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Sheraton Puerto Rico Hotel & Casino

Puerto Rico, Puerto Rico
4 out of 5
Approx hotel star rating
Based on 3867 reviews

Official Description

Superbly situated in the Bay of San Juan and adjacent to the Puerto Rico Convention Center, this fabulous resort is perfectly situated just 10 minutes from the San Juan International Airport and 5 minutes to Old San Juan. A lavish 57,000 foot outdoor sundeck, offering a sweeping view of the Bay of San Juan, is adorned with tropical landscaping, charming cabanas and complemented by a large infinity swimming pool. The new, eclectic guest rooms are designed with guests' comfort in mind and offer excellent facilities to ensure a perfect stay. For an additional level of comfort, the exclusive Club Lounge offers special services and amenities, including continental breakfast and hors d'oeuvres in the afternoon. With several great dining options, an exciting lobby lounge bar, a pulsating casino with over 500 slots and 16 table games, and an elating spa/fitness studio, there are plenty of on-site activities that will entertain even the most active guests.

Amenities

  • Sauna
  • Steam bath
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Spa centre
  • Pool
  • Sun loungers
  • Parasols
  • Casino
  • TV lounge
  • Nightclub
  • Car park
  • Wi-fi
  • Laundry
  • Babysitting
  • Safe
  • Cloakroom

Room Prices & Availability

Rooms

Double Standard

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Internet access
  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
* Some services shall be paid at the establishment
+ More

Double Superior

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Internet access
  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
* Some services shall be paid at the establishment
+ More

Suite Executive

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)
Living room : Rollaways on demand (1 unit)

Facilities

  • Internet access
  • Living room : 1
  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
* Some services shall be paid at the establishment
+ More

Double Two Double Beds Non Smoking

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Double Two Queen Beds Non Smoking

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Double Bay View

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Double Deluxe Bay View

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Double Bay View King Bed

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Double Superior Bay View

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Double Club City View

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Double Club Deluxe

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Double Club King Bed

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Double Superior City View

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Double Grand Deluxe

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Double Deluxe King Bed

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Double Guest Room King Bed

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Double Accessible King Size Bed

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Double King Size Bed

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Double King Bed Non Smoking

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Double Luxury

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Double Non Smoking

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Double Or Twin Superior

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Quadruple Two Double Beds

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Quadruple Bay View

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Quadruple Club

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Quadruple Guest Room

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Room Two Double Beds

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Room Deluxe Bay View

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Room Superior Bay View

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Room Club

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Room Executive City View

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Room Superior City View

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Room Deluxe

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Room Grand Deluxe

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Room Accessible

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Room Standard

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Room Superior

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Suite Presidential

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Suite Presidential With Views

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Suite Bay View

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Suite Bay View King Bed

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Suite Club

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Suite Club King Bed

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Suite Executive City View

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Suite King Bed With Jacuzzi

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Suite King Size Bed

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Suite King Bed Non Smoking

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Suite With Views

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Twin Two Double Beds Non Smoking

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Twin Deluxe Bay View

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Twin Superior Bay View

Facilities

  • Room size (sqm) : 29
  • Number of bedrooms : 1
  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Total number of rooms : 503
  • Number of floors (main building) : 12
  • Suites : 22

Sheraton Puerto Rico Hotel & Casino is booked in hotel categories: Business hotels, Hotels with charm and Hotels with spa.

