a big resort. One of the funniest things is all the bicycles that are all over the place…. Being a diver the whole crew was outstanding. We had so much fun every day we were out they listened to the guest and went wherever we decided to go. From the food trucks, we had nothing but great food every day…. No problems getting reservations when we wanted they had so much entertainment. We have nothing but praise for the staff. I look forward to coming back and seeing all the updates and upgrades that have been completed.

great place. drive from airport a bit spotty but great resort overalll

Let me preface this review by saying my partner and I were very excited to go to this resort. We heard nothing but good things from employees and guests from other resorts and honestly the resort is beautiful. It's huge & the grounds are well kept. The resort is also super clean. If you want to party, there is a huge party pool, but there are so many pools that you can definitely find the vibe you want. Because of how big the resort is, and how many pools and stretches of beach there are, nowhere feels crowded. The water was aqua blue and the sand was super soft. For the most part, the staff is great as well. The staff at the LongBeach pool bar was amazing and really made our days fun. Every Friday there was a Caribbean Beach party with steel pan, fresh coconuts, soursop, and Jamaican dishes that adds a really nice touch and makes you feel immersed in Jamaican & Caribbean culture. Latitudes bar over the ocean, was a very cool feature of this resort and a nice place to get a drink while hearing the waves. The food was fine, we have had better at other Sandals resorts but that's not saying that the food was bad. The Butler service at this hotel was the worst we've ever had. I will not name my Butlers out of respect, however it was a horrible experience from the moment we arrived at the resort until the moment we left. For context I have stayed at multiple Sandals, and have stayed in multiple Butler level rooms. One of our Butlers was a little more personable however they both really were disappointing. It got to a point where we basically did almost everything on our own, and didn't ask them for anything. This definitely impacted the quality of our stay in a real negative way. We stayed in the Longbeach Village, more specifically the Longbeach Beachfront One Bedroom Butler Suite w/Tranquility Soaking Tub. The room was beautiful, however none of the two televisions worked, and after talking to other guests I realized that it was a problem for the entire building. The Starlight building also had this issue. This was an even bigger issue due to Hurricane Melissa approaching. We really wanted to be able to see local news and updates. Speaking of Hurricane Melissa, the way that Sandals handled the hurricane was atrocious. Whilst I am understanding to the fact that the hurricane was catastrophic and way stronger than anyone could have predicted, it was handled terribly. I'm not sure if the hotel was getting policy from Sandals corporate or if policy was dictated by the hotel itself, but every employee we talked to during the week leading up to the storm basically downplayed and brushed off any question or concern we had, and made it seem like we had nothing to worry about. Everything at the resort was normal until last minute. For context, the storm was projected to potentially make landfall on Sunday October 26th. Because of this, both airports would be closed from that day until it was safe to reopen. South Coast didn't acknowledge the storm until Friday October 24th, where they had a meeting basically telling guests that they need to get out by October 25th, or they would be stuck. I even met some guests that arrived on Thursday October 23rd, who said they called Sandals to ask if it would be more prudent to reschedule, and the representatives said it would be fine to travel. Some people took it upon themselves to leave early, but most didn't. This caused most guests to frantically try to find a flight within a day and a half, some of which simply couldn't. For guests who were stuck, Sandals comped the first night, but then charged $500 a night until they were able to leave. Which I felt was completely unfair and that is alot of money to pay, especially for those that have been saving up for years to go on a Sandals vacation. The hotel showed no urgency until the very last minute and it wasn't fair to guests and staff alike. One positive I have to give South Coast credit for is they had hourly shuttle buses going to the airport to get everyone to the airport, however this could have been addressed by having an open line of communication, and being more precautionary, sadly it seemed like the brand was more concerned about money. All in all the location of this hotel is beautiful. It is a little distance from the airport but it was nice seeing and exploring this part of the island. The resort is grand, and very well laid out with tons of amenities. I'm not sure if I would return.. mainly because the Butler service that I received was horrendous and not what I expected at all. It really left a bad taste in our mouth from the experience we had. Many people swear by South Coast, and I was very excited to experience that and have a great time. Unfortunately that wasn't my experience.

Our stay at Sandals South Coast was absolutely amazing from start to finish. The resort itself is beautiful, but what truly made the experience exceptional was the incredible staff who went above and beyond every single day. Dining & Service Highlights At Jasmine Restaurant, a huge shout-out to Shaniel, our waitress, who was warm, attentive, and made every meal feel special. Neptune’s (night service) was elevated by Nicole, whose professionalism and kindness stood out. Bayside Restaurant was fantastic: Breakfast with Camay was always a great start to the day. Lunch with Latoya was consistently excellent, with friendly and efficient service. Sushi on the Sand was a favorite spot: Jeffery (waiter), Renae (supervisor), and Sue-Lan delivered outstanding service. Another visit was just as great thanks to Renae (hostess) and Ramoy (waiter). At Giuseppi’s, Renae and Dannisha (waitress) provided wonderful service that made the dining experience even better. Café de Paris was always a treat, thanks to Chelicia, Shanique, and Calicia, who were friendly, upbeat, and welcoming. Special mention to Lorenzo, the bartender, who consistently made great drinks with a great attitude. Entertainment & Atmosphere Francois, the playmaker and singer, brought amazing energy, talent, and fun to the resort. Truly unforgettable entertainment. Housekeeping & Front Desk Brittany and Shanoy from housekeeping kept our room spotless and comfortable, always with a smile. Dane at the front desk was extremely helpful, professional, and made everything smooth and stress-free. Every single person we encountered made us feel welcomed, valued, and cared for. Sandals South Coast truly delivers world-class service, and it’s the people who make it shine. We can’t wait to return! Highly recommend this resort to anyone looking for relaxation, great food, entertainment, and exceptional service. 🌴✨

21 October 2025 We received another warm welcome from the people we love at Sandals South Coast. We sailed and feasted as a tropical storm began to form near Western Africa. As the storm that would become Hurricane Melissa gathered strength, silent preparations were initiated. As her path began to take shape, meetings were held to review the trajectory, preparations and expectations. Having been at Sandals South Coast during a portion of the Covid Pandemic, we were confident that the preparations were thorough and based on the best information available. ( Indeed, the protocols at SSC exceeded those at the stateside hospital where I was employed.) Throughout the storm, we had sufficient and delicious food. A nurse was housed in our building. The kitties were sheltered. The staff were solely focused on our care and comfort, despite the uncertainty of the wellbeing of their families and homes. After the storm passed, preparations were made for our move to Sandals Negril. Starlink allowed us to connect with our families back home. We were reluctant to leave our SSC family, but were gently reminded that Sandals Negril was an extension of our family. And this proved to be true. They cared for us until our chartered flight to Miami. For this review, no names are mentioned. We could not possibly list everyone who cared for us. We are so very grateful. We send you and your family blessings, hope love and will see you in 2026.