Sey Beach Hotel & Spa

Ok so we have just got back home today after ten days holiday, we arrived on the 14th April very early hours so unaware of what the hotel was like. We were greeted by a very nice bloke who explained everything to us and we went off to our rooms. Rooms - are good in general, unfortunately I don’t believe bedding was all clean as the duvet was in the wardrobe absolutely crinkled, not I would expect for a 4 star hotel. Towels were changed everyday so that was good, however bins were not emptied for quite a few days and sides never wiped. I’m not saying we was clean as our clothes etc were all over but I would say for the rating of hotel sides etc wiped in bathroom. Mini fridge was empty so again I would have thought water maybe in there for the hotel rating. Ok so now when we woke us and went downstairs to what I can only say was a bit disappointing to find out at 9am not much left for breakfast or not really much to offer so not the best. We then realised that there was no kids club, no water in the pool and work being done around the hotel. The pool in doors I would not really recommend but that me. The spa was ok and Turkish bath section way too hot to even stand in for a few minutes. I will attach pictures of what we had on our first days of our £2300 all inclusive holiday. No entertainment at all until last two nights and that was us dancing. No music was played until last few days Pool was filled 3 days in then closed for 3 days due to not being cleaned. Little pool wasn’t filled till last few days for little kids. Slide still wasn’t open when we left. Bar outside closed. Bar on beach you pay. The food was basic and nothing really for kids we had to ask for chips etc and no ice creams. I could actually go on. The thing is if they just did certain things it actually would be ok at 3 stars maybe and just so you know there is NO 4 stars even on the building they have been taken off. If you have booked through love holidays they will not help or move you but we did see things changing as they days going on. I just believe that we wasn’t sold the holiday we was expecting at all especially for a 4 star rating on love holidays. When we left pool was cleaned and all 3 open but slide still not open. Overall staff were good and tried there best to help, however they look unhappy like but I would be having the old lady who I believe is maybe the owner watching over you all day, who also may I add likes to polish the floor from 7 am ish in the lobby.

Room: The air conditioning was far too weak, so the room never really cooled down. The refrigerator didn’t work, which was especially frustrating as it was impossible to keep drinks cold. Additionally, the safe required an extra fee, which shouldn’t be the case in a hotel of this category. The windows were poorly insulated, so the noise from traffic outside could be heard all night. Food & Drinks: The selection of food was very limited, and much of it didn’t taste good. The drinks were of very poor quality, and the all-inclusive package ended at 10 PM – after that, you had to pay extra, which is not what you expect from an all-inclusive stay. Leisure Facilities: There was practically nothing for children, even though the hotel advertised a mini club – but it was closed. The billiard table was also unavailable. The sauna was only open for two hours a day and without any steam infusion, making it far from relaxing. The indoor pool was dark, and water was everywhere on the floor, which did not create a pleasant atmosphere. Staff & Service: The staff spoke very little English, which made communication difficult. In general, there was a lack of engagement and helpfulness. Conclusion: The hotel does not meet the expectations of an all-inclusive stay. Many services were restricted or unavailable. I would not recommend this hotel.