Sentido Apollo Palace

Location was good. Unfortunately, the atmosphere was terrible. Most of the staff seemed untrained, rude, and uncaring. Some of the rooms are apparently stunning, but unfortunately that wasn't the case for us. Our original room was similar to a travelodge, but i believe the hotel is still under renovations. It was very basic, dated, and tired looking. Initially, we were placed in an open-plan room as a family of four with children aged 10 and 11. The bathroom only had a half wall and swinging glass doors with no locks, offering very little privacy. The children's beds were a pull-out sofa with no proper mattress, just flat chair cushions, making them very uncomfortable. There was only one wardrobe between all four of us despite staying for 10 days. The room also lacked a proper balcony area to relax on. It was located very close to the opening gate by the road next to the river, meaning people could easily walk past, offering very little privacy and making it feel less secure. After raising our concerns, we were offered a different room, but only at an additional cost of €30 per night and after 2-3 days of notifying reception. Given how cramped and unsuitable the original room was for a family of four, we felt we had little choice but to accept the upgrade. The second room was a significant improvement. It consisted of two separate rooms, providing much more space and privacy. One room contained two beds and a sofa made up as a bed, while the second room contained a single bed. It was far more suitable for a family and made our stay considerably more comfortable. However, it was disappointing that we had to pay extra to receive accommodation that better met our basic needs. Unfortunately, even in the upgraded room, the bathroom still only had frosted glass swinging doors rather than a proper door. Privacy remained an issue, and we often had to hang towels over the glass to further obscure visibility and silhouettes when the bathroom was in use. The reception area is stunning, and the main pool is beautiful. The beds were comfortable, and it was usually possible to find a sunbed throughout most of the day without needing to reserve one with towels unless you wanted a particular spot. Bottled water was available from reception and the lobby bar as part of the all-inclusive package until our final day. Then, without any notification, management changed the rules and charges were applied. Payment could only be made in cash or charged to the room. The only free alternative was tap water. There are very few bins around the pool areas. Staff in the main buffet restaurant were slow to clear tables and often seemed unhappy or uninterested. While some staff members were friendly, helpful, and smiling, many were not. The evening food was generally nice. However, pork seemed to be the main meat option, which isn't my preference. The chicken was also frequently dry and overcooked. The room floors did not feel clean. Walking around barefoot quickly resulted in dirty feet, so slippers or sandals are recommended. The room safe was included free of charge. There was a good selection of drinks available, although some incurred an extra charge even with All Inclusive Plus. As we don't drink alcohol, this wasn't particularly relevant to us. Overall, I felt that many of the staff were unhappy in their jobs, and this had a significant negative impact on our experience. Our opinion of the hotel may have been more positive had we been allocated a better room from the start and received friendlier service. Unfortunately, we would not return. While there are some positives, particularly the pool area, reception, and location, there are many nicer hotels available with friendlier staff and more suitable family accommodation. Personally feel like the hotel is aimed to cater more for couples/adults. Kids food selection was very small maybe 5-6 pots of food. So if you have fussy kids not great. We didnt have this issue but thought worth to mention.

Really fantastic hotel for families or those seeking a relaxing break. The location is close to a pebble beach with lots of bars and souvenir shops. We had room 402, the deluxe 2 bed, recentrly renovated. It was gorgeous. It has all the bells and whistles but I found the light switches overly complicated. The TVs have netflix and prime and faciliate streaming from your phone. The beds for the kids are very high, I wouldn't be comfortable having a young child sleep in them. We had a camp bed in between them which helped when they fell out! The hotel is so easy to navigate, low level accommodation with everything 2-3 mins walk. The pools were fab, particularly the renovated one near reception. The water was perfectly warm by 10am even though the pools aren't heated. The food is really stand out for an all inclusive, the buffet has a huge choice with lots of veggie options. The a la carte restaurants are all fantasic. If you book direct you can use them as often as you like. I really recommend the a la carte breakfast, it's exceptional. The service is fantastic. The lobby bar is great, the blue bar not so much, it could really do with an upgrade. It's the only area of the resort that looks dated. The kids and noisy entertainment was in the blue bar, the low key music was at the lobby bar, we loved it there, so relaxing. Much quieter than other resorts we have been to, but not great if you want something really vibrant and active. The kids club was difficult to book, but the staff were very nice and my son liked the playground beside it. The shop on site is very good value. The hotel will make you lunch bags if you're doing a day trip and if you book direct you get free transers, was so easy. The gym is plain but functional. Wifi generally good. The only downside for me was the drinks choice, no prosecco or dark rum included and the wine was awful (comes from a box). The staff in the main buffet were very hit and miss too. Also, we had no issues with mozzies or wasps, I got 3 very small bites, usually I'm devoured, though I did use DEET for myself and citronella patches on the kids clothes. I would go back in a heartbeat.

We chose this hotel for our first family holiday with our 6-month-old baby, having had a flawless experience with the Sentido brand in Rhodes last year. We arrived quite exhausted from traveling, and unfortunately, felt our initial room choice wasn't quite the right fit or up to the 5-star standard we had anticipated for our stay. However, Guest Experience Manager Spiros Zaphirakis stepped in and completely transformed our experience. From the moment we reached out, Spiros was exceptional. He went entirely out of his way to understand our needs and moved us into a room that was absolutely perfect for our family. He was incredibly efficient, understanding, and friendly, taking all the stress off our shoulders. To top it off, he personally took care of booking all of our à la carte restaurant reservations to ensure we had a wonderful week ahead. Spiros completely solidified Sentido's excellent reputation for us. Thanks to his quick actions and genuine care, we went from feeling a bit deflated to having a truly great experience. We are now completely settled, relaxed, and thoroughly enjoying our holiday. If you visit this resort, you are in fantastic hands with Spiros. Thank you so much for looking after our family!