Sheraton Bali Kuta Resort

Great location opposite to Kuta beach and right beside a nice mall, rooms were spacious and staff were so friendly and helpful, breakfast was always great featuring multiple cuisines daily, many thanks for Anna and Andika for their help and hospitality, they managed to help us choosing specific stuff in the breakfast that are suitable for my allergy and my son (gluten allergy), thanks also for Rahde in the reception for his nice welcome and inspiring information about destinations and attractions in Bali, will definitely make it aging to Sheraton Kuta in our next visit to Bali, “five stars ⭐️ “

Fun-tastis Service!! Great Room...location is good.. a lot of facilities such lovely restaurants.. shopping.. and the best location for sunset. The staff service is amazing, they full fill your request with quick and well manner! I will definetely be back ...

The staffs are all very nice and happy to help us. We sincerely appreciate them and recommend everyone to stay the Sheraton Bali Kuta Resort. In addition, the location is very close the beach and shopping center. It’s easy to relax and enjoy the vacations.

I received an email from this hotel inviting me to complete a survey. Initially, I wasn’t planning to share my negative experience at this Sheraton hotel. First of all, I am a Titanium member of the Marriott group. However, during my stay, I did not feel respected as a loyal member, nor did I experience any member benefits. Sheraton is considered a premium brand within the Marriott portfolio, but this Sheraton Kuta Bali does not deserve to be classified as such. The stay made it clear that this hotel is overrated and overpriced. I was also deceived by the reviews on TripAdvisor. Before checking in, I received an email from Sheraton Kuta Bali, and I replied requesting help to celebrate a friend’s birthday. They completely ignored my request and simply responded to my email in a very formal manner. I saw in other people’s reviews that the hotel helped with birthday decorations. After my own stay, I really feel there was a difference in services. The front desk service was particularly disappointing. If you’re expecting an upgrade just because you’re a Marriott member, you’ll likely be left waiting forever unless you do a complaint, in which case there’s maybe a 0.1% chance it might happen. There was a complete lack of communication at the front desk, and it’s unclear whether the issue lies with management or the individual front desk manager. One male staff member at the front desk had a very rude attitude and provided extremely poor service honestly a disgrace to the Marriott brand. That said, the restaurant’s dinner service was excellent. Their greeting style made me feel genuinely welcomed. One male staff member, whose name I unfortunately forgot (he wore conventional braces), stood out in particular. He introduced the restaurant’s specialties and even remembered my name the next day and greeted me personally. Housekeeping was another major letdown, especially the bedsheets. If you’re not particular about cleanliness, you might overlook it but I noticed many red spots and other small stains on the sheets. In addition, there were strands of hair from the previous guest still on the floor, which is simply unacceptable. As for the hotel facilities, they also fell short of what you would expect from a Marriott standard property. When you’re already disappointed with the overall quality, it’s hard to truly enjoy the facilities. That said, the massage service was actually quite good and worth mentioning as a highlight. Conclusion: Sheraton Kuta Bali has a great beachfront location, but if you expect premium service, you will be disappointed. I felt like I was staying at a lower-tier or average hotel, certainly not worth the premium price. To be very honest, even the Aloft Kuta hotel next door which is part of Marriott’s Select category provided better service than your Sheraton. Marriott’s brand reputation is built on trust, consistency, and service excellence and this experience did not reflect that.