Facilities

Most popular facilities

Amenities and services

  • Car park 16 USD Per unit/night
  • 24-hour reception
  • Check-in hour from 18:00:00 to 00:00:00
  • Check-out hour from 12:00:00 to 11:00:00
  • Wi-fi
  • Valet parking*
  • Room service
  • Laundry service
  • Babysitting service
  • Multilingual staff
  • Bellboy service
  • Air conditioning in public areas
  • Hotel safe
  • Cloakroom
  • Lift access
  • Newspaper stand
  • Shop
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer

Health and beauty

  • Sauna*
  • Steam bath*
  • Massage*
  • Spa treatments*
  • Hairdressing salon
  • Spa centre

Business

  • Conference room
  • Meeting room
  • Business centre

Restaurant service

  • Café
  • Bar
  • Restaurant : 5
  • Poolside snack bar

Entertainment

  • Outdoor freshwater pool : 1
  • Sun loungers
  • Parasols
  • Casino
  • TV lounge
  • Nightclub
* Some services shall be paid at the establishment

Popular Room facilities

  • Hairdryer
  • Wi-fi
  • Direct dial telephone
  • TV
  • Cable TV
  • Pay movies
  • Alarm clock
  • Tea and coffee making facilities
  • Centrally regulated air conditioning
  • Individually adjustable air conditioning
  • Individually adjustable heating
  • Safe
  • Wheelchair-accessible
  • Desk

Tripadvisor Reviews

Tripadvisor traveller rating

3867 reviews

Traveller rating

Excellent
2264
Very good
990
Average
352
Poor
121
Terrible
140

Rating summary

Sleep Quality4.4
Location4.0
Rooms4.3
Service4.3
Value4.0
Cleanliness4.4

Recent Tripadvisor reviews

295wyattc

 

Excellent Staff Member

31 May 2025
We had a really complicated bill, and the excellent staff member - Gwyneth - was super patient with us, professional, friendly, and exceptional. Thank you thank you thank you. Viva Puerto Ricoooooooooooooooooooooooooooooooooooooooooo

jonbF4649FJ

 

Great front desk

31 May 2025
Gwyneth at the desk was patient and extremely proficient. She helped sort out a very complicated bill. 10+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Companion57792295973

San Juan, Puerto Rico

Cheated and Mistreated

31 May 2025
Shame on Sheraton Puerto Rico! We booked our room in the Marriot Bonvoy member website. After reviewing the room's photos and descriptions, we reserved a "Deluxe Bay View ,Guest Room, 1 King, Bay View Balcony". The photo showed the nice balcony with the view. We were assigned a room on the 4th floor, the sliding door opening to the pool deck's common area. Front desk refused to correct, insisting that the pool deck is in fact a balcony and there is a bay view once you walk across the pool terrace. Would not change our room or adjust the price. Disgraceful! (BTW, hotel guests partied in "our balcony" until the wee hours.). The Cambridge Dictionary defines balcony as: "an area with a wall or bars around it that is joined to the outside wall of a building on an upper level". A pool deck is Not a balcony! We feel cheated, so be forewarned that if you stay here you may not get what you end up paying for. We live in Puerto Rico and were staying to attend some events in the Convention Center. This was our fourth stay in this hotel and our prior stays were very pleasant. We will not stay here again, there are many other options.

HiImClint

 

No executive lounge at this Sheraton resort

30 Apr 2025
Pretty much resort style sheraton. I typically stay at sheraton because of the executive lounges they offer and this place got rid of there's for rental apartments. Only reason I was staying there in fact but no mention of these changes online so a bit disappointed with that. Honestly for what you get, the price, location and all that I think it's a bad value. I would not recommend unless you like full on family resort feel.

Tripadvisor Overview

Continuously ranked between the top hotels in San Juan, the Sheraton Puerto Rico Hotel & Casino is recognized as a family-friendly urban resort and the premier meetings and conventions hotel within the destination. Situated in a preferred location at the Convention Center District, our guests are just steps away from Distrito TMobile, Puerto Rico’s newest entertainment complex of happenings, dining, and socializing. Featuring a complete renovation of the rooms’ product, Sun Deck rooftop and infinity pool, complimentary shuttle to the beach and Old San Juan, the newly expanded 24/7 Casino Metro and our staple Zen Spa Retreat.

More Hotel Information

To take into account

  • Deposit on arrival
  • Early departure*
  • Non-smoking establishment
  • Minimum check-in age : 21

Cards accepted

  • American Express
  • MasterCard
  • Visa

Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return