Sertil Deluxe Hotel & SPA Adult Only 16+

I went to this hotel with my family and my mother-in-law who is 70 years old when I got to the hotel the manager said to me he has not got two rooms. He tried to get me in the hotel next door. Saying just go there it’s better for you. He was very nice. He let us use the Internet as we look for other hotels. After discussing with him a few times, he said to me he can’t do anything till the next day. in other words go come back tomorrow and I’ll have two rooms. At this stage my mother-in-law was getting very upset and frustrated after two hours he left saying there’s nothing I can do. Amd walked away. Elif the girl that reception said to me they have no emails and can’t send me an email saying that they will give me a refund. I have to speak to my agent and get the refund. When I spoke to the agent, this hotel are just not getting back to them. I left the hotel from then I’ve emailed many times and I have had no response now. I will have Call my credit card company and get my money back from them very very bad service from Ramada. I only booked this hotel because of the name and the service I’ve received by other ramada round the world. It’d be great if someone from her mother will actually get back to me on my emails and explain the situation and see if I can get my refund back.

Manners cost nothing and a smile is worth a million pound. At this hotel the staff embody this principle. Please treat the few negative reviews below with caution (they are not our experience). We are on our last night at the Ramada and I can’t believe what a wonderful time we have had. The food has been amazing the staff, oh my god unbelievably friendly ( all they want is to make sure you have a good time. We treated every one with respect and a smile and got rewarded with a fantastic holiday. The beds were comfy, showers hot, air conditioning cool and the views stunning. Fresh towels every day and a staff if you had a problem they wanted to fix it for you, even down to sweeteners. I would pick a coffee cup up and some one would bring me the sweeteners or (if they didn’t see) I would go and collect them from the little cupboard they were stored on ( they eventually moved them to near the coffee machine). If a member of staff didn’t understand what you were asking they would go and get a member of staff who did. We got to know all the staff and managers ( just because they were so friendly ) I had a massage in the spa and it was really good and relaxing. The spa is very busy so book early. You can also get a clean towel for the pool every day from the spa. We made some great friends too. One person commented that the bins were their view. Just bear in mind that the bins are across the road from the hotel, not part of the hotel and not the responsibility of the hotel, and they would have had a great view of the beach if they looked the right way! The bins do get messy as at night time as the wild boar go in and have a great time! (Entertaining to watch). The next day the bins are tidied though, so no big deal really! Please smile and have a great holiday.

​What an exceptional stay! From the moment we arrived, we were warmly welcomed, and that amazing hospitality continued throughout our entire trip. Every member of the team was friendly, attentive, and genuinely happy to help, which made our experience truly special. ​We stayed on a half-board basis and were thoroughly impressed by the food. There was a fantastic variety of classic dishes—the made-to-order morning omelettes and the incredible dessert selection were definite highlights! On top of that, our room offered stunning, uninterrupted views over the Ölüdeniz coastline. ​The room itself was spotless, well-equipped, and kept refreshed daily with clean towels by the brilliant housekeeping staff. We were also pleasantly surprised by a wonderful Turkish dance performance on Thursday evening. ​Location-wise, it was ideal for us. Nestled in a peaceful setting during the day, it's also just a short 10-minute walk into Hisarönü for anyone seeking lively evening entertainment. It truly gave us the best of both worlds: great service, delicious food, relaxing days, and vibrant nightlife nearby whenever we wanted it. We couldn't have asked for a better stay!

A view from heaven, the mountain and the sea… Elif at the reception is one of the sweetest people ever, staff are friendly, a small and unique hotel, highly recommended! Oh and great buffet too 💓