We stayed at the hotel for 7 nights. I would describe it more as a 3-star hotel rather than a 5-star. Surprisingly, when I checked Google reviews, it had a 4.7 rating. During our stay, I realized how this rating is achieved. For example, the hotel offers some free activities, such as a 10-15 minute boat ride or swimming in the cenote. Employees provide QR codes for guests to rate their experience. Initially, I thought these codes were just for the activities themselves, but I later understood they apply to the entire resort. The hotel seems more suitable for families with kids rather than couples. It has a large territory, perfect for walking, with plenty of nature: monkeys, coatis, and birds. However, the adult area near the swimming pool often doesn’t look very presentable due to a lack of regular cleaning — it seems that cleaning is done roughly once every four days. Falling leaves and fruit from the trees can stay on the ground for days, creating an unpleasant smell over time. In the mornings before 8 a.m., a person with a loud blower machine starts cleaning the sunbeds by sweeping leaves onto the floor, which could be done more efficiently and eco-friendly with a brush. They could also clean bird droppings. What we liked: • The entertainment, especially yoga classes — fantastic! • The pool and aqua gym — very good. • Evening shows such as the white party, fire ceremony, MJ show, and circus — all amazing. • Beach club for adults with sunbeds and snacks -outstanding. • Free kayaks available. What we didn’t like: -Check-in can take up to 1.5 hours, with only two receptionists at the desk and long queues on a daily basis. -The Guest experience service was quite pushy, constantly trying to persuade us to join a tour that lasts at least 1.5 hours (likely longer). They attempted to sign us up for their Royal Elite Club, which offers a separate part of the resort, an infinity pool, upgraded rooms near the beach. You are getting a free dinner with lobster or a massage, if you do the tour, they say even if you do not sign up. While this might be a good option for some, we chose not to waste our time on it. However, we were repeatedly approached by representatives, received two - three calls to our room, and were asked to meet with guest services at specific times. Plus 2 times was left tags on the room door with same information, which felt too pushy. -The smoothies near the swimming pool were made with syrup, despite presenting as a fresh from fruits. For example, they added 1-2 strawberries and strawberry syrup. We understand it was made to save time; however, it was less healthy than expected. -The beach has many rocks and a very long, shallow shoreline, making walking in the water almost impossible. Not too many people are on the beach; most prefer to stay in the pools. Improvements needed: • The hotel requires refurbishment in many areas, as it looks dated. • The buffet layout is inconvenient — food is served in a single line, causing queues. Other hotels often arrange buffets in a square layout, making it easier to see and access food quickly. • The baking trays used for presenting food look old. • The food tends to be too oily overall, which may not suit everyone’s preferences, especially if you’re trying to avoid fried foods. Overall, the stay was decent, but some aspects could definitely be improved to enhance the guest experience.