Sentido Apollo Palace

Unfortunately we were disappointed with our stay. We had a premium room with a private pool which was very good aside from the algae build up in the pool. However that room made the cost of the holiday really frustrating given the low 4 star overall experience (they were advertised as a 5star at the time of booking). The all inclusive drinks package was limited in serving size and range, especially if trying to avoid alcohol and sugar, and always served in plastic at the main bar (including in the evening). Even the hot drinks (tea/coffee) were served in plastic at the blue bar but even the highest graded plastic cups have a max safe temperature of 83°c to avoid chemical leaching - so that’s just unsafe. The main buffet restaurant was typically hectic and the food inconsistent - although the huge pork chops had in there one lunchtime were the best thing we ate. The Coryfo restaurant was good but the food in the other ala carte restaurants was underwhelming. The snack bar food was inedible (chips even come out cold) and closely guarded by wasps (much like all the external bars). The pool areas were good, and the slides great for the size of resort, but the sun beds around the slide pools are mostly on grass and the sandy soil stains everything. The hotel took any opportunity not to turn on the slides and they are closed in the middle of the day. The daytime children’s club was good and the staff attentive but the evening child’s entertainment was an outside disco in a drab corner of patio. The gym was tiny and a waste of time. And most of the staff (80% ish) seemed so miserable. The extension to the buffet restaurant kitchen to accommodate their expansion is poor and the external parts unsightly. My favourite anecdote sort of sums up the experience- when challenged on why the reception had our credit card details printed in full (with security codes) on a paper form they answered…. “This is an international business that’s how all hotels do it”. In truth even tiny businesses are required to adhere to the payment card industry rules if they are to have a card machine. This means using an encrypted payment portal for online payments and not emailing themselves the details to punch into a machine later. In summary the offering at the hotel, especially as they list themselves as “officially 5 stars”, is all just a bit naive and not well considered. They were cutting too many corners to be credible as a luxury hotel. It would have been an excellent cheap holiday if they embraced the low 4 star rating and priced accordingly (and had ALFA non alcoholic beer on tap).

I loved this place amazing people lovely service food is delicious entertainment is brilliant defonetly recommend for familys OUTSTANDING BEACH if you love to swim in the ocean then make sure to stop by the beach also so meny fishes in the water it's 😍 stunning