Sensira Resort & Spa Riviera Maya All Inclusive

If I could give this resort 0 stars, I would. Our stay at Sensira Resort in Mexico was honestly one of the worst vacation experiences we’ve ever had, and I want to warn other families before they spend thousands of dollars and waste their time here like we did. First, many of the amenities they advertise are not even operational. They claim to have activities like zip lining, yet it was completely closed due to being short staffed. That seemed to be the theme across the entire resort — not enough staff and very poor management. The pool and beach chair situation is a complete mess. Guests start “reserving” chairs around 5 AM by throwing a towel or random item on them and leaving for hours. The chairs clearly say no reserving allowed, but the resort does absolutely nothing to enforce it. Staff are barely present around the pool areas, so it becomes a free-for-all. To make matters worse, there seemed to be a pay-to-play situation with the chairs and cabanas. If you tipped or paid the security guard, suddenly a chair or cabana would magically appear for you while everyone else had to wander around trying to find a spot. It felt extremely unfair and poorly managed. We also had a ridiculous situation where the concierge accused me of having my children in the adults-only pool based on a report from a lifeguard. The problem? I was never even there. When I confronted the lifeguard, they admitted they mistook another family for us because the kids had similar life vests. Completely disorganized and embarrassing for them. The restaurants are another disaster. The steakhouse requires reservations three days in advance starting at 9 AM, which is ridiculous when you’re already on vacation. The other restaurants have wait times of 1–2 hours most nights. The buffet food was honestly terrible with very limited options, which is shocking for an all-inclusive resort. The swim-up bar is basically useless because there’s rarely anyone working it. You actually have to get out of the pool and hunt down someone to order a drink, and even then the drink selection is extremely limited. By day 2 of our 7-day stay, we were already trying to figure out how to leave early and were even willing to pay extra to move to another resort. That’s how disappointing this place was. Vacations are expensive and families work hard to afford them. This resort is absolutely not worth your time or money. There are far better resorts in Mexico that actually deliver on what they promise. Do yourself a favor and book somewhere else.

This hotel is wadte if money,here noe,no beach,all covered in seaweed,buffet food tettible,entertainment terrble,boring resort,,never again,room deposit $541 so be prepared,also wifi outside the lobby everywhere is bad,no wifi on the beach or kids pool at all

Great family resort. Hever & Alina and a lot of the other workers made us feel at home. This is more a family resort, don’t look into this as a party resort as things close early but still phenomenal I thought. I know people have different opinions but for what it was I thought it was great.

Neat and modern rooms. Beautiful white sand beach. Super kid friendly with water slides and good food options for kids. They are generous with food and they give a pass to use the resort including the food buffet even after checking out :) The only con is they are a bit understaffed.

The pictures do not adequately describe the hotel. It's is way more "beat down" in person. The food was horrible! Nobody told us the location of any of the activities or what was even offered, that would have been nice to know at check in. Some of the staff is great, some seem angry and like they hate their job. Definitely not customer focused. We stayed in a room with an AC leaking on the bed, when we complained about it the front desk person got into a huge heated argument with us. Eventually they switched us rooms but not before tainting our experience. Would NOT recommend!