*Check-In Experience* Unfortunately, my first impression of the hotel was not positive. I had booked a premium Seaview room, but what I received was a complete joke. When I brought this to the attention of the girl who checked me in (I don't have her name because I handed back my €10 food voucher that had her name on it), both she and Seva were extremely rude and hostile. They even ridiculed me to my face, which I found absolutely disgusting. It was particularly of great concern to see Seva, who I gathered held a position of authority, behaving in such a foul manner. It was evident that they "judged a book by its cover," as I noticed how polite they were to other customers. This behaviour is unacceptable and needs to be addressed, You must NOT look down on customers and treat them like a piece of dirt on your shoe. It was absolutely despicable behaviour from Seva and her colleague. It was also clear that Seva abused her position of authority that evening during my check-in. Please review your CCTV footage of 8th June 2025 from 11pm - midnight, so that you can review and observe the interaction for yourself. *Exceptional Service from Anna Maraka* Thankfully, the next day, Anna, the VIP supervisor, completely turned my experience around. I didn't even know she was a supervisor until she handed me her business card. Her warmth, professionalism, and willingness to help genuinely restored my faith in the hotel - and in humanity. She listened and understood my concerns. She went above and beyond by upgrading my room to a panoramic Seaview due to the issues I encountered. I truly appreciated this kind gesture, as I only wanted what I had initially paid for, so receiving the upgrade was not expected. Anna is a true credit to the Sheraton and other staff should model her professionalism. *Another Lovely Young Lady* There was another young lady who, unfortunately, I do not know by name (she processed my checkout on 14th June, so hopefully, you can identify her). She was exceptionally friendly and appeared physically uncomfortable during the interaction with the two rude ladies from my first night. *Dining* The food was good; on 3 out of 5 nights, it was exceptional. George, who worked both in the morning and at dinner, was consistently friendly and welcoming, adding a personal touch that made meals more enjoyable. *Lovely, Peaceful Beach Access* One of the best aspects of the hotel is its easy access to the beach. It's just a 5 min walk away and incredibly peaceful - not crowded, and made it perfect for relaxing. *Pool and Spa* I didn't get a chance to use the pool, but it looked lovely and clean. I briefly visited the spa, where the lady working there was friendly and helpful when I cancelled my sauna appointment twice because I wanted to explore the island! *Room with a View* My room was clean, comfortable, and had a lovely view — a wonderful place to return to at the end of each day. The only thing I felt was missing was an espresso machine, which would have been a nice addition, especially given the price paid and is in line with what most five star hotels offer these days. *Overall Impressions* While my experience began on a sour note, and genuinely made me question my choice of hotel, improvements in front desk service need to be made. There needs to be basic respect for all guests (not just for those you prefer). All guests deserve to be treated with dignity and respect. The front desk staff have no rights to behave in such a disrespectful manner. Nevertheless, the hospitality shown by Anna, along with the quality of the beach, dining, and room, contributed to a positive overall impression.