From the front of the hotel at first view I was a little taken back thinking it didn't look 4 star, however once inside it looked much better. Greeted early hours of the morning with meals waiting if you required one. Absolutely loved my stay there. The staff were very warm and welcoming and all went above and beyond to make us feel welcome. They even learned our names within the short stay. They even went out of their way to speak to you outside the hotel. Was happy with the room. It was a good size and very clean. Had a shop, salon/barbers, burger bar, ice cream bar and Turkish spa on site. Used them all and was very pleased. The barber was very accommodating and helpful. Such a warm, friendly personality. The Turkish spa was amazing and was very comfortable there. The massage therapists were extremely knowledgeable and receive top marks from myself and my friend. The manager is a chiropractor and I had the most amazing massages from him. Being a sports therapist I usually find myself being on edge after some treatments abroad, but definitely not in this case. I would highly recommend these treatments. They work with you as individuals and treatments are given to suit your needs. I honestly didn't want to leave. I have never stayed in such a warm, friendly and helpful hotel. The only improvement I would suggest is the food choices. There was not much choice at meal times, and when staying all inclusive it is very repetitive. Although the food place next door was really good. I would absolutely recommend this hotel to friends and family.