I have stayed in many 5 and 4 star resorts and have not experienced such a poor quality service and the hotel does not qualify to be a 4 star, it’s more of a 3 or 2 star. They charge for WiFi, room key card and even for freshly squeezed juice during breakfast, lunch and Dinner. You pay for an all inclusive but then you also have to pay additional on top to receive an all inclusive service. The dinner setting is very dull, not clean at all. The staff are not friendly and speak very little English. The food buffet is very limited and they do not even have any patisserie’s. I would not book this place again.