Secrets Impression Isla Mujeres

From the butler the all the staff everyone was super helpful and friendly. The resort is secluded and you feel like a VIP there. Definitely will come back with my wife to this location. Views are breathtaking. Food was 7/10 flavors were good but steakhouse overcooks fish and steak. The GM table lunch was my favorite experience. And the infinity pools were beautiful

Impressions brands itself as a premium luxury experience and the most Instagrammable resort in the world. Guests expecting the latter will not be disappointed. The resort itself is stunning and picturesque views are littered throughout the property. It is clear that care and attention has gone into every design and aesthetic choice to be made. The rooms are also impressive — the Ocean Front Suite with a Hot Tub was spacious, clean and stocked with everything a guest may need, including Le Labo bath products. While the facilities are sure to wow guests, Impressions does less well in delivering on other aspects of a luxury resort stay. On our first day, our mid-day nap after a long day of travel was interrupted by drilling on the floor above us. We later found out that maintenance was taking place. Thankfully, that was the only time the work affected our stay, but the experience was a strange juxtaposition to the five star welcome/check in process that immediately preceded it. While service from resort staff was overall positive, it did seem to depend on who was working on any particular day. Some days, we had to grab our own towels and set up at the cabanas/beds/etc. when setting up by the pools or the beach. That wasn’t a problem itself but it was strange that on other occasions, staff would go out of their way to make sure we were set up for a day of lounging. Guests are assigned butlers for their stay, and ours were reasonably helpful. Their primary responsibility seems to be booking restaurant reservations and activities, but it would have been easier to simply book direct to avoid miscommunication or mistakes. It was useful to have a point person to handle requests—like booking transportation on the island—but we experienced varying levels of responsiveness and effectiveness. The culinary experience is probably the biggest area for improvement. It is not hard to find delicious food on the resort but each order felt like a gamble. Many dishes we ordered were underseasoned or overcooked (especially the steakhouse). But we also had many delicious meals — especially when we learned to stick to either seafood (preferably raw) or tacos at the Mercado. Also, the only 24/7 food option, except perhaps room service, is the cafe, which serves only cold food like simple pastries and a few cold cuts. Reasonably tasty, but it would have been nice to have a hot food option on our schedule. Last point: while the resort doesn’t nickle and dime, the extras are hard to justify. For example, the cocktail bar appeared to only serve drinks for extra and each drink was listed at NYC prices. Bottles of wine are available for purchase at the various restaurants, but the restaurants don’t allow guests to sample a bottle before buying, which I would expect at most restaurants. Golf cart rentals to explore the island are also very expensive compared to prices in the downtown area—but that’s par for the course at resorts like this one. Overall, we had a great experience and whatever criticisms we had were overshadowed by what the resort does well. The prices are probably a bit high for what it is, but guests will no doubt have a great time here. PS - shout out to Abraham, Johann and Carlos at the cocktail class, our favorite activity at the resort. Kept things fun and served delicious drinks. Also shout out to Victor at the rooftop bar—kept the drinks flowing with good cheer throughout.

I loved everything about this resort. From the arrival, (where else can you arrive by yacht to your hotel?) , to being greeted by my amazing butler, Omar (and later Mose) who anticipated my every need before I even knew what they were, to my room which was next level, to the spectacular food and service, stunning views, great pools, outstanding bartenders, etc. etc. I could go on and on!! I love every minute of it and I cannot wait to go back!

I will preface this by saying I have been lucky enough to stay in some of the worlds nicest hotels and although I had my reservations before staying (insta v reality) it absolutely lived up to expectations. From the moment we arrived at the marina we were checked in whilst we waited for the catermeran, the process was seamless and a great use of time. The catamaran staff were great and offered us drinks on our journey. When the hotel came into view we were greeted by thirteen staff members waving from the dock which I thought was a lovely touch. We were greeted on the dock by our butlers David and Martin who looked after myself and my family (32,33,37,62,69) the duration of our stay. David showed us the resort as we walked to our room and was extremely friendly, helpful, and knowledgeable. We were very kindly upgraded for one of our rooms however we had a slight issue with our other room as it did not reflect the room we had initially booked. Rittick the head butler and Martin did not hesitate and secured us a beautiful alternative room that honestly made our holiday. Having not had a great experience at Secrets Maroma earlier in our trip this really instilled my faith in the Hyatt brand. We were lucky enough to be in room 1116 an ocean front suite, the room was absolutely stunning, the decoration of the room is perfection as is the whole hotel. They did a fantastic job on the design. The hotel never ever felt crowded or busy, the staff would acknowledge you by name and interact in such a friendly manner. The restaurants always had a vibe but never felt busy. We were always able to get beds by the pool or beach which is great, there was no queuing or people using towels to save beds. The layout of the hotel is lovely and there is honestly a stunning view wherever you are, I highly recommend catching the sunset from the Temple, it really is beautiful. The only tiny disappointment I had was with the waterslide, it’s use is dependent on the tide and sadly we didn’t get to use it during our stay. Our trip began at Secrets Maroma and although a lovely setting, there was no personal touch for me, too overcrowded at the pool/beach and the food wasn’t great. We then moved to Xcaret Arte which was stunning however the food was very average. Arriving at Impressions Isla Mujeres we were ecstatic at the standard of food, we went straight to Spezia for lunch and we were all so pleased with the quality, during the meal we said it was the best food we had eaten all holiday! That evening we dined at Sake which was delicious! Wildfire grill had such a lovely steak, one of the best I’d had in a long while. We mainly dined at Unik for breakfast which was again lovely, we had one morning for breakfast at Spezia and although tasty it was extremely slow, I think it may have just been an off day as we didn’t experience this at any other point during our 5 night stay. Also shout out to the bar staff in Isola bar, they were great. So friendly and they would make you any crazy concoction you asked for, they made our evenings a lot of fun! I really do want to give a special shout out to David and Martin our butlers as they were absolutely fabulous (as were all the staff we encountered) but they really went above and beyond for us and nothing we asked was too much. All our restaurant reservations were secured without issue; all our excursions and activities were booked quickly. They checked in with us every day and came over to see us at the pool/beach regularly to check if we needed anything. They even arranged two special hats for us to taker home which we will keep as a memento. I would absolutely return to Impressions Isla Mujeres (and hope to soon), the hotel is absolutely worth the hype and I really hope the standards remain high as this really will become one of the best hotels in the world if they keep it up. P.S. Get the design team on some merchandise; we really wanted a golf hat 😊 - the Hyne Family

My husband and I stayed here for five nights to celebrate my 30th birthday, and it was an unforgettable experience from start to finish. The resort is absolutely beautiful, and the staff went above and beyond to make us feel welcome. A special shoutout to Julian, who was one of our first touchpoints—he greeted us warmly at the lounge/marina before we took the boat ride to the resort. His kindness set the tone for the rest of our stay. Wedinzon, our butler, was exceptional—always responsive, thoughtful, and accommodating throughout our visit. We also had wonderful interactions with several servers and bartenders who made it a point to celebrate me at every opportunity, which meant so much. The overall vibe of the resort was luxurious and relaxing. The views were breathtaking, and our room was stunning—with one of the nicest showers I’ve ever experienced and all the thoughtful touches that made it feel like home. The food was excellent across the board, with a wide variety of freshly prepared meals that felt top-quality. The cocktails were expertly crafted, and the bar featured top-shelf liquor. We had a spectacular stay and can’t wait to return!