Santiburi Koh Samui

Having stayed here with my family (2 adults and 2 children) for 6 days I would give our stay 6/10. This hotel requires improvements in all areas. We stayed in a one bedroom garden villa with plunge pool. We found the room dated and lacking in luxury. We couldn’t use the plunge pool as it was dated and tiles need refurbishing. Where improvements could be made; 1)Towels need replacing by the pool. They look 10 years old and lack luxury feel. (Comparing these to the quality at Banyan tree and Melia). 2) The pool is big and lovely and warm but again needs sprucing up. Water bottles should be handed out to guests and maybe fresh fruit skewers served with cold flannels. 3) There needs to be more entertainment and liveliness in the lobby and bar. On an evening there is no atmosphere in the bar - there needs to be live music playing, entertaining cocktail makers. Its every quiet with very few guests around. (A soulless feeling.) Also the pool / beach bar should be open for evening drinks. Considering it is Easter you would not know .. Where are the decorations? Why is there no Easter bunny at breakfast time or by the pool entertaining the children? Why no egg hunt around the hotel? Where is the kids entertainment? 4) Breakfast is buffet style and only available in one location. As this is a beach resort we would have liked the option for breakfast at the beach bar. As this is a beautiful location. A small a la carte menu would be nice. 5) There are lots of mosquitoes around, which is obviously uncontrollable but the rooms could do with having a bottle of homemade repellent oil/lotion. (This is what we had at a different hotel). There needs wider spraying of repellent around the resort. There is lots of stagnant water which is a breeding ground for mosquitoes. My understanding is repellent is sprayed weekly which is unacceptable. 6) We didn’t feel special here like we did at the Banyan Tree, Bangkok and Melia, Chiang Mai. I understand it’s a larger hotel but I felt the staff were so occupied serving that there was no time for conversation. 7) Complimentary afternoon tea was served but was poor. One very small sandwich and a small piece of cake. No variety. Overall we had an enjoyable stay but we felt the Instagram page made it look a lot better than it is. The beach is beautiful and sea so warm. So if you want a lovely stretch of beach then Maenam is excellent. We did find that there is very little outside of the hotel in terms of restaurants so had to get a taxi to fisherman’s village to eat in the evenings. The hotel has a Michelin guided restaurant but again you wouldn’t know as it’s tucked away and no staff talking about it and showing you where it is or promoting what produce is on offer. A suggestion would be some canapé samples in the lobby area. Our feedback was conveyed to Tanya in Guest Relations - who took on board our feedback and was generally excellent, showed keen interest and provided some options for outside the resort dining.

The most beautiful and luxurious hotel. From the minute you arrive the service is impeccable. The staff at this resort are truly incredible and nothing too much trouble. Honestly one of the best resorts I have stayed in. With a beautiful beach in paradise. Can’t fault a thing. Loads of food choices and only a short taxi ride to fisherman’s village which the hotel can sort in minutes in one of their luxury minibuses. The standard of the rooms and added touches just make the whole experience amazing. I think the photos we saw don’t actually do it justice. Food and drink is reasonably priced maybe expensive for Thailand generally but still much cheaper than uk.

A wonderful 5-star hotel with a large beautiful beach, amazing villas and really good food in 2 restaurants. A serene and beautiful place. Staff is very kind and caring. We simply didn’t want to leave this place. One improvement area is a kids club, which is OK but not amazing. But overall, it’s absolutely amazing!

What an amazing place. We made such wonderful memories here. We got married here in March and it was the best location to have a wedding at. The wedding group rates offered were really good too. We got upgraded to a beachfront villa with a plunge pool room 310. Such a beautiful villa. Huge and the best view straight out to the beach. Buggy’s available around the resort too. The gardens are stunning, every villa feels private and there is so much wildlife along the river that runs through the property too and the ponds with stunning flowers as well. Great kids club. Huge pool- the could even cool it a but during summer. Great cocktails. The breakfast was so delicious and fresh. The garden around it looks straight out of avatar. The Len spa was magical and so relaxing. They have beautiful birds in the trees there too. The beach house restaurant was fabulous. Incredible buffets with fire shows and dancers, right on the beach. Our wedding was fabulous on the beach, and at the beach house restaurant. We would have loved for it to go later past 11.30pm, everyone was loving their time so much. Thank you for the lovely gift bag and teddy bears for our kids too. Just a brilliant place. All flat too. We will be back!