Rude German hotel I've never felt so uneasy in a 5* family hotel ever in my life until now , one that cost alot more than most hotels that have slides, entertainment for kids etc No one spoke English, ( granted i dont speak German or Turkish) but still jet2 have sold this holiday as a family orientated hotel with great entertainment , well what a load of rubbish, the rude kids club entertainer had very minimal English and on our first day of going to kids club my boy was the only child in there, she might as well of said he couldn't stay because in the broken down language that's what she was saying, I was told " give 10 minutes and come back to control your child" meaning what i dont know , Day one at the beach the waiter was serving all German guests and each time I asked for a drink was told to wait , after the waiter doing the rounds several times and still no service I decides to ask again , the drinks eventually came 45 minutes later minus one drink , one wrong drink and the other drink the waiter dropped all over my partner head to toe on the sun lounger , we then waited another 20 minutes for that to be replaced and correct our order, it was totally pot luck when ordering drinks what you got due to poor language barriers, even a wine and lemonade wasn't understood , you would get bitter lemon or lime and soda , lemon fanta wasn't even a thing they had no idea what it was , you would assume the staff could at least understand minimal English but no , one waitress in the lobby bar actually got very abrupt and started slapping her leg in anger and shouting in Turkish to the other staff when we asked for a cocktail with no alcohol in , 3 nights we had no shower and had maintenance come to fix it as it was red hot water only , we spent 3 nights standing our 6 year old autistic son in a sink and was washing him in bottled water , the mini bar wasn't being filled the rooms wasn't being cleaned because there is a light system we couldn't figure out how to use to alert the cleaners to clean the room , there was daily drama with guests arguing over sunbeds and staff being called pool side to deal with the issue not mention the fact near enough every guest smoked around the pool and entertainment areas which to us was not right given the fact we had a small asthmatic child with us , also wasnt just cigarettes they was also smoking shisha pipes around us too , I could understand if there was areas but not to have full access to do these things absolutely anywhere , there was foul sewage smells around the pool near to the restaurants and when you left the hotel it was an absolute s*-t hole , rubbish by the bag loads , foul smells and really pushy Turkish sales people shouting hey English, on visiting the harbour / shops we was harassed to death to a point we entered a shop for kids football kits as a nice old lady with an empty shop was calling us over so to get out of the hussel and busses we said let's go in there , as we entered the old lady shouts in a man , a Turkish guy came in the shop and she left he then locked the door behind her , absolutely terrified and uneasy at why this was happening , I honestly could write a book on how bad our experience was in side , to top it off i just wanted to watch a sun rise but even that was to much to ask because it rises the wrong way round and comes up from behind the hotel not up from the beach side ( ok not jet2 fault i get this bit ) but still the whole experience was absolutely diabolical , after visiting Turkey for the first time last year after years of not fancing it we went to icmeler and absolutely loved it , but had this been our first time we would of never returned to Turkey which would of been a shame as we know it has nice places , ill never return to side ever again and feel jet2 have a lot to answer too with this hotel