Sheraton Bali Kuta Resort

Fantastic Stay with Exceptional Service Our stay at the Sheraton was unforgettable, thanks to the warm hospitality and excellent service. Check-in was smooth, and while we faced an issue with the air conditioning on the first night, the staff responded quickly by arranging maintenance and providing a fan. The next morning, they promptly arranged a room change, ensuring our comfort—special thanks to Ocha and Vivi for their exceptional support. The entire team, including bellboys, all restaurant staff, operator, and housekeeping (shoutout to Deasi), made our stay remarkable. We were also delighted by the thoughtful birthday room decoration, which added a special touch. With its unbeatable location, direct access to Beachwalk Shopping Center, and friendly, proactive staff, this hotel made our vacation perfect. Highly recommended!

Great stay, perfect experience, clean room and super location, 10/10 recommendations, been to many resorts from Marriott group, this experience is one of the very best I had. Feeling 100% relax and rested well as the room is beautiful and clean.

the hotel room is nice, and the bathroom is really good. the bath is big, and i love playing in the bath. the bed is really comfy and the housekeeping team is amazing at making cute animal towel art. the facilities are also good for playing and the best part is that every facility here is free for us, also the food is nice. 5 stars (this review was made by a 10-year old)

Dear Sheraton Bali Kuta Resort (SBKR), I am writing to express my appreciation for the wonderful experience I had during my stay at one of your property. Every aspect of my visit was truly delightful and exceeded my expectations. The reason I stay with Marriott even I am also the Diamond Elite member under IHG chain hotel. Your staff's friendliness and professionalism stood out the most, ensuring every interaction was pleasant and helpful. The room was impeccably clean and comfortable, providing a perfect retreat after a long day. I am pleased to name the outstanding associate upon checked in, Candra and Rino assisted me upon check in and they practiced Marriott Basic Savvy perfectly; in additional, they briefed me all about the SBKR facilities and opening hours to make my stay memorable. They are an asset to FO team. Prior to arrival, I did communicate via apps, and was assisted by Mayun, quick response and also high customer service skills, additionally, he/she is very polite that makes me to know he/her in person. Further to that, fantastic and memorable experience continues every time I reach your Guest Service, Arisa is also a good AYS agent and she handle most of my request efficiently. During my 5 nights stay as of today out of 6 nights, every morning, my overall breakfast experience feels like home, all the associates at the Daily Social Restaurant is going beyond expectation; I am being served daily by Hilda, Anik Freddy, Wikan and Hery and most of them at the Daily Social Restaurant are well trained and they deserve credit and recognition. On my first day of breakfast, I was wondering what is Bubur Bubu (if I get the name right), I was greeted by Diaz (Executive Housekeeper), she explained to me that this is one of local food and assisted me on how to take mix and eat it (even when she is not in the F&B department), she took the responsibility as Marriott Associate to make all guest feel welcome and feel at home while at SBKR. During my entire stay, Redi took care of my housekeeping and yesterday the other guy (I did not manage to get his name) both of them always greeted me and keep on asking how is my stay and recommended places to go. They also deserve credit as they are also assets to SBKR and Marriott brand. Overall, my experience with SBKR is wonderful, going beyond expectation and feels like home that makes my intention to maybe extend my stay for another 2/3 more days. In additional, Vivi from Marriott Bonvoy Elite Member desk I consider as the valuable ambassador as she is very kind, knowledgeable and always willing to help their guest at anytime, truly an asset to Marriott. I must also mention Ngurah from front office, he deserved a recognition when helping and handling the guest request and issue, he handled it very calmly and professionally, well trained and good customer service skills. On February 23, 2025, I went for dinner at Bene Italian, all staff at Bene was super friendly and they are very polite, they also deserve to get credit for their good hospitality. Please keep this attitude and good vibe, your guest will value you more. I also experience good customer service when I order my room service, Jeremy's skills when answering phone and assist me with ordering the food shows that he is very knowledgeable and friendly (also Andika the guy who delivery the room service). Kudos to all names mentioned and maybe some of them maybe I did not mention, you guys did a great hospitality here at SBKR.