Visited Secrets Tulum for my 60th birthday and I was overwhelmed by the service, professionalism and attention to detail of the resort. The staff from start to finish excelled. ( I was a bit nervous after visiting Secrets Cap Cana in July where we had a nightmare of a time. Bad service, bad food, bad everything.) Tulum was excellent. Clean rooms, great restaurants, great shows. The service met all of our expectations, The resort pools were awesome, I lost count of how many pools, roof top pools, pools in between buildings at least 4. Restaurants did not require reservations, shows were excellent and the staff could not be any nicer. Management, wait staff, concierge, bartenders, entertainment staff, spa, gym. everything was great.